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Hotel Arista at CityGate Centre

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Hotel Arista at CityGate Centre
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380 Reviews from our TripAdvisor Community

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Showing 377: English reviews
Saint Charles, Illinois
Reviewed 1 week ago via mobile

We spent Thanksgiving eve at the Arista and were not disappointed! Dinner at Tap In was delicious. Their turkey burger is the best I've had in the western suburbs. Our room was very comfortable with every amenity we needed. Huge towels, comfy robes, TV in the bathroom mirror is cool. Enjoyed an excellent massage by Cheryl @ the spa. Ended...

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Helpful?
1Thank Valerie P
Hook, United Kingdom
Reviewed 1 week ago

I spent two nights at the Arista in early October – my second visit to the hotel. Much the same as last time – a nice, well put together business hotel, very comfortable room. I had room service one evening and was away the next but the food delivered to my room was okay – nothing special. I also had...

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1Thank Battyw
Washington DC, District of Columbia
Reviewed 1 week ago

I stayed at Hotel Arista as an out of town guest for a Naperville wedding and this hotel provided the most caring, high quality stay I've had in a hotel. Every single employee, from the man who took my bags upon arrival, to the front desk, the restaurant, even the woman who brought me tea in the morning, was respectful,...

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1Thank mjpeebs
Reviewed 2 weeks ago

Had our wedding in Naperville and the wedding party and guests stayed at Hotel Arista. The weekend would not have been as amazing as it was without the help and accommodation of all the staff and management at the Hotel. In particular, the front door staff were INCREDIBLY helpful in going above and beyond to help us unload and reload...

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Helpful?
Thank Nike K
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Nike K Congratulations on your wedding! We are so glad to hear that you and your guests enjoyed your recent stay. Thank you for providing feedback and for giving me the opportunity to wish Ali, Xavier, and the entire Front Office team on a job well done. Please feel free to contact us if you are looking for a...

São Paulo
Reviewed 2 weeks ago via mobile

I have much enjoyed my stay at Arista. People are really nice. Xavier was always ready to help. If you like running or biking, the Illinois Prairie Path is just beside and a wonderful place. I will certainly come back!

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Helpful?
Thank rmcesar
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear rmcesar Thank you for posting a review regarding your recent stay. I am thrilled to hear that you were able to experience the trails nearby the hotel. We recently have put in the rental bikes to encourage more guests to use them. We are excited you are interested in joining us again and look forward to seeing you.

Chicago, Illinois
Reviewed 3 weeks ago

My wife and I have stayed at Hotel Arista on several occasions, but this has been the best stay by far. I booked our stay rather last minute and was unable to get a room with a king bed, so I booked one with two queens. My wife and I were celebrating our 21st anniversary. Upon arrival, we were offered...

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Helpful?
Thank BarbP36
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear BarbP36 I am thrilled to hear that you enjoyed your recent stay with us here at Hotel Arista. Thank you for giving me the opportunity to award my team a job well done. We hope you will decide to stay with us again when your travels bring you to the Naperville area.

Reviewed 3 weeks ago

Friday when we arrived the staff was awesome!! Let me check-in early, made sure our room was good. So attentive and informative. On Saturday it was a different story. Bar tender was so rude and so was tall skinny man at front desk. I was in shock it was horrible.

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1Thank angie k
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Angie K Thank you for giving us feedback regarding your recent stay with us. I understand that our team tried to reach out to discuss your experience. Please feel free to contact us if you would like to discuss further and we hope you will decide to stay with us if you are in the Naperville area again.

Chicago
Reviewed 4 weeks ago

Please let me preface this by saying I have worked for hotels my entire professional career and travel a minimum of once weekly. This has to have been the single worst hotel experience I've ever had. It started out poorly with our check-in experience. When we approached the front desk, the Front Desk Manager Xavier was talking in a condescending...

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3Thank sampat1
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear Sampat1 It was a pleasure speaking with you regarding your recent experience and on behalf of the entire Arista team, please accept our apology again. I appreciate you bringing your experience to our attention since we are using this missed opportunity to ensure that these things do not happen again in the future. We look forward to welcoming you...

New York City, New York
Reviewed 4 weeks ago

A nice & cozy hotel in Naperville, IL. The check-in was quick and without incident. The staff was courteous & professional. I also called ahead for an airport taxi service & they made the reservation without issues. The room was neat & the bathroom clean. The wifi was fine as well. Nice Hotel !

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Helpful?
Thank Asad I
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear AsadI Thank you for the review regarding your recent stay with us here at Hotel Arista. I am so glad to hear that my staff was courteous and professional. Thank you for giving me the opportunity to congratulate them on a job well done. We hope that you will decide to stay with us upon your next visit to...

Indianapolis
Reviewed 28 October 2016 via mobile

Came here for one night - dropped wife off after dinner at front - tried to find parking and there were none. Signs in only parking lot in front of hotel say "No overnight parking" with no directions for hotel guests - such as "hotel guests park in rear parking garage". So I pulled back in front of hotel where...

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2Thank SkyHawkIndy
PierreLouis_GM, General Manager at Hotel Arista at CityGate Centre, responded to this review

Dear SkyHawkIndy, I sincerely apologize that your stay did not meet up to expectations and I can assure you we are taking this matter very seriously. I would like the opportunity to discuss this further, if you could please contact me via email, pgiacotto@hotelarista.com, or phone, 6305797801, upon your convenience. I look forward to hopefully speaking with you soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Arista, affiliated with Preferred Hotels & Resorts, is the Illinois’ first LEED-certified hotel and serves as the focal point of CityGate Centre, a one-million-square-foot, mixed-use lifestyle center. The hotel features 144 rooms, 10,000 square feet of meeting space, a state of the art fitness center and two signature restaurants including SugarToad and CityGate Grille. ... more   less 

Additional Information about Hotel Arista at CityGate Centre

Address: 2139 City Gate Ln, Naperville, IL 60563-3081
Region: United States > Illinois > Naperville
Price Range: €152 - €234 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Arista at CityGate Centre 4.5*
Number of rooms: 144
Reservation Options:
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Hotel Style:
#1 Business Hotel in Naperville
#1 Family Hotel in Naperville
#1 Romantic Hotel in Naperville
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Arista at CityGate Centre staff and other travellers.
3 questions
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Indianapolis, United States
over a year ago
Scotch Plains, New Jersey

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Questions? Get answers from Hotel Arista at CityGate Centre staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suite is large with great views and high ceilings”
 of 5 bubbles BarbP36, 15 Nov 2016 | Read review
“Everyone in our party were very happy with their rooms.”
 of 5 bubbles pwcreations, 12 Sep 2016 | Read review
“Our room on the 12th floor was great!”
 of 5 bubbles grimesmag, 18 Aug 2016 | Read review
“11th floor has amazing views”
 of 5 bubbles tsimeone01, 25 Jul 2016 | Read review
“Any room in the hotel is Top Notch~”
 of 5 bubbles knavarr, 20 Jul 2016 | Read review
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