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Fairfield Inn & Suites Chicago Naperville

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Traveller (8)
Room & Suite (11)
Dining (2)
About
Location
Cleanliness
Service
Value
Property amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Business Centre with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Self-Serve Laundry
Wheelchair Access
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Room features
Family Rooms
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Family
Quiet
HOTEL CLASS
Hotel links
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Location
Full view
57Somewhat walkable
Grade: 57 out of 100
24Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Reviews & more
225Reviews
28Photos
4Q+A
34Room tips
Traveller rating
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  • 7
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Popular mentions
Not sure what is going on at this location but this is my experience tonight: No fridge in my room No microwave 2 used condoms in the night stand drawer! Disgusting! They offered nothing but an apology when I called the front desk.
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I've been coming here this year and every time im greeted very warmly by the staff. They are currently doing some renovations but they assure me I will have a place to stay whenever I'm in Chicago...i know they'll do a good job once renovation is finished I will keep coming
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I have stayed at many of the Marriott franchise hotels and this was by far the most disappointing. The hotel felt dated, however, I was told at the front desk upon check-in that due to renovations they were only serving a continental breakfast. So hopefully they are updating
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Response from Anthony A, General Manager at Fairfield Inn & Suites Chicago Naperville
Responded 29 Oct 2018
Thank you for your review, it is feedback like yours that helps us learn and grow as a team. It looks like we dropped the ball in delivering the experience our guests have come to know us for here at Fairfield Inn & Suites Naperville, and I would like to apologize on behalf of our entire team. We have a 100% guarantee that we stand behind, and I would love to speak with you so we can make it up to you in hopes that should you return to Naperville you will give us the chance to share the true Fairfield Inn & Suites Napervile experience with you that our guests have come to know and love. Kindest Regards, Anthony J. Adams General Manager
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We have stayed here many times over the last 4 years and this may be our last stay. The lights in the hallways are significantly less bright and while it might be more efficient it only makes the feeling depressing and low class. In addition, we count on the hot breakfast
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Checkin took a long time. Was not properly staffed. Hallways were dark and dingy. Terrible nights sleep. Was woken up by my neighbors headboard in the middle of the night banging against the same wall my bed was on. Front desk was not very friendly. Breakfast was bland and not
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Response from Francisco G, Manager at Fairfield Inn & Suites Chicago Naperville
Responded 14 Aug 2018
Hello Marcy, I am very sorry about your recent bad experience at our hotel. We are under new management and will start renovation in September. Please next time you are in town give us another chance thank you.
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Album Categories
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Photo provided by managementFairfield Inn & Suites Chicago Naperville
Standard King
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King Suites
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King Suites
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2 Double Bed Suites
Photo provided by managementFairfield Inn & Suites Chicago Naperville
Whirlpool Suite
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123
Are the sofa beds pull out beds?
Yes they are
1 vote
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is there a train station nearby?
Yes, about four miles away.
0 votes
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Do you have a hot tub as well as a pool?
The hotel has an indoor pool, but unfortunately doesn't have a hot tub. If you desire a hot tub; there are a few guest rooms that have hot tubs in them. If you need additional clarification please feel free to contact the hotel at 630-577-1820.
0 votes
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Are you pet friendly? Have a little 10 pound Yorkshire Terrier...
Thank you for your question ccrider. We are not a pet friendly hotel. In this area there is a Residence Inn and a Towneplace Suites, both of whom are though. Hope this helps. Andrew
1 vote
"I have no comment"
"We enjoyed our room on the top floor!"
"Stay somewhere else"
"second floor or higher is more private..."
"If you want a fridge and a microwave, you will need a 2 room suite,"
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PRICE RANGE
US$88 - US$126 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
fairfield napervillefairfield inn napervillenaperville fairfield inn
LOCATION
United StatesIllinoisNaperville
NUMBER OF ROOMS
105
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