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La Quinta Inn & Suites Pontoon Beach

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1 room 2 adults 0 children
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La Quinta Inn & Suites Pontoon Beach
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90 Reviews from our TripAdvisor Community

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There are newer reviews for La Quinta Inn & Suites Pontoon Beach
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Showing 90: English reviews
Reviewed 18 February 2017 via mobile

If I could rate this place a 0, I would. I was charged for damages to the room when there was none. My dog did shed, but all they had to do is vacuum. $150 to vacuum? Seriously?!? Isn't that part of cleaning?

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Helpful?
Thank TammyC01
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Pontoon Beach, responded to this review

We appreciate you taking the time to provide us with such candid feedback of your stay. We are very sorry to hear that your stay did not meet expectations. Please call the hotel directly to speak with the Hotel Manager who will discuss your issues with you personally. Respectfully, LQ Customer Care

Riverton
Reviewed 30 November 2016

Checked in over the holiday weekend traveling east and wanted to get into Illinois before stopping for the night. Upon approach the facility is nice. Once inside, I regretted my decision to book there. The chlorine smell knocks the wind out entering. I went to the room to turn up the heat while we went to supper. When we returned,...

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Helpful?
Thank Cindy S
Management response:

Dear Guest, I’ve received your review of La Quinta Pontoon Beach. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s...

Wichita, Kansas
Reviewed 29 November 2016

I've stayed at this hotel twice now - first on Nov 4th & again on Nov 19th (round trip) I made staying there a part of my itinerary on my way back home because it was such a pleasant experience the first time. This is a very nice hotel - rooms were clean, lobby & grounds were clean, staff was...

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1Thank Angel D
Pendleton, Indiana
Reviewed 22 October 2016 via mobile

The only reason we stayed here was for my husbands family reunion. The staff was friendly and the bed comfortable. However the carpets were very dirty and the linens on one of our beds was dirty. Also there is nothing to hold onto getting in and out of the bathtub. A definite fall hazard. We won't be staying here again.

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Helpful?
Thank Indy67cm
Management response:

Dear Guest I’ve received your review of La Quinta Pontoon Beach. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s...

Little Rock
Reviewed 2 October 2016 via mobile

On entry into the La Quinta Inn in Pontoon Beach, I had a favorable opinion. It appeared new, clean and modern. The desk clerk was pleasant and check in was efficient. Our room appeared to be newly remodeled and was clean. The bathroom was a little rough. There was a hole in the wall where something, maybe a hairdryer, had...

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Helpful?
Thank nj50
Cedar Rapids, Iowa
Reviewed 15 September 2016

Review collected in partnership with La Quinta
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Thank emspost2911
Denison, Texas
Reviewed 24 August 2016

We were all in town for my mother in laws funeral and the staff was great at accommodating all of our needs. They didn't charge us to check in early and gave us till 2:00 to check out so we weren't rushed with the family night or the funeral. The first room we were given a/c not working well called...

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Thank Sharon S
Reviewed 22 August 2016 via mobile

A very good hotel that accepts dogs and is convenient to highways outside of Saint Louis. The area is okay but near a few restaurants and shops. It was clean and modern with comfortable rooms. Not a super great area but okay if you are passing through. Not meant to be a place tourists stay for a trip to Saint...

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Thank Laurence K
Carol Stream, Illinois
Reviewed 20 August 2016

We stayed there 2 nights. First night I noticed that the outside side entrance did not lock and the dead bolt on my room did not work. It was too late at night to change rooms so I just dealt with it. This hotel was just remodeled and I am not sure if they ran out of money or time,...

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1Thank brian g
Reviewed 1 August 2016 via mobile

This was the first night stop on our extended weekend getaway. The staff was friendly and the room was clean and very comfortable. The indoor pool was great and it's handicap accessible. The FREE breakfast was fantastic. Salsa scrambled eggs and there was plenty. No worries if you were the last one up you still got the same as the...

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Helpful?
Thank Lisa B

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about La Quinta Inn & Suites Pontoon Beach

Address: 14 Regency Pkwy, Pontoon Beach, IL 62040-6742 (Formerly Holiday Inn Express Pontoon Beach)
Region: United States > Illinois > Pontoon Beach
Price Range: €70 - €110 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — La Quinta Inn & Suites Pontoon Beach 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Pontoon Beach Hotel Pontoon Beach
Pontoon Beach Holiday Inn
Holiday Inn Pontoon Beach
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn & Suites Pontoon Beach staff and other travellers.
1 question
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Rolla, Missouri
over a year ago

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Questions? Get answers from La Quinta Inn & Suites Pontoon Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in 224 king bed”
H97AEsharons, 24 Aug 2016 | Read review
“Check the side entrances and dead bolt on room to see if they are secure before you check in”
232briang, 20 Aug 2016 | Read review
“Breakfast is very good, but seating is limited, so go down either before 8 or after 9 so you get a table.”
R1505ZAsarahb, 18 Jul 2016 | Read review
“Kid suite is cool. Never seen bunk beds in a hotel room before.”
sle516, 25 Mar 2015 | Read review
“may want to go look at room if you are very picky ...but for a HIE the price is good”
teamster175, 22 Jan 2015 | Read review
5 of 5