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The Director of Market Sales Mark Lucarelli lost our entire reservation for 50 Lacrosse players. Hid from us for and hour and 1/2 until we demanded he come out and talk with us and not hide behind his desk crew. Said we had to go...More
It's always nice when the staff welcomes you by name, even when you have never been there before. They were all very friendly, made sure all of my requests were met, had a wonderful breakfast, pool, and a very comfortable and clean room. Oh, and...More
Nice lobby, friendly front desk, and comfy beds were the highlights of this hotel. The clogged AC drain which soaked the hotel carpet shows me that their maintenance detail is far short of acceptable.
The hotel is fine for a night or two if you...More
Thank Gene S
Response from NapervilleFFS_GM, General Manager at Fairfield Inn & Suites Chicago Naperville/AuroraResponded 22 June 2018
We recognize your time is valuable and appreciate the feedback you have provided to us.
Maintaining a fresh atmosphere within our guest rooms and common areas is always a key priority. On behalf of the entire team at Fairfield Inn & Suites Chicago Naperville/Aurora, I...More
Check in was easy. Room was clean, had good climate control, comfy beds, functional TV and microwave and coffee maker. Shower was high efficiency spray, but otherwise OK. Interstate noise was omnipresent but muted. Free hotel breakfast had hot items and cereals, fruits, and yogurt....More
Stayed at this Naperville location. enjoyed the stay room was clean and staff was on point,
Front desk staff was super friendly and worked with me on a few request
Highly recommend it.
Also enjoyed my breakfast! Thanks
Response from TMIHospitality | Property representative |
The closest Amtrak station would be Joliet, about 40 minutes away. However, we are only 2 miles from the closest Metra train stop, which you could take into the city (Chicago), or connect from the Amtrak... More
The closest Amtrak station would be Joliet, about 40 minutes away. However, we are only 2 miles from the closest Metra train stop, which you could take into the city (Chicago), or connect from the Amtrak station in Chicago (Union Station) and take the Metra to Naperville. Hope this helps!