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La Quinta Inn & Suites Pontoon Beach

Booking.comUS$99*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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La Quinta Inn & Suites Pontoon Beach
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91 Reviews from our TripAdvisor Community

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Showing 91: English reviews
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Reviewed 1 week ago via mobile

Booked this room for a weekend getaway to St Louis- only about 20 minutes from downtown on the highway, more inconvenient than I imagined. Upon arriving the front desk was very helpful with our request for extra pillows and delivered them to our room herself. There was no shower curtain in the room and the iron leaked water so she...

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Helpful?
Thank Mary N
Management response:

I’ve received your review of La Quinta Pontoon Beach. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments such as yours that we’re able to improve. Thanks again...

Colorado Springs, Colorado
HOTEL’S FAVOURITE REVIEW
Reviewed 18 March 2017

Was originally booked at Laquinta Hazelwood near St Louis airport but after reading such bad reviews of the place I decided to give priceline a shot and ended up with this hotel. We traveled from Colorado to NY and used 3 different Laquinta's and I must say this one was the best! Than goodness because the 2 prior to this...

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Helpful?
1Thank tjg986
About Hotel's Favourite Review
Management response:

Thanks so much for taking the time out to let us know how we are doing. I am very happy to hear you had a great stay. hope to see you again soon. thanks, Tiffany Kerley

Reviewed 4 weeks ago

I recently stayed at this Pontoon Beach La Quinta Inn. The place is obviously quite new. Everything was excellent except that wi-fi service really sucked. I kept getting dropped repeatedly while using the service. It was a real headache. Everything else, however, was outstanding.

Review collected in partnership with La Quinta
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Helpful?
Thank doma677
Reviewed 10 April 2017 via mobile

Stay in this change of hotels often. This was better than the average. Clean, good bed, breakfast was better than usual. Crispy bacon, hot fresh eggs, attendant kept food displays and whole area very clean and well presented. Asked for some ice, she quickly went down the hall to get it for me. Really appreciated the service and friendly staff...

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Helpful?
1Thank Karen K
Management response:

Thanks for your feedback! I’m pleased to hear that you had such an enjoyable stay at Pontoon Beach La Quinta. Our team looks forward to providing you with exceptional service in the future. It’s our commitment to serve our guests to our best ability and hope to always exceed your expectations. We’ll see you soon. Sincerely, Tiffany Kerley General Manager...

Zeeland
Reviewed 10 April 2017

Completely remodeled a couple years ago, friendly staff. Pool looked a little cloudy, but we atill swam in it. overall nice hotel for a good price. Area looks newer, only a few restruants and no Walmart close by but a 10 min drive and there is much more. Looks like it is being built up more. I am quite picky...

Review collected in partnership with La Quinta
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Helpful?
1Thank lbartoli6
Tulsa
Reviewed 6 April 2017

Our heater in our room was broke. They were out of blankets. We woke up sick the next morning. We complained got general managers number and he never called us back. Feel ripped off because we both woke up sick the next morning from sleeping in 30 degree temperatures inside our room it ruined our whole vacation.

Review collected in partnership with La Quinta
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Helpful?
Thank DMJ87
Management response:

I’ve received your review of La Quinta Pontoon Beach. Looks like we dropped the ball on meeting your expectations. I appreciate your feedback; this is definitely not the experience we want you to have when staying with us! Your feedback will help us improve our operation. Rest assured your comments will be shared with our team, and it’s through comments...

Reviewed 30 March 2017 via mobile

We stayed at this hotel for a week and although our room was large and we liked it's size everything else was somewhat a disaster. The plumbing was terrible and we dealt with a backed up toilet. After letting staff know it took nearly all day before someone attempted to fix it and we were then told we would ask...

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Helpful?
Thank Lady M
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Pontoon Beach, responded to this review

We are very sorry to hear of your negative experience while staying with us. We appreciate the constructive critique, as we are continuously striving to improve our guest's experience. It is only through your feedback that improvements are considered and made. Our hope is that you will give us a chance to better serve you in the future. We very...

Reviewed 26 March 2017 via mobile

We got lied to!! We was staying for a couple of nights. The lady that checked us in told us it would be fine to stay as long as we would like well the next day rolled around and we get a phone call and a knock on the door at the same time with a maid being a c**and...

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Helpful?
Thank Karlina C
LQ Customer Car... T, LQ Customer Care at La Quinta Inn & Suites Pontoon Beach, responded to this review

We are very sorry to hear of your negative experience while staying with us. We appreciate the constructive critique, as we are continuously striving to improve our guest's experience. It is only through your feedback that improvements are considered and made. Our hope is that you will give us a chance to better serve you in the future. We very...

Chicago, Illinois
Reviewed 21 March 2017

I can imagine how difficult it is to travel with large animals and how great a relief it must be to know there are pet-friendly hotel properties out there. This is one of those properties. Desk staff was very friendly and helpful. There is a free breakfast that includes healthier options like fruit and peanut butter. My room however was...

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Helpful?
Thank AnnaMaus
Claymont, Delaware
Reviewed 10 March 2017

This property was under construction during are stay. The lobby had an over whelming glue and paint smell. Our room was okay but you could see where things were lacking as they were upgrading. Floor pieces near tub, caulking on sink as well as mismatched pieces. We only stayed one night so it wasn't a big deal for us. Breakfast...

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Helpful?
Thank Holly S
Management response:

Thank you for your feed back. I am sorry about the construction we are fixing up some lose ends. I hope you would consider staying again.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service

Additional Information about La Quinta Inn & Suites Pontoon Beach

Address: 14 Regency Pkwy, Pontoon Beach, IL 62040-6742 (Formerly Holiday Inn Express Pontoon Beach)
Region: United States > Illinois > Pontoon Beach
Price Range: €68 - €107 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — La Quinta Inn & Suites Pontoon Beach 2*
Number of rooms: 65
Reservation Options:
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Also Known As:
Holiday Inn Express Pontoon Beach Hotel Pontoon Beach
Pontoon Beach Holiday Inn
Holiday Inn Pontoon Beach
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn & Suites Pontoon Beach staff and other travellers.
1 question
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Rolla, Missouri
over a year ago

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Questions? Get answers from La Quinta Inn & Suites Pontoon Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in 224 king bed”
H97AEsharons, 24 Aug 2016 | Read review
“Check the side entrances and dead bolt on room to see if they are secure before you check in”
232briang, 20 Aug 2016 | Read review
“Breakfast is very good, but seating is limited, so go down either before 8 or after 9 so you get a table.”
R1505ZAsarahb, 18 Jul 2016 | Read review
“Kid suite is cool. Never seen bunk beds in a hotel room before.”
sle516, 25 Mar 2015 | Read review
“may want to go look at room if you are very picky ...but for a HIE the price is good”
teamster175, 22 Jan 2015 | Read review
5 of 5
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US$99* /night
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Prices are for 1 room, 2 adults
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