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Our check in for our one night stay was rather cold and formal. There was no friendly greeting for this Platinum Elite member. The only words from the young receptionist, was "Checking in?", "Name" and "ID", "Here are you room Keys". When I asked if...More
We have stayed at his property multiple times over the past 20 or so years. Front-desk staff this time were rude and incompetent.
I had done advance check-in via the Marriott App on Friday morning for a Saturday night stay for a room I had...More
Response from Kathryn D, Manager at Chicago Marriott Oak BrookResponded 2 days ago
I am sorry to hear about the problems you encountered at our hotel. I appreciate you letting me know so that we can improve our service. I will be happy to speak with you further about the experience so that we make sure all issues...More
I have to start out by saying that we just recently stayed in a wonderful, new & spacious Marroitt hotel, so we have that fresh in our minds. This particular hotel is older, and it shows. The room size was standard, but the bathroom/sink area...More
Response from Kathryn D, Manager at Chicago Marriott Oak BrookResponded 1 week ago
Thank you for taking the time to let us know about your recent stay. I am so sorry that you did not have a good experience with us. We strive for 100% guest satisfaction, and we failed you on that. I will address your concerns...More
This was my second time staying at this hotel and it was just about the same experience as before. The sight dining was available for room service however, their weren't many choices. I utilized the onsite Starbucks and the service with fast and my order...More
Thank Kymm M
Response from Kathryn D, Manager at Chicago Marriott Oak BrookResponded 3 weeks ago
Thank you for taking a moment to share your experiences with us at the Oak Brook Marriott. We appreciate your feedback and will share with the team in an effort to continue striving for service excellence and providing clean and comfortable facilities.
Solid hotel with good people/staff. Amenities okay but hotel is very dated. Beds not that comfortable and had a few issues with TV, Desk Chairs..otherwise good location if you can look past a pretty dated facility.More
Response from kathy d, Manager at Chicago Marriott Oak BrookResponded 14 July 2018
Thank you for taking a moment to share your experiences while staying with us at the Oak Brook Marriott. We appreciate hearing from our guests and opportunities that we can address to continually improve our service and product. We hope to be ale to welcome...More