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Chicago Marriott Naperville

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Chicago Marriott Naperville
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393 Reviews from our TripAdvisor Community

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Showing 386: English reviews
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Reviewed 2 weeks ago

The service of this hotel is awful, especially management. I did not have a good first impression…the receptionist did not smile to greet me at check in and seemed more interested in talking to her friends at the front desk. I got my room, and went to the concierge lounge for dinner. The chicken parmesan was terrible, but I wasn’t...

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Helpful?
Thank David K
Management response:

Good day David K, Thank you for providing your feedback in regards to your recent stay. We appreciate you taking the time to write the review. After reviewing your comments, I would like to apologize for the inconveniences we caused you. I am sorry that our phones were down and that you were not able to reach room service. I...

Las Vegas, Nevada
Reviewed 3 weeks ago

I've been traveling to Naperville quite a bit for Business, so this hotel has been my home away from home for the past 6 months or so. The front desk staff is friendly and helpful. There is a lobby bar that offers food which is really good for team gatherings or to watch a sporting event. The fitness center is...

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Thank Cy M
Reviewed 29 January 2017 via mobile

Don't stay here on a Saturday night if you want to sleep. There is a disco downstairs and it makes a ridiculous noise. I called the front desk multiple times and it did not end. Now listening to the rumble with my family past midnight.

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Helpful?
1Thank Vic P
Management response:

Good afternoon Vic P, Thank you for providing your feedback regarding your recent stay. I am sorry to hear that it was not a satisfactory one. I apologize for the noise you heard from the event that we held in our ballroom. We are working hard to make sure we avoid issues like this in the future. Thank you and...

Overland, Missouri, United States
Reviewed 23 January 2017

Stayed there the night before a show and enjoyed it immensely. Clean rooms. A bit small, but very modern and updated. The bathroom had only a shower but that worked for us. If you want to mini fridge be sure to request it otherwise it may not be there (our's wasn't but we didn't need it). The hallway noise comes...

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1Thank Jennifer C
Management response:

Thank you for your review! We look forward to welcome you again soon! Director of Operations

Edmond, Oklahoma
Reviewed 18 January 2017

We had two rooms, both were very clean and spacious. The hotel looked modern and new. Something that you would see in downtown in a big city. We loved the town of Naperville, it was a great place to visit. We would stay there again.

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1Thank Sharon F
Detroit
Reviewed 15 January 2017

The hotel room sizes were nice. The décor was contemporary and the furniture was transitional. The room desk had a roll out table that was very convenient. The rug design was very artistic. The hotel has good meeting space for conferences. The location is also good being a short drive from shopping and restaurants. Housekeeping was thorough and staff was...

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Helpful?
1Thank JollyTravelerDetroit
Management response:

Thank you for your response! We look forward to seeing you again soon!

Reviewed 7 January 2017 via mobile

My son had his wedding reception here. We decided we would stay there for the two nights the second night was to be a complimentary night. From the.moment we arrived the service was terrible. We were overcharged and after speaking with a manager was told it was corrected. The day of the wedding we found it was not. To top...

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Helpful?
Thank Susie H
Management response:

Dear Susie H, Thank you for writing a review regarding your stay. I am glad that we were able to talk over the phone to solve this issue. Please accept our sincere apologies for any inconveniences you may have suffered. We appreciate your feedback and it will be shared with the leadership team to improve our service. We hope that...

Basking Ridge, New Jersey
Reviewed 28 December 2016 via mobile

It may be the hotel you want to stay in if you travel to Chicago on business and the company you are going there to meet with is located right there in one of the local office parks. I was there with my son's travel hockey team and it wasn't as easy as I had thought it would be. There...

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Helpful?
Thank Alexander K
Management response:

Dear Alexander K, Thank you for taking the time to share your recent experience at the Chicago Marriott Naperville with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I...

Middletown, Delaware
Reviewed 13 December 2016 via mobile

We came on a girls weekend getaway for the Christmas market in naperville settlement. We got a good surprise with the snow that was coming in but for a Christmas market it was perfect. The hotel provided a free shuttle so we didn't have to worry about the snow or drinking gluehwein :) Hotel was very nice. We had some...

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4Thank Mausi69
Saint Charles, Illinois
Reviewed 7 December 2016

The hotel is very modern and stylish. Our wedding guests loved the whole experience. We could sleep for days in the beds they are very comfortable. The bartenders, in particular Tally, are great! And I can not say enough positive things about Victoria and the whole staff that helped with our wedding!! The hotel is very conveniently located near the...

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Helpful?
2Thank AshCetti16
MaryAnn P, Guest Relations Manager at Chicago Marriott Naperville, responded to this review

Thank you for sharing your comments regarding your stay. We will share you wonderful comments with our team. We appreciate you choosing our hotel to share your wedding memories with. We wish you all the best in your marriage and we hope you will visit us again soon!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: €122 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#5 Family Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All the rooms are pretty much the same.”
 of 5 bubbles CyM_12, 7 Mar 2017 | Read review
“Ask for the mini fridge before check in”
 of 5 bubbles JenniferC811, 23 Jan 2017 | Read review
“Corner room”
 of 5 bubbles shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
 of 5 bubbles 212philr, 24 Oct 2016 | Read review
“Request a room that faces any direction other than the highway”
 of 5 bubbles GoesByTrain, 4 Oct 2016 | Read review
5 of 5