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Extended Stay America - Chicago - Naperville - East

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Traveller (12)
Room & Suite (11)
Dining (1)
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Overview
  • Excellent42%
  • Very good12%
  • Average13%
  • Poor12%
  • Terrible21%
Travellers talk about
“king deluxe”(2 reviews)
“general manager”(2 reviews)
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Pets Allowed
Wheelchair Access
Laundry Service
2 Star Hotel
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Additional information
Offers from Extended Stay America - Chicago - Naperville - East
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Offers from Extended Stay America - Chicago - Naperville - East
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Rooms
8 Jul9 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (125)
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1 - 5 of 125 reviews
Reviewed 8 May 2018

We booked this hotel for graduation weekend and for the ONLY reason that my husband is disabled and most of these places have recliners in the rooms. When I called to make the reservation (I couldn't do it online, which should have been my first...More

Thank JoannaS51
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded 9 May 2018

Joanna, we're so sorry you experienced so many difficulties during your stay. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. What you experienced is not acceptable, and we are taking immediate action to identify why we failed...More

Hotel's Favourite
Reviewed 16 January 2018 via mobile

Love coming to this hotel. This is the first hotel I search when I come back to Chicago which is at least 8-10 times. Affordable and has everything I need in a room. Comfy beds and the most amazing staff! Bradley and Jayla are the...More

Thank Andrew S
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded 18 January 2018

Andrew, thanks for being a loyal guest and reviewing your experience at Extended Stay America while here for Christmas celebrations. We are thrilled to read you had a comfortable stay with us and found our service along with all of our facilities up to your...More

Reviewed 3 April 2018 via mobile

Horrible management Horrible Breakfast Horrible Staff Horrible Management Will not be returning to this establishment Been staying for a while and horrible management is tbe only consistent thing- here!!!More

1  Thank Saima B
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded 4 April 2018

Saima, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in...More

Reviewed 9 February 2018

Good location with convenient access to highway, dining and shopping. Unlike most highway-side hotels, this one felt like staying in a good neighborhood without much noise. Breakfast was OK, though I have had better breakfast experience at 2.5 star hotels. Nice and friendly staff.More

Thank Mehrad S
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded 10 February 2018

Thanks for choosing Extended Stay America for your stay. We are glad to know our location was ideal for your needs and that you had a comfortable time while here. It was a pleasure to have you as our guest, and we hope to be...More

Reviewed 12 January 2018

Long term business stay. No major issues. Staff is always attentive and tries their best to help out. Good location to get on expressway. Great restaurants right down the road, Lifetime Fitness and LA Fitness both in area.More

Review collected in partnership with Extended Stay
Thank Rod M
Response from 00esa, Manager at Extended Stay America - Chicago - Naperville - EastResponded 13 January 2018

Rod, thank you for sharing your thoughts about our accommodations. We are happy to read you had an overall good stay with us and liked our prompt service along with our proximity to many activities in the area. We appreciate your business and hope you...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$75 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$75 - US$94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms
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Traveller (12)
Room & Suite (11)
Dining (1)
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Room Tips
"I'd call the hotel to ask specifically about the room"
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"Choose a room at another hotel."
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"Rooms on the south side of the building are quieter than north side which faces the freeway [I-88]."
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"Avoid rooms facing the interstate"
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