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Overall the location is good close to 88 which gives you some road noise. The concierge lounge is goos with some nice breakfast choices. Staff is very friendly and responsive. The hotel has done a nice job staying clean and comfortable.
I thought the hotel was great. It's relatively new, and they've done a good job of maintaining it so far. We are from Naperville and decided to try it to give the kids an opportunity to swim and play while it's too cold to do...More
Several family members stayed here for the Christmas holiday. The rooms were large and cozy; the beds super comfy. Breakfast (charge) was delicious. The Starbucks in the hotel was a nice bonus. The staff went above and beyond to make our stay memorable. Thank you...More
We’ve stayed at least six times in this Naperville Courtyard during the last year and a half. It’s always excellent. The front desk staff is so accommodating, housekeeping is wonderful and the restaurant staff is delightful. Everyone goes out of their way to make sure...More
I'm Platinum Elite and travel frequently (~150 nights/yr). This is the worst full Marriott I've ever stayed in. They just can't get the details right. If your staff is going to change out room locks, make sure you have front desk personnel available to give...More
Thank Howie M
Response from Brittney H, Director Of Operations at Chicago Marriott NapervilleResponded 21 December 2017
Dr. Howie M,
Thank you for taking the time to provide your feedback regarding our property. I am sorry that your experience was not what you expected. We value your Platinum Elite status very much and we know that this is not a common situation....More