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Checkin took a long time. Was not properly staffed. Hallways were dark and dingy. Terrible nights sleep. Was woken up by my neighbors headboard in the middle of the night banging against the same wall my bed was on. Front desk was not very friendly....More
Thank Marcy E
Response from Francisco G, Manager at Fairfield Inn & Suites Chicago NapervilleResponded 2 days ago
I am very sorry about your recent bad experience at our hotel. We are under new management and will start renovation in September. Please next time you are in town give us another chance thank you.
Greeted by friendly staff
Check in and out went quickly
Breakfast was good and well stocked
Room was clean and neat, about due for a remodel refresh but was clean.
Location was easy to find off of highway.
I would stay here again.
Stayed at this property and truly enjoyed my stay, interacting with the staff which is amazing ..i don't want to forget to mention the new Manager Lily who was always available in the lobby ans always pleasant ans ready to assist me
They have spacious...More
Upon getting my keycard for our room from the front desk lady she simply pointed for me to "go down the hall" to take the stair up to the top room because the elevators are out of service till tomorrow!!! After a long plane trip...More
2 Thank TumorFree
Response from Liliana v, General Manager at Fairfield Inn & Suites Chicago NapervilleResponded 5 May 2018
Thank you for taking the time to share your valuable feedback. I am the General Manager at the Fairfield Inn & Suites Chicago Naperville. It has come to my attention that the service you received during your
recent stay did not meet your...More
Staff was friendly. Room was fine. I hated the bathroom. Gymnastics to get in given the way the door was arranged with respect to the toilet bowl. I hate showers in narrow bathtubs. Not fond of bathrooms with the sink on the outside (I like...More
Response from Carrie L | Property representative |
The hotel has an indoor pool, but unfortunately doesn't have a hot tub. If you desire a hot tub; there are a few guest rooms that have hot tubs in them. If you need additional clarification please feel free to contact the... More
The hotel has an indoor pool, but unfortunately doesn't have a hot tub. If you desire a hot tub; there are a few guest rooms that have hot tubs in them. If you need additional clarification please feel free to contact the hotel at 630-577-1820.