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The Westin O'Hare is a newly renovated hotel in Rosemont, Illinois located just minutes from O'Hare International Airport and it provides an O'Hare Airport Shuttle service that departs from the hotel. ...MoreOur renovation features refreshed guest rooms, lobby, a full-service Starbucks, fitness center, brand new restaurant concept Benchmark Gastropub, and additional meeting space. Additionally, we are within minutes of MB Financial Park,the Fashion Outlets of Chicago, Donald E. Stephens Convention Center, Rosemont Theater and Rivers Casino. Walking distance to the Blue Line "EL" train providing service to downtown Chicago. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Awful stay. Staff was rude and unhelpful. I was sick and they could not provide ginger ale or Tylenol. Phone did not work. Shower was broken. Room was warm and would not cool. Tried to contact hotel for assistance through SPG app after in-room phone...More
Response from AAnjo, Westin Experience Specialist at The Westin O'HareResponded today
Hello LauraR3219! Thank you for posting your honest review on TripAdvisor. I do apologize that we did not meet your expectations. The experience you described is not characteristic of the level of service our associates strive to deliver. I would like to discuss these issues...More
The hotel was good. The staff was friendly. The room was comfortable. The beds were not bad but a little small for two adults per bed. The beds are double beds. We liked seeing the airplanes take off. We did not hear them at night...More
Thank Christine C
Response from Anjo A, Westin Experience Specialist at The Westin O'HareResponded 15 July 2018
Good afternoon Christine C! Thank you for posting a positive review on TripAdvisor! We really appreciate the great feedback and we are glad you enjoyed your stay with us. We look forward on your next visit to Rosemont. Have a wonderful day!
This hotel is beautiful. Excellent restaurant on the premises. Staff is very friendly. And very helpful. There's also a Starbucks on site. We stay here for the conventions that are held here. Always a great experience. Rooms are wonderful.
We stayed here for 4 nights as we were there for an authors book signing. We flew in to O Hare airport from the UK. Once we had got through customs etc, we decided to take a taxi and not bother with the shuttle. We...More
We booked in for a one night stay with our bichon.
The hotel staff were really friendly and helpful throughout our (short) stay.
The curbside valet took care of parking our car and arranged for our luggage to be transported to our room.
Response from Anjo A, Westin Experience Specialist at The Westin O'HareResponded 1 week ago
Good morning richardoxxuk! Thank you very much for taking the time to share your your detailed feedback about your recent stay with us! Here at Westin, we ensure each guest has a true Westin experience and we're glad that we were able to provide that...More