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Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Booking.comUS$172*
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May 7 May 8
1 room 2 adults 0 children
US$215*
US$172*
US$215*
US$172*
US$215*
US$172*
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1,237 Reviews from our TripAdvisor Community

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Showing 1,217: English reviews
Start your review of Embassy Suites by Hilton Chicago - O'Hare/Rosemont
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Jacksonville, United States
Reviewed 3 days ago NEW

it is not ordinary hotel stay, you feel like you are in home from home away. people treat you with respect and love. Comfortable bed, big and modern rooms, lots of TV and HBO. made ready breakfast and happy hours after long day. So close to all attractions.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank 118selb
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago

I really enjoyed this establishment. The staff was very nice and helpful. The rooms were spacious and clean. We did have one problem with the shower curtain, but the manger sent someone up right away. The breakfast had a nice selection and was good. I did have an omelet made that was wonderful. There were two things that really surprised...

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Helpful?
Thank S6377YFlisab
About Hotel's Favourite Review
Veronica L, Front Office Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Hello S6377YFlisab, We are truly excited that you enjoyed your stay with us and all the amenities we have to offer. Thank you for taking the time to review your stay and for giving us a great rating! Have a wonderful day!

Gilroy, CA
Reviewed 5 days ago NEW

My long-term usual O'Hare hotel is no longer on the corporate travel "approved" list, so I decided to try out the approved Rosemont/Hilton triplets. This was the least satisfying of the 3. Minuses: Expensive overnight parking, a long hike from the front desk. Horrible HVAC, Room was stuffy, and even turned down to the max AC could not correct. Room...

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Helpful?
Thank BBISON
Veronica L, Front Office Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Hello BBISON, Thank you for taking the time to provide feedback regarding your recent stay. I have to say it is disappointing that you were not able to enjoy your stay here. The issues you bring up regarding service for breakfast is being addressed with our breakfast team. An unhappy guest is not something that sits well with us and...

New York City, New York
Reviewed 6 days ago NEW

Overall, my stay here was great. No major issues. Spacious 2 room suites with breakfast provided every morning. Beautiful lobby and atrium. I would definitely recommend to anyone. But if I had to nitpick on things, these would be it - When arrived I noticed there was no "registration parking" so I wasn't sure where to temporarily park. There were...

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Helpful?
Thank kdt820002
Veronica L, Front Office Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Hello kdt820002, Thank you so much for taking the time to provide feedback regarding your stay. I am happy that your overall experience was a great one. We do genuinely concern ourselves with our guest's feedback and work to correct the things we can improve. We look forward to having you back soon. Thank you

Anchorage, Alaska
Reviewed 1 week ago NEW

Check in procedure was great, and the crib for my daughter was brought up before we were even settled which was awesome!!! My wife and sister in law attended the managers reception which they enjoyed and my children loved the pool. Hotel was quiet even with proximity to the airport and busy road. Only Hangup was my son left a...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tom C
Management response:

Dear Tom C, Thank you for sharing your experience at Embassy Suites Rosemont. While I am delighted to hear that you had such a wonderful stay with us, it is unfortunate that our lack of follow up regarding your lost and found items has diminished it. My Director of HK is looking into these items and will be contacting you...

Jacksonville, Florida
Reviewed 1 week ago NEWvia mobile

Staff are Great and they care for you and try to help anyway they can. After long day, they make you that you are home. At this hotel you start your long day with great make order breakfast. I am very careful what I eat, I help me so much. Evening socials are real plus.

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Helpful?
Thank Sel b
Reviewed 1 week ago

Great location (walking distance for outlet mall adventure) and having 2 suite rooms next to each other worked out perfectly for having plenty to space to relax, play games, have cake and sleep for 9 girls and 2 adults. Pool (smallish) and hot tub (large) area was nice, but a bit crowded while we were there, but there were quite...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Allison Z
Reviewed 1 week ago via mobile

If they have remodeled rooms we didn't get one. The AC didn't work in our room and the door between the rooms didn't close. The bed wasn't that great and wasn't to impressed with the breakfast which is normally a strong suit of Embassy Suites.

