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Chicago Marriott Naperville

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Chicago Marriott Naperville
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390 Reviews from our TripAdvisor Community

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Showing 384: English reviews
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Reviewed 3 weeks ago via mobile

Don't stay here on a Saturday night if you want to sleep. There is a disco downstairs and it makes a ridiculous noise. I called the front desk multiple times and it did not end. Now listening to the rumble with my family past midnight.

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Helpful?
Thank Vic P
Management response:

Good afternoon Vic P, Thank you for providing your feedback regarding your recent stay. I am sorry to hear that it was not a satisfactory one. I apologize for the noise you heard from the event that we held in our ballroom. We are working hard to make sure we avoid issues like this in the future. Thank you and...

Overland, Missouri, United States
Reviewed 4 weeks ago

Stayed there the night before a show and enjoyed it immensely. Clean rooms. A bit small, but very modern and updated. The bathroom had only a shower but that worked for us. If you want to mini fridge be sure to request it otherwise it may not be there (our's wasn't but we didn't need it). The hallway noise comes...

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Helpful?
Thank Jennifer C
Management response:

Thank you for your review! We look forward to welcome you again soon! Director of Operations

Edmond, Oklahoma
Reviewed 18 January 2017

We had two rooms, both were very clean and spacious. The hotel looked modern and new. Something that you would see in downtown in a big city. We loved the town of Naperville, it was a great place to visit. We would stay there again.

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Helpful?
Thank Sharon F
Detroit
Reviewed 15 January 2017

The hotel room sizes were nice. The décor was contemporary and the furniture was transitional. The room desk had a roll out table that was very convenient. The rug design was very artistic. The hotel has good meeting space for conferences. The location is also good being a short drive from shopping and restaurants. Housekeeping was thorough and staff was...

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Helpful?
Thank JollyTravelerDetroit
Management response:

Thank you for your response! We look forward to seeing you again soon!

Reviewed 7 January 2017 via mobile

My son had his wedding reception here. We decided we would stay there for the two nights the second night was to be a complimentary night. From the.moment we arrived the service was terrible. We were overcharged and after speaking with a manager was told it was corrected. The day of the wedding we found it was not. To top...

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Helpful?
Thank Susie H
Management response:

Dear Susie H, Thank you for writing a review regarding your stay. I am glad that we were able to talk over the phone to solve this issue. Please accept our sincere apologies for any inconveniences you may have suffered. We appreciate your feedback and it will be shared with the leadership team to improve our service. We hope that...

Basking Ridge, New Jersey
Reviewed 28 December 2016 via mobile

It may be the hotel you want to stay in if you travel to Chicago on business and the company you are going there to meet with is located right there in one of the local office parks. I was there with my son's travel hockey team and it wasn't as easy as I had thought it would be. There...

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Helpful?
Thank Alexander K
Management response:

Dear Alexander K, Thank you for taking the time to share your recent experience at the Chicago Marriott Naperville with us. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. I...

Middletown, Delaware
Reviewed 13 December 2016 via mobile

We came on a girls weekend getaway for the Christmas market in naperville settlement. We got a good surprise with the snow that was coming in but for a Christmas market it was perfect. The hotel provided a free shuttle so we didn't have to worry about the snow or drinking gluehwein :) Hotel was very nice. We had some...

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2Thank Mausi69
Saint Charles, Illinois
Reviewed 7 December 2016

The hotel is very modern and stylish. Our wedding guests loved the whole experience. We could sleep for days in the beds they are very comfortable. The bartenders, in particular Tally, are great! And I can not say enough positive things about Victoria and the whole staff that helped with our wedding!! The hotel is very conveniently located near the...

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Helpful?
1Thank AshCetti16
MaryAnn P, Guest Relations Manager at Chicago Marriott Naperville, responded to this review

Thank you for sharing your comments regarding your stay. We will share you wonderful comments with our team. We appreciate you choosing our hotel to share your wedding memories with. We wish you all the best in your marriage and we hope you will visit us again soon!

Los Angeles, California
Reviewed 13 November 2016 via mobile

1 night stay for local business. Location within walking distance to a variety of restauarants is great. Staff is nice and accommodating, upgraded to a nice corner room on check-in though room # was not identified in hallway signs and had to walk around a bit to find the room. Lounge is small (2 standard rooms with the center wall...

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Helpful?
1Thank davidandrose1
Management response:

Dear guest, Thank you for your review. We are glad to hear that you were upgraded to a corner room and that the staff was accommodating. We also thank you for the feedback regarding our concierge lounge. We look forward to seeing you again at the Chicago Marriott Naperville! Sincerely, Micaela Haas

Philadelphia, Pennsylvania
Reviewed 7 November 2016

I stayed here this past weekend and the hotel was at full capacity - but the staff were handling things fabulously! The hotel is very up to date - beautiful rooms and lobby. I had ordered room service and the food was well within the 30 minute quote and was delicious. I was surprised that it was so timely as...

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Helpful?
1Thank travelgirlkw01
Management response:

Dear Guest, Thank you for your review. We are glad that you enjoyed your stay and that the staff was able to handle all of your requests. We look forward to seeing you again soon! Happy Holidays! Micaela Haas

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 North Naper Boulevard, Naperville, IL 60563 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: €123 - €232 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Family Hotel in Naperville
#5 Romantic Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the mini fridge before check in”
 of 5 bubbles JenniferC811, 23 Jan 2017 | Read review
“Corner room”
 of 5 bubbles shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
 of 5 bubbles 212philr, 24 Oct 2016 | Read review
“Request a room that faces any direction other than the highway”
 of 5 bubbles GoesByTrain, 4 Oct 2016 | Read review
“Room service was excellent”
 of 5 bubbles AliceK976, 28 Sep 2016 | Read review
5 of 5