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Crowne Plaza Hotel Chicago - Northbrook

297 reviews
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Traveller (33)
Room & Suite (27)
Dining (4)
Overview
  • Excellent40%
  • Very good34%
  • Average15%
  • Poor5%
  • Terrible6%
Travellers talk about
“outdoor pool”(13 reviews)
“front desk”(40 reviews)
“enjoyed my stay”(7 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star Hotel
All hotel details
Offers from Crowne Plaza Hotel Chicago - Northbrook
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Rooms
11 Mar12 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (297)Write a Review
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All reviewsoutdoor poolfront deskenjoyed my stayshuttle drivercorporate officemeeting roomthe hotel is cleanon site restaurantbreakfast buffetbusiness tripthe hotel offersbusiness centerbusiness travelersnorth sidefresh fruitvery nice staychecking out
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11 - 15 of 284 reviews
Reviewed 26 September 2017

We just provided a CE business meeting held at crown plaza Northbrook, we were very happy with all the staff. The catered Breakfast, break food, afternoon break were delivered to our meeting room as scheduled, and the food was great. all were also happy with...More

Thank treefarmnc
Response from Jhager45, General Manager at Crowne Plaza Hotel Chicago - NorthbrookResponded 27 September 2017

Thank you so much for taking the time to share your comments and feedback. We are excited you enjoyed your meeting at Crowne Plaza Northbrook and we appreciate the great comments on the staff - we are very proud to have Nestor, Elva, Juan and...More

Reviewed 16 September 2017 via mobile

I am writing this review as I am standing by the reception at 3 am without the ability to check in. My experience with the hotel began when I called the hotel from the airport to notify that my flight just landed at 1 am...More

Thank ULS77
Response from Jhager45, General Manager at Crowne Plaza Hotel Chicago - NorthbrookResponded 17 September 2017

Thank you for taking the time to post your experience. We sincerely apologize for the experience you encountered at check-in. We are investigating your comments and will address your feedback with the staff and management immediately. We would like to discuss this situation with you...More

Reviewed 13 September 2017

Our recent stay at the Crowne Plaza, Northbrook was very nice. I definitely would recommend it. Has all the amenities: gym, hair dryer, magnifying mirror in the bathroom (a big plus for applying makeup), refrigerator, microwave, wifi, breakfast daily (not comp), pool.

Thank Jan K
Response from Jhager45, General Manager at Crowne Plaza Hotel Chicago - NorthbrookResponded 14 September 2017

Thank you for taking the time to share your comments and feedback - we are excited you enjoyed your stay with us and we do hope to see you again in the future. Safe Travels!

Reviewed 19 August 2017

We stayed in this hotel for 2 nights, we loved the hotel, the service and the location. However, after I went home I realized that I was over charged. I tried call the hotel to get this fixed. I was told that was a mistake...More

Thank MORKOS83
Response from Jhager45, General Manager at Crowne Plaza Hotel Chicago - NorthbrookResponded 20 August 2017

Thank you for sharing your experience. We are excited you enjoyed your time at the hotel, and truly apologize for the billing concern. I will share this with the leadership team of the hotel right away and ensure that someone reaches out to you to...More

Reviewed 18 August 2017

The outside of this hotel is unimpressive but walk through the doors and it's very nice! We stayed here 3 nights during the Illinois Open golf tournament. The only negative (and it's minor) was a housekeeper came in the room faster than I could get...More

1  Thank katyop86
Response from Jhager45, General Manager at Crowne Plaza Hotel Chicago - NorthbrookResponded 19 August 2017

Thank you so much for your great comments and feedback - we are excited you enjoyed your stay with us and hope to see you again in the future. Thank you for the comments on the staff - we are proud to have Ramon on...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Shuttle Bus Service
Room Service
Free Parking
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Conference Facilities
Airport Transportation
Dry Cleaning
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Outdoor pool
Hot Tub
Tennis Court
Details
Price range
US$80 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$80 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (33)
Room & Suite (27)
Dining (4)
Pool & Beach (3)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Sonia A
3 December 2016|
Answer
Response from Jhager45 | Property representative |
Thank you for thinking of lunch today at Willows! We are excited to have you dine with us - the dining room offers a selection of all types of food - burgers, wraps, salads, heavier entrees and lighter selections. Dining... More
0
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Alli G
21 June 2016|
AnswerShow all 3 answers
Response from prof747 | Reviewed this property |
Get cutlery and other items at the local supermarket. Hotel doesn't offer any of these!
0
Votes
Room Tips
"quiet means higher I think"
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"Ask for a quiet room."
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"I was on an upper floor but have stayed on lower floors and all were good rooms. Staff are always happy to..."
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"I was on the ground floor in a suite, another time I stayed upstairs in a standard room, either are..."
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