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Aloft Chicago O'Hare

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818 Reviews from our TripAdvisor Community

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Showing 794: English reviews
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Hong Kong
Reviewed 2 days ago NEW

Hotel is nice and close to shopping mall but airport shuttle is not frequent. staff is helpful as well. No proper restaurant for B/F or Lunch but a take away type of snack bar is available. room view depends of room category

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Helpful?
Thank insar66
Matt M, Manager at Aloft Chicago O'Hare, responded to this review

insar66, Thank you for choosing our hotel and taking the time to post your concerns. We appreciate your feedback and will use them as a tool to improve. We wish you the best in your future travels, Sincerely, Matt McMahon Assistant General Manager 847.671.2068

Western Ireland, Ireland
HOTEL’S FAVOURITE REVIEW
Reviewed 15 December 2016

This was my first time to Chicago friends booked this hotel for me and my husband we did not even know where we staying until we arrived on the 8th December 2016. The rooms are warm beds very comfortable. The hotel is modern with coffee and tea making facilities also tea or coffee in the lobby 24/7 which was great...

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Helpful?
1Thank ryanmaria2016
About Hotel's Favourite Review
Liz K, General Manager at Aloft Chicago O'Hare, responded to this review

Dear ryanmaria2016, We are so happy that we were lucky enough to host you! All I can say is thank you for this fabulous review of the aloft Chicago O'Hare! We would be honored to have you again! If I can personally help with anything in the future, please do not hesitate to contact me directly. Thank you again and...

Reviewed 2 days ago NEW

I stayed at this hotel over the weekend with some friends. I had never stayed at an Aloft before but I booked it for convenience. (It's within walking distance to the convention center that we were going to.) Overall, we loved the hotel's atmosphere. The light up bar was our favorite part. The room was a little small but it...

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Helpful?
Thank Morganne K
Matt M, Manager at Aloft Chicago O'Hare, responded to this review

Morganne K, I am truly grateful that you chose our hotel this past weekend and for taking the time to express your concerns. We believe that the only way to evolve and grow is by listening to our guests and fixing any issues. Because this incident happened at the front desk I have brought it to the attention of our...

Southern California
Reviewed 4 days ago NEW

I was here for a work meeting and have stayed at an Aloft before, so I knew what I should probably expect. This did not disappoint - dark elevators, sparse room accessories, and pounding lobby music. However, this hotel has some positives: The desk staff is accommodating and attentive and the bartender works hard to please and offers some great...

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Helpful?
1Thank keyze
Management response:

Hi Keyze, We appreciate that you are able to take time and give your review of the hotel but truly sorry that you did not enjoy it as much as we would have hoped. We are always listening to what our guests have to say and make improvements based upon their feedback. It is always our goal to ensure each...

queens
Reviewed 1 week ago

The efforts of the entire team at aloft were among the best I have been a part of. Folks were raving about not only the ballroom space, but the entire setup, location, decor etc… It Started with Debbie in Sales who was able to give us a fantastic deal. We usually setup with a sister property but Debbie showed ho...

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Helpful?
Thank joem121173
Chicago, Illinois
Reviewed 2 weeks ago

I stayed this hotel for my partners birthday for the weekend. I was so excited to go there because it was close to the fashions outlets, casino, restaurants & theater. I was disappointed because the room I received had no microwave, no bathtub & no dressers to put our clothes in!!! The only thing complimentary was coffee and Wi-Fi.

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Helpful?
Thank ri-coqui
Liz K, General Manager at Aloft Chicago O'Hare, responded to this review

Dear ri-coqui, I hope this message finds you well. I want to thank you for sharing your feedback about our hotel on Tripadvisor. It is very beneficial for us to hear these responses so that we can grow and fix the issues at hand. I am sorry to hear that the design of the hotel was not to your expectations....

Sheboygan, Wisconsin
Reviewed 2 weeks ago via mobile

The pictures show the cool lights of the lobby, ok. But the rooms are dark (as the hallways), poorly furnished, uncomfortable bed, no drawers, no closet (just three hangers in the bathroom), and doesn't look fresh nor clean. From the bedroom phone it's impossible to call the front desk or room service if you need anything. Our room was made...

