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Fairfield Inn & Suites Chicago Naperville

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Traveller (8)
Room & Suite (19)
Dining (4)
Overview
  • Excellent44%
  • Very good35%
  • Average16%
  • Poor3%
  • Terrible2%
Travellers talk about
“front desk”(31 reviews)
“waffles”(14 reviews)
“room was clean”(14 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
2 Star accommodation
All hotel details
Additional information
Offers from Fairfield Inn & Suites Chicago Naperville
Special Offer: Member Rates
Hotel packages
Hotel deals
Offers from Fairfield Inn & Suites Chicago Naperville
Special Offer: Member Rates
Hotel packages
Hotel deals
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Reviews (222)
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216 results
Traveller rating
92
76
34
8
6
Traveller type
Time of year
LanguageEnglish
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92
76
34
8
6
Show reviews that mention
All reviewsfront deskwafflesroom was cleanwould stay here againhot breakfaststaff was friendlybusiness centerchicago arearefrigeratorthermostatsinklinenshighway
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1 - 5 of 216 reviews
Reviewed 1 week ago via mobile

Checkin took a long time. Was not properly staffed. Hallways were dark and dingy. Terrible nights sleep. Was woken up by my neighbors headboard in the middle of the night banging against the same wall my bed was on. Front desk was not very friendly....More

Thank Marcy E
Response from Francisco G, Manager at Fairfield Inn & Suites Chicago NapervilleResponded 2 days ago

Hello Marcy, I am very sorry about your recent bad experience at our hotel. We are under new management and will start renovation in September. Please next time you are in town give us another chance thank you.

Reviewed 19 June 2018 via mobile

Greeted by friendly staff Check in and out went quickly Breakfast was good and well stocked Room was clean and neat, about due for a remodel refresh but was clean. Location was easy to find off of highway. I would stay here again.

Thank 859kellig
Reviewed 8 May 2018 via mobile

Stayed at this property and truly enjoyed my stay, interacting with the staff which is amazing ..i don't want to forget to mention the new Manager Lily who was always available in the lobby ans always pleasant ans ready to assist me They have spacious...More

1  Thank GeneralManagerSMS
Reviewed 4 May 2018

Upon getting my keycard for our room from the front desk lady she simply pointed for me to "go down the hall" to take the stair up to the top room because the elevators are out of service till tomorrow!!! After a long plane trip...More

2  Thank TumorFree
Response from Liliana v, General Manager at Fairfield Inn & Suites Chicago NapervilleResponded 5 May 2018

Dear TumorFree, Thank you for taking the time to share your valuable feedback. I am the General Manager at the Fairfield Inn & Suites Chicago Naperville. It has come to my attention that the service you received during your recent stay did not meet your...More

Reviewed 3 January 2018

Staff was friendly. Room was fine. I hated the bathroom. Gymnastics to get in given the way the door was arranged with respect to the toilet bowl. I hate showers in narrow bathtubs. Not fond of bathrooms with the sink on the outside (I like...More

Thank aagourmet
View more reviews
About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Wheelchair Access
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Non-Smoking Hotel
Dry Cleaning
Self-Serve Laundry
Things to do
Pool
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$93 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Naperville
#5 Quiet Hotel in Naperville
#10 Business Hotel in Naperville
#8 Mid-range Hotel in Naperville
#4 Charming Hotel in Naperville
#9 Quaint Hotel in Naperville
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$93 - US$174 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Family Hotel in Naperville
#5 Quiet Hotel in Naperville
#10 Business Hotel in Naperville
#8 Mid-range Hotel in Naperville
#4 Charming Hotel in Naperville
#9 Quaint Hotel in Naperville
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (8)
Room & Suite (19)
Dining (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Marinelle R
8 July 2017|
AnswerShow all 3 answers
Response from Robert P | Property representative |
Yes they are
1
Vote
Jennie R
28 December 2016|
AnswerShow all 4 answers
Response from FFISNaperville | Property representative |
Yes, about four miles away.
0
Votes
dbarner
24 September 2016|
AnswerShow all 2 answers
Response from Carrie L | Property representative |
The hotel has an indoor pool, but unfortunately doesn't have a hot tub. If you desire a hot tub; there are a few guest rooms that have hot tubs in them. If you need additional clarification please feel free to contact the... More
0
Votes
Room Tips
"I have no comment"
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"We enjoyed our room on the top floor!"
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"Stay somewhere else"
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"second floor or higher is more private..."
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