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The hotel was clean, but had messed up our reservations that were booked about 2 months ago. Then charged us wrong as well. Everything worked out fortunately. Room was clean and nice, phones and clock didn’t work. Pool was nice, hot tub was gross.
The place is nasty,and very unprofessional.
On 5/27/18 my son brought all the towles and wash clothes down, well the lady only had one clean towel on her, so later that evening we went to the front desk to ask for towels I believe her...More
Rates were reasonably low; nice kitchenette if...you want to rent plates and cookware, and/or purchase a coffee pot. Looks like a more than fair amount of transient residents.
The hallway always smelled...like a Chinese buffet or something just as terrible.
If you want a clean...More
I recently stayed here one night for a business trip and won't be back. During my check in I noticed a sign on the front desk that showed a picture of Coffee/condiments with the words "we provide", and then a picture of a Coffee maker...More
Star hotel on hotels.com 2 months ago and when we arrived at our hotel today they told us they didn't have a reservation for us. Contacted hotels.com who contacted the hotel and I guess the hotel decided to overbook themselves and then just push away...More
Response from Jose S, Guest Relations Manager at Home Towne Suites - O'FallonResponded 23 March 2018
Thank you for choosing Hometown Suites and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience.
I would like to start by apologizing to...More