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Helpful?
Thank RobertoBinelli
Liz K, General Manager at Aloft Chicago O'Hare, responded to this review

Dear RobertoBinelli, I hope this message finds you well. I want to thank you for sharing your feedback about our hotel on Tripadvisor. It is very beneficial for us to hear these responses so that we can grow and fix the issues at hand. I am sorry to hear that the design of the hotel was not to your expectations....

Portland, Oregon
Reviewed 2 weeks ago

This hotel has amazing lights and set-up! The staff is extremely helpful, and you have access to unlimited coffee! Heated pool, exercise area, fireplaces and so much more. You have to see it to believe it!!! 0.0

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Helpful?
Thank theheckreturns
Liz K, General Manager at Aloft Chicago O'Hare, responded to this review

Dear theheckreturns, Thank you for this outstanding review of the aloft Chicago O'Hare! We are so happy you enjoyed the hotel and it's amenities. I think Brenda is an amazing part of our team as well, we are lucky to have her! If there is any thing that I can do for you moving forward, please do not hesitate to...

Mequon, Wisconsin
Reviewed 2 weeks ago

The Team at Aloft were awesome. The property was in great shape and the Team went over the top for our group. The rooms were extremely clean and the van drivers, front desk, breakfast chef were top notch.

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Helpful?
Thank Jon E
Liz K, General Manager at Aloft Chicago O'Hare, responded to this review

Dear Jon E, I think this is the best review I have ever had the pleasure of responding to! Thank you, thank you, thank you for your kind words and if you should ever need to stay with us in the future, we would be ecstatic to assist you! Take care and safe travels to you!

New York City, New York
Reviewed 3 weeks ago

The hotel is actually better than what I expected after reading some of the horrifying reviews. I booked this place primarily because of its location and nearby attractions and only was staying for one night between two flights at O'hare. I would say for that purpose the hotel is nice enough. The shuttle was quick and the staff were nice....

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Helpful?
Thank Cliu89
Liz K, General Manager at Aloft Chicago O'Hare, responded to this review

Dear Cliu89, I wanted to thank you for taking a chance on our hotel. We do have an ideal location being next to not only O'Hare International Airport but across from the Fashion outlets of Chicago and attached to the MB Financial Entertainment District. I am happy that you enjoyed your stay in our modern abode and most of all...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Dry Cleaning
Official Description (provided by the hotel)
Conveniently located just minutes away from the airport, the Aloft Chicago O'Hare offers all travelers a new experience with a loft inspired design as well as lounge, 24/7 gym, and indoor pool. ... more   less 

Additional Information about Aloft Chicago O'Hare

Address: 9700 Balmoral Ave, Rosemont, IL 60018-5214
Region: United States > Illinois > Rosemont
Price Range: €111 - €198 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Chicago O'Hare 3*
Number of rooms: 251
Reservation Options:
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Also Known As:
Aloft Chicago o`Hare Hotel Rosemont
Aloft Hotel Rosemont
Hotel Style:
#14 Business Hotel in Rosemont
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Questions & Answers

Here's what travellers have asked, with answers from Aloft Chicago O'Hare staff and other travellers.
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Questions? Get answers from Aloft Chicago O'Hare staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms have loud airport noise.”
 of 5 bubbles keyze, 25 Mar 2017 | Read review
“Choose a room w/ a decent view. The second floor is majestic.”
 of 5 bubbles theheckreturns, 10 Mar 2017 | Read review
“Don't stay here!!!”
 of 5 bubbles DouglasB995, 26 Feb 2017 | Read review
“Clean room with friendly staff for a decent price.”
 of 5 bubbles 880waleeds, 17 Jan 2017 | Read review
“The west side of the hotel was noisy however I did not hear anything the neon lights may bother some just close the blinds”
 of 5 bubbles ryanmaria2016, 15 Dec 2016 | Read review
5 of 5