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Chicago Marriott Naperville

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Chicago Marriott Naperville
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397 Reviews from our TripAdvisor Community

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Showing 390: English reviews
Indian Wells, California
Reviewed 1 September 2015

I have stayed at this hotel on countless occasions for a Board Review Course. The staff have always exceeded my expectations. They go above and beyond and the Concierge lounge is an added bonus. I just wish it was open on the weekends. The pool is nice, the workout room spotless. The food across the street at the White Chocolate...

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Helpful?
Thank M A
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the positive comments on your recent stay with us. I am happy to hear how we continue to provide exceptional service during your stays with us. I am also happy to hear how you were able to enjoy some of the amenities at the hotel. Again thank you for your positive comments and we look...

Reviewed 31 August 2015 via mobile

We pricelined this hotel and paid a lot less than we should have. It was very nice, clean. Staff was great. The exercise room was more than you typically see in a hotel. Definitely recommend this hotel. Very convenient to the toll way.

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Thank tms4ui
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am delighted to hear how you enjoyed your stay with us. I am also happy to hear how the staff provided friendly service during your stay. Again thank you for the positive comments on your stay with us.

Berks
Reviewed 30 August 2015

Average Marriott. Breakfast is pretty good but usually a $15 add on. Staff are friendly and helpful to find restaurants. Good thing is that you are within a short walk to three good restaurants including a Morton's. Can be a bit noisy on the North side from the freeway. Rooms can be a long walk from the elevators. Bathrooms are...

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Helpful?
Thank Bigmike54
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how the staff was helpful in finding things around the hotel. I hope the next time you stay with us we can so you an above average stay as we pride ourselves on providing the highest quality of service to our guest....

Surrey
Reviewed 24 August 2015

Hotel is nice, comfortable and friendly (if a little laid back) staff. There are a few restaurants within walking distance, including Butterfields which was great for breakfast. Otherwise there is a courtesy shuttle from the hotel to downtown. There are many restaurants and bars downtown and a lovely walk alongside the river.

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Thank justlovemyholidays
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. We pride ourselves on providing exceptional service to our guest and I hope it showed during your stay. I am happy you had a chance to utilize the shuttle to downtown Naperville and see the many things the downtown has to offer. Thank you again for your...

Metro Minneapolis-Saint Paul, Minnesota
Reviewed 18 August 2015

Chose to stay at the Chicago Naperville Marriott while passing through the city. It was a convient location off the freeway for us. I am a Marriott rewards Platinum member and was overall pleased with my stay. I used the Marriott app to check in and my room was available upon arrival. Check in was quick and pleasant. Our room...

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Helpful?
Thank dgerry17
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear guest, Thank you for the positive comments on your recent stay with us. I am happy to hear you enjoyed the room and liked the new bedding that Marriott has to offer. I will pass along your comments to Laura how she handle the lounge. I will also bring up your idea about welcome from the manager up there...

Cheboygan County, Michigan
Reviewed 12 August 2015

I was very pleased to have a king sized bed, with a pillow top mattress. The bed was very comfortable, the room was quiet and my overall stay was great. The staff were helpful with any questions and the bar and restaurant were also very pleasing. I enjoyed the food served.

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Helpful?
Thank rreynolds57
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you so much for the comments on your recent stay with us. I am happy to her how you enjoyed the new bedding that Marriott offers at its hotels. It is also pleasing to know that staff was very helpful during your stay. We look forward to your next visit with us!

Reviewed 1 August 2015

The hotel staff was delightful. The beds perfect and decor lovely. I will stay here again. My son and I were here for business and popped over to the fun shops in Naperville. We had stayed at other hotels on our drive from Kansas and this was the most pleasant of the experiences.

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Thank Stephanie O
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear out of all the hotels during your trip ours was your most pleasant experience. I am also glad you had an opportunity to visit Naperville with its fun downtown area. We look forward to your next stay with and thank you again...

Tewksbury, Massachusetts
Reviewed 23 July 2015

Worst hotel experience ever at the Naperville Marriott: As a Comcast employee, I have stayed at several Marriott hotels and I have never had such a poor experience than the one I'm having at the Naperville Marriott. To start with, there was a large hair clog in the toilet when I arrived. As I'm sure the drains were cleaned and...

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Thank Lisa B
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for your comments on your recent stay with us. I am sorry to hear about the situation you had during you stay. I realize that you have spoken to multiple managers in regards to the situation that happen and hope they were able to resolve it for you in a timely manner.

New York City, New York
Reviewed 19 July 2015

The room was quite large with a nice television. The bed was comfortable and the climate control was very easy to use. The food at the bar and restaurant was surprisingly good. A very good heirloom tomato and burrata salad. Some creative sliders. There was a large family reunion going on while I was there. It's a good hotel for...

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1Thank Phillip G
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear how you enjoyed your stay and had an opportunity to eat at the restaurant. I have passed along your comments to the Food and Beverage department also. Our fitness center is two rooms so I am sorry you didn't see the cardio...

Syracuse, Utah
Reviewed 14 July 2015 via mobile

The hotel is very convenient to freeways and restaurants. Friendly staff. While the structure gave the initial impression of a Soviet era hunk of concrete, the furnishings and decor gave it a comfortable feel. Concierge lounge was good but for whatever reason they seemed to always have a problem with having ice available.

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Thank N8Tagg
Jonathon E, Front Office Manager at Chicago Marriott Naperville, responded to this review

Dear Guest, Thank you for the comments on your recent stay with us. I am happy to hear that the decor of the outer building did not represent what we have to offer inside. I have also passed along your comments to ensure that there is sufficient ice in the lounge area. Thank you again for you comments and we...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: €133 - €260 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Family Hotel in Naperville
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have walk-in showers. (request bathtub if needed) and there are some extremely large rooms that would be great for families.”
Cavi, 22 Apr 2017 | Read review
“All the rooms are pretty much the same.”
CyM_12, 7 Mar 2017 | Read review
“Ask for the mini fridge before check in”
JenniferC811, 23 Jan 2017 | Read review
“Corner room”
shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
212philr, 24 Oct 2016 | Read review
5 of 5