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Embassy Suites by Hilton Chicago-Naperville

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Traveller (55)
Room & Suite (14)
Dining (5)
Overview
  • Excellent64%
  • Very good20%
  • Average7%
  • Poor6%
  • Terrible3%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Embassy Suites by Hilton Chicago-Naperville
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton Chicago-Naperville
Special Offer: Double Points, Every Stay
Hotel deals
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Reviews (516)
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508 results
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327
100
36
29
16
Show reviews that mention
All reviewsevening receptionmade to order breakfastchef robertroom suitevending machineomeletliving areafamily reunionexcellent breakfastwalking distancewould highly recommend this hotelexcellent staycomplimentary breakfastvery nice hotelbusiness tripaccommodationsroomy
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1 - 5 of 508 reviews
Reviewed 5 days ago

I recently attended a family reunion at this location. While its nicely appointed for the tier of hotel, the overall timeliness and quality of housekeeping left something to be desired. Our entire group (about 40-60 total) had issues with getting their rooms cleaned daily. In...More

Review collected in partnership with Embassy Suites Hotels
Thank Orion B
Response from Janice A, Director of Sales at Embassy Suites by Hilton Chicago-NapervilleResponded 4 days ago

Dear Orion, Thank you for your feedback. We appreciate your candor and we’re disappointed that our housekeeping team did not provide the high quality of service that our guests have come to expect. Rest assured that your comments will be shared with our team to...More

Hotel's Favourite
Reviewed 24 May 2018 via mobile

This is a great Embassy Suites. My room was large and split into a sitting area with a small kitchenette and then the bedroom. Two TVs and a large bathroom. Shower was a walk-in with great water pressure. Everything was spot on great including the...More

1  Thank Jon M
Reviewed 1 week ago

We have stayed at this location for the past several years and probably will continue due to the wonderful staff. The omlette chef is the best! We love the breakfast buffet choices and the evening reception.

Review collected in partnership with Embassy Suites Hotels
Thank Prncss21
Response from Janice A, Director of Sales at Embassy Suites by Hilton Chicago-NapervilleResponded 1 week ago

We’re glad you enjoyed your stay, Prncss21! We look forward to another opportunity to serve you & your family. Thanks for choosing Embassy Suites Naperville as your hotel of choice!

Reviewed 2 weeks ago via mobile

Chef Robert made my daughter's day when he took the time to bring her a special treat during breakfast on her 14th birthday. It was very busy, so we really appreciated him taking the time to do that, sing happy birthday, and snap some photos....More

Thank TALarson
Response from Janice A, Director of Sales at Embassy Suites by Hilton Chicago-NapervilleResponded 2 weeks ago

Thanks, TALarson! We are thrilled that Chef Robert took the time to celebrate your daughter on her birthday! He is a gem and is genuinely hospitable to our guests and team. Juan, Luis, and Anna are great as well! We’re equally grateful for their hospitality....More

Reviewed 2 weeks ago

This Embassy Suites is relatively new, but could still use some deep cleaning in rooms. Our room did not get cleaning service the first day of our stay and we needed to call the desk for towels for day two. Evening reception left a lot...More

Review collected in partnership with Embassy Suites Hotels
Thank grieck2018
Response from Janice A, Director of Sales at Embassy Suites by Hilton Chicago-NapervilleResponded 2 weeks ago

We appreciate your review, grieck2018. Feedback like yours allows us to understand our guests’ needs and improve our service overall. Rest assured your comments will be shared with our team. We hope to have another opportunity to serve you & your family in the future!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Shuttle Bus Service
Room Service
Free Parking
Breakfast included
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Banquet Room
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Heated pool
Indoor pool
Details
Price range
US$141 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$141 - US$266 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (55)
Room & Suite (14)
Dining (5)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Questions & Answers
Ask a question
bab1cb
18 May 2018|
Answer
Response from Christine K | Reviewed this property |
Uber or Lyft are good options
3
Votes
sunshinecaligirl
5 May 2017|
AnswerShow all 3 answers
Response from ANDREA9688 |
Everything is fairly close, I would say 20 minutes away.
1
Vote
Room Tips
"Try to avoid rooms on the 7th floor."
Read review
"Ask for 7th floor -- beautiful sunset if facing parking lot, sunset if toward shopping area."
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"All of the rooms are good. I like rooms away from elevators so there's not a lot of traffic walking by."
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"If you are African American you may want to consider someplace else."
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