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Extended Stay America - Chicago - Naperville - West

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Overview
  • Excellent41%
  • Very good16%
  • Average9%
  • Poor8%
  • Terrible26%
Travellers talk about
“room was clean”(8 reviews)
“grab and go”(2 reviews)
“outlet mall”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Suites
Kitchenette
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Chicago - Naperville - West
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Offers from Extended Stay America - Chicago - Naperville - West
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Rooms
1 Aug2 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (106)
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Traveller rating
42
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LanguageEnglish
42
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9
27
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All reviewsroom was cleangrab and gooutlet mallgreat customer serviceoatmealcheryltoasteramenitiesrateschicago
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1 - 5 of 105 reviews
Hotel's Favourite
Reviewed 3 weeks ago via mobile

I don’t understand all the negative reviews. We stayed here for a night when our flights were cancelled. Nothing fancy, but room was clean and quiet. Hotel staff made us feel welcome. Breakfast definitely “grab and go”; prepackaged muffins, granola bars, etc.More

Thank FIGWITfan
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 3 weeks ago

Thank you for being our guest and for taking time to review your experience at Extended Stay America . It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. Thanks for choosing our hotel,...More

Reviewed 5 January 2018

I would not stay here again because the rooms were not that good the windows leaked cold air the tv was not working the channel selection sucked the appliances were dirty and very old the toilets had to wiggle handle to get to fillMore

Review collected in partnership with Extended Stay
Thank christopherhG9941TT
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 6 January 2018

Christopher, thank you for your feedback. It is disappointing to read we were not able to provide you with the comfortable accommodation you were looking for, and we fell short on many aspects during your stay. We will discuss your feedback with our Maintenance team...More

Reviewed 27 December 2017

The floors in the foyer was unrecognizable due to the amount of dirt. This area leads to the table where granola bars are served as “breakfast”. The room was in bad shape and looks like a roach will crawl out at any moment. There was...More

Thank Eye-Liza C
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 28 December 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 29 November 2017 via mobile

My girlfriend who was staying here for a few months invited me to stay with her 1 - 3 days per week. She agrees with others, that Cheryl is the best part of the property. There were days that the hallway and stairwell smelled like...More

Thank rynsgr8
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 30 November 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management

Reviewed 10 November 2017

The hotel staff is put out / offended to be taken away from sitting on their crowns,playing with their personal electronic devices. and so much attitude ! (and not the good type) Towels are never available they are always being washed or in the dryer....More

Review collected in partnership with Extended Stay
1  Thank michaelhS8993IL
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - WestResponded 11 November 2017

Thank you for your review. Please accept our apologies for the poor service you experienced while you were here. We take pride in delivering superb service, so we apologize that we fell short. Your feedback has been shared with the appropriate staff, and we are...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. ...More Less
Hotel class
Contact Information
Hotel class
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Laundry Service
Microwave
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Suites, Non-Smoking Rooms
Hotel class
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms
Hotel class
Contact Information
Hotel class
Contact Information
Room types
Kitchenette, Suites, Non-Smoking Rooms
Questions & Answers
Ask a question
Diianna H
12 January 2015|
AnswerShow all 3 answers
Response from Blerta P | Property representative |
Hello, I am so happy you are giving us the opportunity to serve you.I would like you to contact the property so we can try and match the best rate for you. Best Regards
1
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Room Tips
"Choose a different hotel"
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"Smoking rooms available - YAY!!!!"
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"for budget traveling"
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"I didn't get the high speed internet, and it streamed movies."
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