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We stayed overnight for the last weekend of Cardinal baseball in 2016. The room was clean and smelled fine. The young man that checked us in was nice and polite. No breakfast here in the morning. We had a nice stay.
Response from Kristin-Candlewood, Front Office Manager at Candlewood Suites O'FallonResponded 6 April 2017
Thank you so much for your response! We are so pleased that you enjoyed your stay with us, and we look forward to your next stay with us!
Have a wonderful day.
Shabby. Rooms are spacious, but smell stale - linens/furnishings aren't high quality. Wifi is spotty. Rooms are cleaned only weekly. No breakfast. Loud a/c and neighbors. Quiet location, lots of parking.More
Thank L H
Response from IHGService, Guest Relations Manager at Candlewood Suites O'FallonResponded 28 October 2016
Dear L H,
Thank you for staying with us and for posting your comments. I am pleased to note that you liked the peaceful location and ample of parking spaces. We work very hard to ensure our facilities and service are superior and we strive...More
I reserved a 1 bedroom suite with queen bed, well in advance (1 month) of our stay. We arrived at the property, checked in, proceeded to the room to discover it was not the suite but a regular room with two double beds. We weren't...More
1 Thank Rodney M
Response from IHGService, Guest Relations Manager at Candlewood Suites O'FallonResponded 19 September 2016
Dear Rodney M,
Thank you for taking time to share your experience with us. I am sorry to hear that you did not fully enjoy your time in our hotel. We take comments such as these very seriously and would like to follow up with...More
reservation processed and waiting
gas station nearby
front doors not automatic - difficult holding door open and pushing luggage cart
disinterested front desk staff
found hair extension clip on recliner
could not get Internet access from business centerMore
Response from IHGService, Guest Relations Manager at Candlewood Suites O'FallonResponded 27 August 2016
Thank you for choosing to stay with us during your recent travel. While it is regrettable that you did not fully enjoy your experience, I appreciate that you have taken the time to write a review. Allow me to apologize for any inconvenience...More
Great stay for a family to look for apartments in the sorounding area. Rooms were comfortable, clean, and quiet with a big refrigerator, microwave and a small stove top.
The customer service by the front desk was phenomenal. Especially Lee-Ann went above her job description to...More
US$93 - US$120 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Accessible rooms ,
Family Rooms ,
Smoking rooms available
Number of rooms
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