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Motel 6 Naperville

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Motel 6 Naperville
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214 Reviews from our TripAdvisor Community

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Showing 212: English reviews
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Reviewed 4 days ago NEW

the front desk staff, housekeeping & management staff went over & above my expectations of my typical motel 6 experience! from the moment i arrived super late at 4:30AM on a friday morning until i checked out sunday at 11AM, they all took care of me and my needs! maria made accommodations for me upon check in making sure i...

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Helpful?
Thank Danny B
Reviewed 2 weeks ago via mobile

Was completely amazed with the courtesy of both the kindness and hospitality received by both the front desk staff but also housekeeping. Room was clean and of good size. Both my son and myself were satisfied. We will be visiting this motel again soon.

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Thank GinaHV
Bloomingdale, Illinois, United States
Reviewed 3 weeks ago

A partner of mine from out of town frequently stayed at this Motel 6 for extended periods of time, due to the low price, availability and general ease of access. During the last three stays (2015, 16, and this past week), things got progressively worse in the check-in, room condition and customer service departments. This time was the last straw....

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Helpful?
Thank Al H
6Team, Brand Experience Team at Motel 6 Naperville, responded to this review

Dear Al, Thank you for sharing your review. We are committed to delivering a clean, comfortable room and apologize for any failure in following through on that commitment during your recent stay. The customer service issues you describe are atypical to Motel 6 standards for quality, and we are sorry you experienced less than satisfying service during your visit. We...

Reviewed 4 weeks ago via mobile

I don't believe the bad reviews sorry. I just stayed here and didn't experience anything negative at all. I booked a room here at the Naperville location not having good expectations, and that's because I've stayed at other Motel 6's before and they were smelly, had mold and were awful... But boy was I shocked when I got in the...

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Thank Tiffany G
Naperville, Illinois
Reviewed 26 January 2017

This is one of the messiest, nastiest, more ratchier places to rent for rooms. From the staff to the atmosphere is unbelievable. There is no WiFi as advertised, the phones rarely work, the lights were shut off thru out the whole building, the water was shut off due to difficulties according to the front desk, etc. The cost for stay...

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Helpful?
Thank shoniiwawilson
Deon S, Manager at Motel 6 Naperville, responded to this review

Thank you so much for taking the time to provide feedback regarding your experience. Your opinion is extremely important and I am so sorry to hear about all of the trouble you encountered during your stay. Please know that we are addressing your concerns and completing our renovation this week. We have addressed all of the concerns that you provided...

Naperville, Illinois
Reviewed 13 November 2016

Gross, unsanitary, rude employees who upon remark about their unacceptable duties' handling refund unused portion of your prepaid stay without any notice. Dog poop lays around all over the place. Reaction on Customer complaints are taken very aggressively in a "don't like it -- go away" kind of way as a personal assault. Makes you feel really trashy, no good...

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Helpful?
Thank fryz12
Deon S, Manager at Motel 6 Naperville, responded to this review

Thank you so much for taking the time to review your stay here. I am sorry to hear about all the troubles you encountered while here but I am excited to let you know that we are in the middle of a renovation and will have completely new rooms soon. Please know that we are addressing the issues that you...

Eau Claire, Wisconsin
Reviewed 26 September 2016

I'll just provide a list of what was wrong. You can decide on your own. The bedspread, sheets, and pillow cases all had cigarette burn holes. Also, there was fingernail polish on the corners of the sheets as if the housekeeper had not let their nails dry before cleaning the room. Now I understand these folks work very hard, but...

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3Thank LookingForBigfoot
Trina H, Manager at Motel 6 Naperville, responded to this review

Thank you for taking the time to review your stay here. I am sorry to hear about all the troubles you encountered while here but I am happy to tell you that we are in the middle of a renovation and will have completely new rooms soon. Please know that we are addressing the issues you commented about and we...

Reviewed 18 August 2016 via mobile

I was looking at several hotels in the area just planning a relaxing get away weekend. I called the hotel to inquire about pricing and booking details. Andy was very helpful and informative. He answered all of my questions and was very friendly. When I came to check in I was greeted by Trina and Andy who got me all...

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1Thank Geneva C
Trina H, General Manager at Motel 6 Naperville, responded to this review

Thank you for staying with us and we are happy to hear that you enjoyed stay. We look forward to seeing you again in the future.

Lebanon, Ohio
Reviewed 9 August 2016

room clean;, great beds and wonderful showerhead bathroom very small with peeling wallpaper great, helpful staff; walking distance to 2 good restaurants; close to Morton's arboretum; easy access to interstate

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1Thank Lsf22
Trina H, General Manager at Motel 6 Naperville, responded to this review

Thank you for your business and reviewing your stay at our location. We are always happy to hear that things were good during your stay. We are sorry about the peeling wallpaper in your bathroom and we are currently going through all rooms to fix any peeling wallpaper. We will also begin renovating the property in a few weeks during...

Reviewed 7 July 2016 via mobile

Friendly staff, good clean spacious rooms, didn't have to wait more than 30 seconds for hot water for my shower, the bed was even comfortable. Much nicer than what I expected. When you get there look for Shelby, she always has a smile on her face and is ready to help.

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Thank L W
Amy D, General Manager at Motel 6 Naperville, responded to this review

Thank you for staying and the wonderful comments! We look forward to seeing you the next time you are in town!

10 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Suites
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Multilingual Staff
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
Motel 6 Naperville is conveniently located to Ogden Mall, several golf courses, and museums. Wrigley Field, United Center and all Chicago has to offer is about 25 miles away. We have a coin laundry facility and free Wi-Fi in all modern guest rooms. ... more   less 

Additional Information about Motel 6 Naperville

Address: 1585 Naperville Wheaton Rd, Naperville, IL 60563-1556 (Formerly Travelodge Naperville)
Region: United States > Illinois > Naperville
Price Range: €35 - €44 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Motel 6 Naperville 2*
Number of rooms: 114
Reservation Options:
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Questions & Answers

Here's what travellers have asked, with answers from Motel 6 Naperville staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“great accessibility from a hotel lobby & elevator!”
 of 5 bubbles dannybX4657EP, 22 Mar 2017 | Read review
“Just be careful with any Motel 6, you get what you pay for.”
 of 5 bubbles LookingForBigfoot, 26 Sep 2016 | Read review
“no idea; not much noise on 3rd floor”
 of 5 bubbles Lsf22, 9 Aug 2016 | Read review
“Prefer 3rd floor rooms because most of the times people walk in the hallway and talk loud.”
 of 5 bubbles 294michaelthomas, 9 Sep 2015 | Read review
“You get what you pay for.”
 of 5 bubbles Quetzal2, 20 Aug 2015 | Read review
5 of 5