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Stayed here 5 days on business and I'm not impressed. Check in was not a problem. My room was on the 1st floor which was not a problem. Had a full kitchen which I really didn't use. Bed was not comfortable, towels could have been...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Chicago Oakbrook TerraceResponded 12 August 2017
Thank you for taking the time to review our property. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note you have acknowledged the friendly and fantastic service received from some of our staff....More
We arrived at noon on Friday the 15th. Check in was at 3pm. We asked if we could check in early, it would have a been beneficial but this wasn't a deal breaker for us. They said no, the room wasn't ready. We said we...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Chicago Oakbrook TerraceResponded 6 August 2017
Thank you for your stay and for taking the time to share your experience with us. I am delighted to read that you found our room accommodation, breakfast, and the infused water in the lobby to your liking. However, I'm sorry to read...More
As a IHG member, I expected to at least a warm welcome, rather than a "confusing" check in. Front desk staff gave me a room at the ground floor and told me that all rooms had exactly the same size, design, etc. Not true. Later...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Chicago Oakbrook TerraceResponded 2 August 2017
We appreciate your patronage to IHG. Thank you for choosing StayBridge Suites Chicago-Oakbrook Terrace, IL. I am sorry to hear that the standards at this location fell below your expectations, especially the business center and the check in process. IHG values your experience...More
Overall, I enjoyed staying here. The hotel is modern and clean. Easily able to control the temperature - stayed cool when it was definitely hot outside. The room was very spacious. The bedding was very comfortable. The complimentary breakfast and complimentary evening reception Monday-Wednesday were...More
Response from IHGService, Guest Relations Manager at Staybridge Suites Chicago Oakbrook TerraceResponded 29 July 2017
Thank you for staying with us and for leaving a review. I am very glad you found our property clean and that you liked the room, bed and breakfast selection. However, it is regrettable that the cable service negatively affected your overall satisfaction....More
The hotel is modern and clean . Rooms are spacious . Bedding was great as well. Complimentary breakfast and evening reception is Mo-Wed . Breakfast had many options and waffle makers as well . Would recommend it and stay here again .
1 Thank Germanokigirl
Management response:Responded 19 September 2017
Thank you Germanokigirl for the feedback on your stay with us.
There are many hotels in our area and we appreciate your comments and recommendation to stay again.
We hope to see you again soon,
US$95 - US$163 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#2 Business Hotel in Oakbrook Terrace
#4 Family Hotel in Oakbrook Terrace
Non-Smoking Rooms ,
Number of rooms
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DuPage County >
Also Known As
Staybridge Suites Chicago Oakbrook Terrace Hotel Oakbrook Terrace ,