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The staff tries to pretend but this hotel has a terrible smell... like sewage. The staff tries to pretend that its the kitchen, but the food is prepared on the 9th floor so no one can understand the problem. The staff is poorly trained as...More
Response from Elmer S, Manager at Le Meridien Chicago - Oakbrook CenterResponded 3 days ago
Thank you for taking the time to share your experience with us. We sincerely regret to hear of your poor recent experience with us and apologize for the inconveniences you encountered during your stay. We take our guest reviews very seriously, and have...More
I am in the windy city (and burbs) once if not twice a month for Biz, and if working out of Downtown, Le Meridien is my go-to. Stayed recently and Brody at the Front Desk was supurb as always... attentive and very helpful (had an...More
3 Thank TrippinTaylor
Response from PCARDONA828, General Manager at Le Meridien Chicago - Oakbrook CenterResponded 23 July 2017
Thank you for taking the time to share such a wonderful note. I am so pleased to read you had a memorable experience and that Brody was able to make it special.
We all look forward to serving you the next time you're...More
This was the only spg option in the area for awhile. With the merger with Marriott, there are many. This hotel has many short comings. The HVAC is awful. Not only is it loud, but when it is cold, the rooms are cold--you actually need...More
1 Thank BusinessTripDenver
Response from Elmer S, Manager at Le Meridien Chicago - Oakbrook CenterResponded 1 week ago
Thank you for taking the time to provide us with your feedback about the challenges you faced during your recent stay. We greatly appreciate your continued loyalty with us as an SPG member and I am sorry that we did not meet your expectations. This...More
Had a very nice room, clean and comfortable. Helpful staff, and the restaurants are great. Right in Oakbrook Mall allowing shopping at some stores you don’t see in all malls. Dogs are allowed, you wouldn’t know it unless you see one. Quiet hotel!
My husband and I recently stayed here and really enjoyed it! Nice location. Good restaurant. Cute cafe. Very clean room and nice decor. Only complaint was that the heat in the room was almost unbearable and when we asked someone to look at it they...More