Stayed at Holiday Inn Express Ottawa, IL in late April 2021. The room was very clean. Due to Covid-19, there was no breakfast buffet. Instead, breakfast was ordered from a hotel employee behind the counter. This is a much better system. I know this is due to Covid, but I encourage hotel management to continue this system even after Covid. It is so nice not to have to grab breakfast items that numerous people have handled. Further, the breakfast food area was much cleaner this way without hotel guests spilling stuff and not cleaning up after themselves.
Nice clean, new hotel. Severely lacking in amenities. Only Holiday Inn within 50 miles that still hasn't opened up pool. Hot breakfasts are still not served here but the others in the area are serving hot breakfasts. Also, I've asked twice for an extended checkout since I'm a Spire Elite member and both times they said no. I know they weren't busy either cuz I rode by at night and they didn't have many cars in the lot. I've mentioned this to the staff and both times they just shrugged. It is new so hopefully they turn things around soon.
Nice hotel, almost new. Great location, super close to Starved Rock park (20 min. away). Very comfortable bed, the best we had between last 6 hotels we recently stayed in. I was dissapoited with room condition. There was a used coffee k-cup in the coffee maker when we opened it. There was some chips pieces on the floor by the mini fridge as well as candy/gum wraps in the window frame. The sofa had what appeared to be short animal hair and a stain. The towel holder in the bathroom had pulled paint and the edge between tiles and bath tab had moldy spots, it will get only worse without the repair. What a bummer for such a nice and new hotel. Our hair dryer didn't work by the way. All these are small issues, and easily fixable. We traveled during COVID19, so we were limited on breakfast. Unfortunately this hotel offered one of the worst options for breakfat. Bagged breakfast included either Jimmy Dean frozen breakfast sandwich (pork or bacon) or muffin, an orange, and a granola bar. No water, no juice, no milk, no coffee to go, no yogurt, no cereal, nothing. And all these are an easy addable options for to go bags. Seems like hotels are saving on everything including housekeeping and breakfast now days. I want to point out all employees we had a chance to interact with were simply amazing! Front desk girls at check in/ check out as well as maintenance man were super nice!…
This new hotel is very sleek and well appointed. The rooms are very spacious, clean, well appointed and comfortable. The lobby is spacious and inviting. Well worth the price. Convenient to the highway and many retail and restaurants near by. Unfortunately Covid19 has shut down most businesses, but the hotel is well situated regardless.
This is a great a hotel. Very comfortable and relaxed. Clean rooms and great staff. Perfect location to get away. Great price for all the stay includes. Great breakfast in the morning. Pool, fitness center, plenty of parking.