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We had one night at The Westin O’Hare in Chicago before our flight home. Courtesy bus picked us up and brought us to the hotel. Check in very smooth. Room was spacious and very clean but had to move as the shower did not work...More
We stayed just before Thanksgiving the night before an early flight. The location couldn't be better: right next to the airport, and the hotel has an excellent shuttle service (included with room rate) that gets to the terminal in under 10 minutes, even with crazy...More
3 Thank jim_from_sf
Response from Nadine L, Westin Experience Specialist at The Westin O'HareResponded 13 January 2018
Good evening jim_from_sf and thank you for posting your feedback about your stay with us. I'm excited to hear that you had a comfortable and relaxing experience here at the Westin O'Hare. We did have a few glitches with our new parking system. However, after...More
1. Rooms not top of the Pops for certain.
2. Light in toilet room did not work, caulk around toilet awful.
3. Banged up dismal cabinetry and furnishings
4. Mushy Old Beds
I am a Lifetime Platinum VIP and we will never return...More
Got stuck at O’Hare after a misconnect to Europe and this hotel truly exceeded my expectations for a hotel next to the airport. The facility was elegantly designed and recently refreshed. The employees were all very pleasant and happy to assist with my requests. Even...More
Very basic airport hotel. No frills. Rooms are big but poorly designed and in desperate need for renovation. Strangely placed full length mirror. Everything just looks old and way too aged. The toilet seat looks like it got beat up and is coated with yellow...More
1 Thank subfalcine
Response from Katie W, Front Office Manager at The Westin O'HareResponded 2 weeks ago
Good evening subfalcine. I want to thank you for posting your feedback about your recent stay with us and thank you for your loyalty as one of our elite members. I am disappointed to hear that your overall stay was underwhelming and do apologize that...More