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Best Western Naperville Inn

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Traveller (29)
Room & Suite (84)
Storyboard
Overview
  • Excellent50%
  • Very good30%
  • Average12%
  • Poor5%
  • Terrible3%
Travellers talk about
“donuts”(17 reviews)
“room was clean”(29 reviews)
“stay there again”(20 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Fitness centre
2 Star Hotel
All hotel details
Additional information
Offers from Best Western Naperville Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Offers from Best Western Naperville Inn
Special Offer: BOOK DIRECT & SAVE
Hotel deals
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Rooms
30 Jul31 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (509)
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493 results
Traveller rating
237
150
62
28
16
Traveller type
Time of year
LanguageEnglish
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237
150
62
28
16
Show reviews that mention
All reviewsdonutsroom was cleanstay there againthe breakfast areayogurtlocation is greatplace to sleepchicago areacontinental breakfaststaff was very friendlyfridge and microwavea great place to stayfront desk staffking roomnice stayvery nice hotelbusiness trip
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1 - 5 of 493 reviews
Reviewed yesterday

The rooms & halls are beautiful! The breakfast was full of lots of options! My in-laws had a dog with them & were given a room with an exterior door & laminate flooring, which was nice for them to not have to worry about ruining...More

Thank Heather P
Response from Joy P, Manager at Best Western Naperville InnResponded today

Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a...More

Hotel's Favourite
Reviewed 23 May 2018

This is the second time we have stayed here and it is done being renovated and is very clean. The free breakfast was definitely delicious and appealing especially with the fresh flowers on every table.More

Thank Janet S
Response from Nerissa M, Guest Relations Manager at Best Western Naperville InnResponded 25 May 2018

Janet S, We are thankful for your awesome comment and great details of your experience with us.Your compliment to our yummy breakfast means a lot to us! It is so rewarding to hear that we were able to give you a five star experience and...More

Reviewed 3 days ago

This hotel has very small beds and they are very uncomfortable. The air-conditioning did not work and was not fixed. We we're informed that they would check for another room to move us to but never got word back about the issue until we were...More

Review collected in partnership with Best Western
Thank kristicarter08
Response from Joy P, Director of Sales at Best Western Naperville InnResponded 2 days ago

We are sincerely sorry you feel this way. We sent a maintance man and our general Manager went to your room and you denied them access and said the A/C was then fine. We emailed you yesterday after recieving a low score review from you...More

Reviewed 6 days ago

We stayed here recently for a special event. Our room was clean and the recent renovations were very nice. The staff was super friendly. The breakfast was great with a good mix of options. My daughter loved the strawberry waffle option! The ladies who kept...More

Thank 4fuzzballmom
Response from Joy P, Director of Sales at Best Western Naperville InnResponded 3 days ago

Thank You for your positive and thorough review. We really are happy that you had such a good time. It is our intention that everyone will enjoy their time when they are here. We work hard to provide positive customer service, clean rooms and a...More

Reviewed 3 weeks ago via mobile

First stay in Naperville, the hotel was great. Convenient location, clean and quiet throughout the weekend. Breakfast worked just fine in the morning and overall pleasant stay. I would stay again for sure.More

1  Thank Chris C
Response from Nerissa M, Guest Relations Manager at Best Western Naperville InnResponded 2 weeks ago

Chris C, Thank you for your kind comments regarding our high standards of cleanliness and were able to provide you a comfortable experience. Your compliment to our breakfast service means a lot to us. We are overjoyed to hear that you had a great time...More

View more reviews
About
Awards & Recognition
GreenLeaders Bronze level
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Free Parking
Breakfast included
Laundry Service
Multilingual Staff
Self-Serve Laundry
Meeting Rooms
Non-Smoking Hotel
Room amenities
Microwave
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$84 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Naperville
#2 Romantic Hotel in Naperville
#3 Business Hotel in Naperville
#6 Family Hotel in Naperville
Room types
Non-Smoking Rooms, Smoking rooms available, Family Rooms
Details
Price range
US$84 - US$145 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Naperville
#2 Romantic Hotel in Naperville
#3 Business Hotel in Naperville
#6 Family Hotel in Naperville
Room types
Non-Smoking Rooms, Smoking rooms available, Family Rooms
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Traveller (29)
Room & Suite (84)
Dining (17)
Questions & Answers
Ask a question
celloChicago
23 June 2018|
AnswerShow all 5 answers
Response from Joy P | Property representative |
We are Pet friendly and the fee is $20 per day. Thank you, hope to see you soon.
0
Votes
Katie P
10 January 2018|
AnswerShow all 3 answers
Response from Joy P | Property representative |
Thank you for your question. We do have limited rollaway beds, and can be requested based on availability.
0
Votes
Fajir A
29 May 2016|
AnswerShow all 7 answers
Response from Joy P | Property representative |
Our minimum age for check in is 21 years old. Thank You for asking.
0
Votes
Room Tips
"corners are always better"
Read review
"call ahead to get a non smoking room if you are going to check in late."
Read review
"Like being on second floor always, Very quiet halls"
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"Unless the issues have been addressed, do not stay in Room 202. Rooms in the back of the hotel are quieter."
Read review
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