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Helpful?
1Thank Andy K
Management response:

Good afternoon , I am very sorry about the inconvenience , It is very important to us your concern, as we do no like our guest to feel like they were not given the service or did not receive the quality room they reserved . Please if there is anything we can do to make it right you can always...

A TripAdvisor Member
Level Contributor
3 reviews
Reviewed 1 week ago via mobile

The breakfast is excellent. The wifi stinks. The pool is disgusting and the water in the hot tub is gray, the manager is excellent and very friendly. The reception with him was generous and worth the hotel upgrade.

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Helpful?
Thank A TripAdvisor Member
Veronica L, Front Office Manager at Embassy Suites by Hilton Chicago - O'Hare/Rosemont, responded to this review

Hello, Thank you for taking the time to review your stay here with us. I am glad you enjoyed the breakfast, but am disappointed that you had a negative experience with the pool and wifi. I have provided your feedback to our Chief Engineer, who has assured me that he is looking into and rectifying any issues. We hope to...

Connecticut
Reviewed 1 week ago

I did not care for this facility at all. It is not extremely bad but it needs to be remodeled. The staff needs to recognize everyone is a customer and to be polite in tone even if you don't feel like being polite. Parking is in a huge parking garage adjacent to the hotel. You would think the hotel would...

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Helpful?
Thank Gail B
Management response:

Dear Gail B, We appreciate your candid feedback from your stay at the Embassy Suites Rosemont. While we never want to hear that someone's stay is less than perfect, we always appreciate the opportunity to hear from our guests on what we can do to improve our services. It is disappointing to hear that you did not enjoy our rooms...

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May 7 May 8
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Room Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The newly renovated Embassy Suites O'Hare Rosemont is located adjacent to the Donald E. Stephens Convention Center and five minutes from O'Hare International Airport (ORD) via our complimentary hotel shuttle (4am-12am). Located within walking distance from MBFinancial Park and Fashion Outlets of Chicago. Our hotel is a full service all suite airport hotel providing outstanding newly renovated accommodations and amenities to business and leisure travelers in the Chicago and Rosemont, Illinois area. Hi-Spd Internet available in guest rooms and public area for a nominal fee. Self Parking: $25/day; Valet Parking: $28/day. We do not offer a shuttle to Allstate Arena. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - O'Hare/Rosemont

Address: 5500 N. River Road, Rosemont, IL 60018-5230
Region: United States > Illinois > Rosemont
Price Range: €126 - €275 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - O'Hare/Rosemont 3.5*
Number of rooms: 294
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotwire, Expedia, Orbitz, Hotels.com, Cancelon, Travelocity, Priceline, TripOnline SA, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Chicago - O'Hare/Rosemont reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Chicago o`Hare Rosemont Hotel Rosemont
Embassy Suites Rosemont
Rosemont Embassy Suites
Hotel Style:
#13 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and other travellers.
8 questions
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Questions? Get answers from Embassy Suites by Hilton Chicago - O'Hare/Rosemont staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A higher floor is better. Some rooms sit in halls that don't directly overlook the atrium and are quieter.”
Travel_Buff_BL, 10 Apr 2017 | Read review
“get top floor rooms while they are renovating”
S8822XTsusanr, 22 Mar 2017 | Read review
“We stayed on the top floor, but it was very noisy”
UncleTater, 22 Mar 2017 | Read review
“Check in early and bring proof of your reservation.”
wishiwasinvegas7, 14 Mar 2017 | Read review
“Close the door between the living room and bedroom to decrease noise in the bedroom during meals.”
Margo9876, 13 Jan 2017 | Read review
5 of 5
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Prices are for 1 room, 2 adults
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