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Holiday Inn Express & Suites Chicago West-Roselle

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Holiday Inn Express & Suites Chicago West-Roselle
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92 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Chicago West-Roselle
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Showing 88: English reviews
Dahinda, Illinois
Reviewed 5 July 2015

Had to stay here and babysit grandchildren while our son moved. Staff was very accomodating and helpful in making our stay a very pleasant one. Great breakfast. Had different hot selections each morning. The staff must have a trainng session because they all looked at us and spoke every time we passed through the lobby.

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Helpful?
Thank E M
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

We thank you so much for taking time to leave such a nice review of our hotel! It is good to know that between our breakfast and friendly interaction with our staff that you had a great experience with us. We look forward to having you next time you come to our area.

Vincennes, Indiana
Reviewed 26 May 2015

I really enjoyed this hotel. It's very affordable, has great amenities, is in a safe area and had a really great breakfast. The rooms were spacious and clean. The bathroom was spotless and the towels and linens were of very nice quality. The staff was friendly as well. We didn't end up using the pool but other guest did and...

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2Thank Tina E
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear Tina E., Thank you for the 5 stars! Your satisfaction is our reward. We strive to provide our guests with clean, comfortable accommodations and friendly hospitality. We look forward to welcoming you back on your next visit.

Detroit, Michigan
Reviewed 11 May 2015

I stayed here for 2 nights when coaching a soccer tournament close by. The rooms were good and the players enjoyed the pool. The location was good, close to a bar and a great breakfast and lunch lace that was just a walk through the parking lot away. I had accidentally left a pair of expensive glasses in the room...

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1Thank KBaldwin2015
Chesapeake, Virginia
Reviewed 20 April 2015

First of all, the property is very nice, exterior clean and beautiful. The location was perfect for us, about 5 min away from the conference we were attending. When we arrived, the lady at the desk was engrossed in whatever was on the computer. She was not on the phone and finally said, "checking in"?, without even looking at me....

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Helpful?
Thank SPGal
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear SPGal, Thank you for staying with us and providing us with your valuable feedback. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. It is nice to know that the location of the property is well to your liking and appreciated your positive feedback...

Reviewed 12 April 2015

We have stayed at many Holiday Inn Expresses in recent years and this hotel was not our best stay. Upon arrival, we were greeted by Donna who was very friendly. At check in, I requested a slightly later check out (check out is 11 at this particular hotel) and we had requested to leave some time around noon or shortly...

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Helpful?
4Thank Julie W
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear Julie W, Thank you for taking the time to write your review about our property. It is always our goal to provide convenient accommodations and world class service to our guests. We apologize we were not able to exceed your expectations during your stay. Please be assured that these will be looked into so our team can take actions...

Chacas, Ancash, Peru
Reviewed 24 March 2015

I have been here for second time. The hotel offers many services for a very reasonable fare, most of them found in more expensive ones. The room space is definitively the stronger point: they are big, new furniture and devices, nice bathroom. The staff was small but they were very friendly. With respect to food, it may be a point...

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1Thank JaimeOF
Ronen A, Director of Sales at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Thank you for your kind words. It is nice to read about your positive stay experience which included your interaction with our staff and enjoying the features and amenities the hotel offers. Your comments about the breakfast selection are appreciated and will be reviewed for offering alternate options. Please note that the hotel does offer local transportation based on availability....

Steger, Illinois
Reviewed 1 March 2015

Grossly understaffed. Upon check-in had to wait almost 10 minutes while front desk staff was "helping a guest" according to the sign. Only 1 employee on the entire property at 5:00pm? Had issues with the TV - again - nobody at the front desk for nearly 10 minutes (6:00pm). Poor lady was also in charge of washing and setting out...

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1Thank emayracing
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear emayracing, Thank you for taking the time to post a review of our property. It is nice to know that you found the rooms spacious and comfortable. On the other hand, please accept my apologies for falling short of your expectations specifically on some room amenities as well as the service you received. Please note that your comments are...

Tegucigalpa, Honduras
Reviewed 26 February 2015

This hotel has been rebranded as a Holiday Inn Express. I think it was a country inn and suites before, so some rooms are suites. My room was spacious, with a separate sitting area, tv and pull out sofa bed. The hotel looks like it has been recently renovated and I think there is some construction and expansion projects in...

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1Thank ORD-TGU
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear ORD-TGU, Thank you for writing a candid review. I am pleased you liked the layout of the rooms, location and facilities of our hotel. We are truly touched and grateful for your very kind review. However, it is regrettable that the breakfast selections fell below your expectations. Please accept our sincerest apologies for any inconvenience these have caused. As...

London
Reviewed 21 January 2015 via mobile

Newer hotel was nice, but nothing special. Breakfast was just OK and little variety. Staff was not friendly and rather blunt. Was not very welcoming atmosphere. View from my window was the roof of the building next door. Positives include: Room was spacious and roomy with a separate sitting area away from bedroom. Quiet as I heard no one else...

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Helpful?
Thank KandJsDaddy
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear KandJsDaddy, Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the room size. However, we’re sorry we fell below your expectation regarding customer service provided by our staff and the view from your room. We will look into these concerns. I...

Marine City, Michigan
Reviewed 15 December 2014

Facts: Checked in after 6+ hour drive from Detroit. I am a gold IHG member with aver 200,000 points. Normally you are asked at check in " would you like a water/snack or points". I was not acknowledged as a member at all by the desk person, in fact she was very robotic in her ways. I walked in told...

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Helpful?
2Thank stewyvette
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Chicago West-Roselle, responded to this review

Dear stewystang, First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Holiday Inn Express & Suites Chicago West-Roselle

Address: 1490 Lake St, Roselle, IL 60172-3329 (Formerly Country Inn & Suites Roselle)
Region: United States > Illinois > Roselle
Price Range: €81 - €119 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express & Suites Chicago West-Roselle 3*
Number of rooms: 101
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Also Known As:
Country Inn & Suites Roselle Hotel Roselle
Country Inn And Suites Roselle
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Chicago West-Roselle staff and other travellers.
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11 months ago
over a year ago

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Questions? Get answers from Holiday Inn Express & Suites Chicago West-Roselle staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The King Suites actually have separate bedroom, not just a half-wall dividing it.”
 of 5 bubbles Kris811, 18 Sep 2016 | Read review
“This hotel is back off of Lake St. so no noise problems”
 of 5 bubbles 48douglasl, 27 Jun 2016 | Read review
“Rooms are very quiet and the Hotel sets away from the road intersection so there is no road/car noise.”
 of 5 bubbles 404chucke, 11 Feb 2016 | Read review
“Bright, well lit parking area, courteous staff. Don't miss the hot tub.”
 of 5 bubbles DougC176, 29 Dec 2015 | Read review
“Get the Executive King room,”
 of 5 bubbles ruzz2112, 27 Oct 2015 | Read review
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