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Chicago Marriott Naperville

Booking.comUS$165*
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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$175*
US$165*
US$175*
US$165*
US$175*
US$165*
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Chicago Marriott Naperville
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403 Reviews from our TripAdvisor Community

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Showing 396: English reviews
Moline, Illinois
Reviewed 21 February 2016

Comfortable beds as usual, but a very cramped bathroom. Bar area was nice & everything in the room was in working order. Parking is free and ample space. Decent location. It's obvious it's a business persons hotel during the week. We will stay at this property again.

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Helpful?
Thank 506snj
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. Marriott is exteremly happy with their bedding and beds and I am happy you had a comfortable stay. I do apologize for our smaller bathrooms. We like to make your stay as comfortable as possible and I hope it showed during your stay with us. Thank you...

Reviewed 18 February 2016

Recently remodeled they say but still lacking. The staff is wonderful, so that makes up for the so-so accommodations. Lobby area is nice and an on-site Starbucks a nice addition, give yourself time though in the morning to get your coffee, as it great packed!

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Helpful?
Thank SCJFL
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear how the staff made your stay enjoyable. It is nice to just walk across the lobby for your Starbucks. I have shared your concerns about the remodeled to our engineering team. We take great pride in the service we provide our guest...

Columbus, Ohio
Reviewed 13 February 2016

I had the most horrible experience at the Hilton just around the corner. We changed out reservations to this hotel and the staff blew us away. The amentities and updates easily blow away the Hiltons. The water pressure in the shower is MUCH better. And you can tell that the hotel cares more about it's guest. I stayed at the...

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Helpful?
Thank josh n
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your stay with us. We take great pride in the service we provide our guest and I am happy it showed during your stay. We want you to feel at home during your stay with us and I hope it showed while you were here. Thank you again for the postive...

Reviewed 10 February 2016 via mobile

Visited Naperville for a wedding in January. This hotel is right off the interstate, and only a few minutes from downtown Naperville. The staff was helpful, the rooms were clean, and the bed was comfortable. They have large conference rooms as well-- one of which, the bride and groom hosted a breakfast in, the morning after their wedding. Best part--...

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Helpful?
Thank Andrew W
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your stay with us I hope you enjoyed the wedding you attended while you were here. I am also happy you enjoyed the quality of the room you stayed in. We always want to make you feel at home and hope you felt that way while you stayed with us. We look...

Glastonbury, Connecticut
Reviewed 10 February 2016

I was here for a couple nights for a conference. The conference facilities were great, and the food served at the luncheon was good. The room was clean and nicely appointed, quite comfortable. Room service was quick, and the food was good (the hummus appetizer was exceptional and a meal unto itself). Disappointed at the breakfast buffet - nothing special....

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Helpful?
Thank Jonathan P
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the wonderful comments on your stay with us. I am happy you enjoyed the conference facilities as well as the lunch that was provided. I am also happy to hear that you enjoyed the quality of your guest room. I have passed along your positive comments to the food and beverage team on your room...

Reviewed 9 February 2016 via mobile

Our overnight at the Mariotte was very pleasing to say the least. The room was fantastic as was the service. The pool area was more than what would be expected from a hotel. The friendly service in the hotel bar remained even when occupied by a party of young people retuning from a wedding reception.

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Helpful?
Thank Ward R
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am happy to hear how the staff provided exceptional service during your stay. I am also glad you were able to enjoy some of the amenities we offer at the hotel. Thank you again for your comments and we look forward to your next stay with...

Reviewed 8 February 2016

I have been staying the the Chicago Marriott Naperville several times for business. The staff is always nice and recognize me as a frequent traveller. The Concierge Lounge offers great breakfast and if you like bacon and scrambled eggs you are in for a treat as that seems to be the standard daily dish. The internet speed is decent in...

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Helpful?
Thank jespermc
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear as a frequent business traveler that you are choosing our hotel to stay at. We take great pride in the service we provide to our guest and I am happy it showed during your stay. I will talk to the Food and...

Kenosha, Wisconsin
Reviewed 8 February 2016

I had two rooms reserved that included the "Experience" package, which is supposed to be a package where the kids eat free for the entire hotel stay (with adult entree purchase). The staff, including management, appeared to know nothing of this package. While the staff was apologetic for their lack of knowledge, it still made my stay very frustrating, as...

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Helpful?
Thank KDancer1975
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest Thank you for your comments on your recent stay with us. I am happy to hear how the staff was very friendly during your stay. It does make me concern on how the staff was not able to have the correct information for your package. We will use your example as a way to train the staff to...

Chicago
Reviewed 8 February 2016

We were here for a 2 day conference so we spent a lot of time around the lobby area. First check in was nice and easy, parking is plenty with many open entrances to the building. The first bad experience was the Deodorizer they had blowing in the lobby. They had a couple of these units and they scent was...

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Helpful?
Thank rpm1774
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am sorry you had a bad reaction to the scent machines. These are a new initiative that Marriott hotels are doing for their lobby areas. I will let our management team know of your concerns and we will work on turning them down. I also want...

Reviewed 24 January 2016 via mobile

I have stayed here a few times on business. The rooms are nice and clean. The lobby is a nice gathering place with a bar, Starbucks, etc...albeit a bit loud if you are trying to have a meeting. Nice restaurants within walking distance as well. One thing about this hotel is an extremely friendly and helpful staff....good job!

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Helpful?
Thank WorldTravelerMark
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am glad you were able to enjoy some of the amenities we offer at the hotel. Thank you for the positive comments on the staff as we take great pride in the level of service we provide to all of our guest. Thank you again for...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Concierge
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: €132 - €276 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#5 Family Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Away from the Highway if possible. High up (less noise)”
roadwarriord2015, 17 May 2017 | Read review
“Most rooms have walk-in showers. (request bathtub if needed) and there are some extremely large rooms that would be great for families.”
Cavi, 22 Apr 2017 | Read review
“All the rooms are pretty much the same.”
CyM_12, 7 Mar 2017 | Read review
“Ask for the mini fridge before check in”
JenniferC811, 23 Jan 2017 | Read review
“Corner room”
shenas2014, 31 Oct 2016 | Read review
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Prices are for 1 room, 2 adults
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