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Chicago Marriott Naperville

Booking.comUS$167*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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Chicago Marriott Naperville
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397 Reviews from our TripAdvisor Community

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Showing 390: English reviews
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Lexington, United States
Reviewed 1 week ago via mobile

We stayed here during a basketball tournament. They were tested and passed right out of the gate when my reservation had a problem with it. Joseph at the front desk still found a way to accommodate. The king suite was nice with the rooms separated by the bath. The sleeper sofa was not comfortable though, but are any? The king...

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Helpful?
Thank Louis H
Arlington, Virginia
Reviewed 1 week ago

The hotel is just "ok". The service is just not typical of a Marriott. I prefer full-service hotels and unfortunately it is the only one in that area. The last time I stayed, someone dropped a can of soda in the concerige lounge by the food/drink area. The hotel employee tried to wipe it up the best she could. She...

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Helpful?
1Thank Cavi
Management response:

Dear Cavi, Thank you for writing a review on Tripadvisor. We are very sorry to hear about the incident in the concierge lounge. We have taken the necessary measures to avoid this from happening in the future. We will re-train our staff on cleanliness standards in the concierge lounge. We have followed up with you via email as well. Thank...

Reviewed 3 weeks ago

The hotel is very nice and was convenient to the location we were visiting. The staff was very friendly and helpful. Our problem is that the room, which is supposed to accommodate two people, does not do that. It is not possible for two people to share that bathroom. If one person is in the bathroom, the door must be...

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Helpful?
Thank Vicki LeBlanc P
Reviewed 3 weeks ago via mobile

I have been here 2x in the last 2 years and normally I stay up for a week each trip. Theyve got the best staff and is willing to help all the time! The only area where I think they could improve is breakfast where they need variety of food. Thanks Marriott for outstanding service!

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Helpful?
Thank May Therese B
Reviewed 13 March 2017

The service of this hotel is awful, especially management. I did not have a good first impression…the receptionist did not smile to greet me at check in and seemed more interested in talking to her friends at the front desk. I got my room, and went to the concierge lounge for dinner. The chicken parmesan was terrible, but I wasn’t...

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Helpful?
1Thank David K
Management response:

Good day David K, Thank you for providing your feedback in regards to your recent stay. We appreciate you taking the time to write the review. After reviewing your comments, I would like to apologize for the inconveniences we caused you. I am sorry that our phones were down and that you were not able to reach room service. I...

Las Vegas, Nevada
Reviewed 7 March 2017

I've been traveling to Naperville quite a bit for Business, so this hotel has been my home away from home for the past 6 months or so. The front desk staff is friendly and helpful. There is a lobby bar that offers food which is really good for team gatherings or to watch a sporting event. The fitness center is...

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Helpful?
Thank Cy M
Reviewed 29 January 2017 via mobile

Don't stay here on a Saturday night if you want to sleep. There is a disco downstairs and it makes a ridiculous noise. I called the front desk multiple times and it did not end. Now listening to the rumble with my family past midnight.

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Helpful?
1Thank Vic P
Management response:

Good afternoon Vic P, Thank you for providing your feedback regarding your recent stay. I am sorry to hear that it was not a satisfactory one. I apologize for the noise you heard from the event that we held in our ballroom. We are working hard to make sure we avoid issues like this in the future. Thank you and...

Overland, Missouri, United States
Reviewed 23 January 2017

Stayed there the night before a show and enjoyed it immensely. Clean rooms. A bit small, but very modern and updated. The bathroom had only a shower but that worked for us. If you want to mini fridge be sure to request it otherwise it may not be there (our's wasn't but we didn't need it). The hallway noise comes...

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Helpful?
1Thank Jennifer C
Management response:

Thank you for your review! We look forward to welcome you again soon! Director of Operations

Edmond, Oklahoma
Reviewed 18 January 2017

We had two rooms, both were very clean and spacious. The hotel looked modern and new. Something that you would see in downtown in a big city. We loved the town of Naperville, it was a great place to visit. We would stay there again.

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Helpful?
1Thank Sharon F
Detroit
Reviewed 15 January 2017

The hotel room sizes were nice. The décor was contemporary and the furniture was transitional. The room desk had a roll out table that was very convenient. The rug design was very artistic. The hotel has good meeting space for conferences. The location is also good being a short drive from shopping and restaurants. Housekeeping was thorough and staff was...

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Helpful?
1Thank JollyTravelerDetroit
Management response:

Thank you for your response! We look forward to seeing you again soon!

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
We are very excited to announce big changes for our cornerstone hotel in Naperville, Illinois. In early March 2012 this hotel will re-open as the Marriott-Chicago/Naperville, the Premier hotel in the Western Suburbs. In addition with the re-flagging of our hotel, a 30-million dollar complete renovation will take place putting this hotel at the top of any meeting planners list. The Marriott Chicago/Naperville will boast over 26,000 square feet of flexible convention space and 426 uniquely appointed guest rooms. This hotel and staff will create a new expectation and definition of what hospitality and luxury should be for your guests. The Marriott-Chicago/Naperville is conveniently located just 25 miles West of Downtown Chicago. We are directly off of Reagan Memorial (I-88) exiting South on Naperville Boulevard. The hotel is quickly accessible from both O’Hare and Midway Airports, downtown Chicago, the northwest suburbs, and central Illinois via I-294, I-355, and I-55 makes us a popular choice of meeting planners and visitors alike. ... more   less 

Additional Information about Chicago Marriott Naperville

Address: 1801 N Naper Blvd, Naperville, IL 60563-1554 (Formerly Holiday Inn Select Chicago Naperville)
Region: United States > Illinois > Naperville
Price Range: €140 - €253 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Naperville 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Marriott Chicago/Naperville Hotel Naperville
Holiday Inn Naperville
Naperville Holiday Inn
Hotel Style:
#5 Romantic Hotel in Naperville
#5 Family Hotel in Naperville
#7 Business Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Chicago Marriott Naperville staff and other travellers.
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Questions? Get answers from Chicago Marriott Naperville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Most rooms have walk-in showers. (request bathtub if needed) and there are some extremely large rooms that would be great for families.”
Cavi, 22 Apr 2017 | Read review
“All the rooms are pretty much the same.”
CyM_12, 7 Mar 2017 | Read review
“Ask for the mini fridge before check in”
JenniferC811, 23 Jan 2017 | Read review
“Corner room”
shenas2014, 31 Oct 2016 | Read review
“ask for room away from elevators”
212philr, 24 Oct 2016 | Read review
5 of 5
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US$167* /night
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Prices are for 1 room, 2 adults
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