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All reviewsstarved rockfront deskroom was cleannice lobbylast minute triphotel chainslate checkup to dateeggs and sausagethe breakfast areanice propertycomplimentary breakfastgreat customer serviceeasy accessstaff was very friendlywould stay againfairfield
The Fairfield brand is monotonously consistent, with clean, comfortable rooms seemingly in every town in America. This property is no different. It is fairly well located about a mile to downtown, has plenty of free parking, and provides a hearty breakfast - except for the...More
We stayed on a weekend where the hotek was booked solid. Graduations and 4 weddings. The staff was fantastic and handled our stay with ease. Our room was clean and our beds comfortable. For being so booked I was very impressed that the breakfast bar...More
Response from Arrate H, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock AreaResponded 19 June 2017
Thank you for taking the time to write a review about our property. We are delightful to hear that you enjoyed your stay with us!
Our team works really hard to make sure everyone gets the amazing stay they deserve. We are happy...More
Very nice property conveniently located near interstate as we were heading back east. Streamlined, modern appearance in lobby and rooms. Although comfortable, sound-proofing could be better - a lot of noise came through walls, from floor above and from hallway when people passed by. Doors...More
Thank Maura K
Response from Arrate H, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock AreaResponded 17 June 2017
Dear Maura K,
Thank you for taking the time to write a review about our property.
We are very sorry to hear that you were disturb by noise during your stay. We have shared your feedback with the appropriate team to look further on a...More
Wish that I could have given a zero. I'm doing a slow burn here. Received a call three hours before check in that my reservation was cancelled at Fairfield Inn & Suites by Marriott Ottawa Starved Rock Area, Il . Had made this reservation over...More
3 Thank WallyGorczowski
Response from Arrate H, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock AreaResponded 13 June 2017
Thank you for taking the time to complete a review about our property.
As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology....More
Travelling from Ontario Canada to Omaha we made a half way stop at the Fairfield Inn in Ottawa. Very clean and quiet. Pleasant desk staff. Basic breakfast included. Five minute walk to Sunfields for a nice supper recommended. Very convenient to Interstate 80.More
Response from Arrate H, Front Office Manager at Fairfield Inn & Suites Ottawa Starved Rock AreaResponded 26 May 2017
Thank you for taking the time to write a review about our property. We are happy to hear that your stay was good and that you got the chance to dine in a local restaurant.
Thank you for staying with us!