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La Quinta Inn Chicago Matteson

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La Quinta Inn Chicago Matteson
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159 Reviews from our TripAdvisor Community

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Showing 156: English reviews
Reviewed 12 January 2017

Never again will I bring myself into an environment where the manager thinks it's OKAY to be prejudice. The beds were uncomfortable. The rooms were filthy. In addition, the towels had a horrible smell. The manager has NO business being in a hospitality business with her attitude. I've been within the customer service field for over 10 years and NEVER...

Thank Mys Q
Phoenix, Arizona
Reviewed 3 December 2016

I had a roughly $75/night rate from Hotels.com, which was one step above the best deal on booking through TripAdvisor. The best offer on TA was for a no-flag hotel with lower ratings. My expectations were moderate, as I picked the site for location, convenience and price. However, there are some aggravations that lower my rating. First, the room was...

Thank Eric T
Meridian, Mississippi
Reviewed 26 November 2016

Wallpaper peeling of walls and the carpet was nasty. Food crumbs and dead insects were found around the edges of the carpeting. The toilet ran constantly so we had to keep the bathroom door closed to block out the noise. I lifted the toilet tank lid to inspect the noise...mistake. There was what appeared to be black mold and tiny...

Review collected in partnership with La Quinta
Thank Devin_K_27
Cincinnati, Ohio
Reviewed 17 October 2016

It's not a luxury hotel, but it's very nice and clean. It's a good deal for the money. The room was a decent size. We could have used a couple more towels, but it was OK. The lobby/breakfast area was pleasant. The staff was professional and friendly. Breakfast was decent. I'd happily stay here again because it's a bargain and...

1Thank Terry B
Elon, North Carolina
Reviewed 9 September 2016

I have been staying at this property for many years. It's a convenient place to stay while I am visiting the area. I'm also a member of the LaQuinta Rewards program. It's an older property, but has always been clean, reasonably maintained, with a friendly staff...all I needed for quick trips. Did I mention that the rates were very affordable?...

Thank Richard P
LQ Customer Car... T, Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review of our hotel. You have noted some deficiencies during your stay and I will make sure that these items are looked after. I would like to thank you for staying with us and hope you will give us another opportunity to be of service. Please do not hesitate to contact me personally should you will...

Ellendale, Minnesota
Reviewed 15 August 2016 via mobile

Nice area, with shopping and eating establishments near by. Right off the freeway and really close to the Hollywood Casino Amphitheater. Breakfast wasn't great but it was free. Free WIFI. Rooms were nice, but musty smelling. Staff was very friendly and helpful.

Thank tsetravel
Reviewed 3 August 2016

This hotel is not worth the money. The carpets are filthy and the hotel has a stale smell. Back door does not work. Plumbing is adequate. I would definitely not recommend this hotel. The quality has really gone down.

Review collected in partnership with La Quinta
Thank kimberlyk288
Bernadette W, General Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review. I sincerely apologize about the condition you found our hotel in. Please rest assured that I will review your comments with my team to improve our property. Please reach out to me at lq1017gm@lqreviews.com if you need any assistance.

Chicago, United States
Reviewed 30 July 2016

Service is first rate. Google Maps need to update the directions to get to this place. The rooms are good for the price. I came through and stayed during a time when there was a weeks worth of storms and rains so I shouldn't be too surprised that the carpets were dirty and grimy from mud. I mentioned this circumstance...

Review collected in partnership with La Quinta
Thank Altoine B
Hudsonville, Michigan
Reviewed 26 July 2016

Here is the list: 1) Given key to wrong room and walked in on people changing clothes 2) Multiple rooms were incorrect. Couples were given rooms with double beds, while 3-4 people were given rooms with King bed. 3) Carpet was filthy and wet. 4) Room smelled like smoke. 5) When we arrived multiple police were in the lobby 6)...

Thank tommiedema
Bernadette W, General Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review. It was a pleasure to speak with you directly regarding your concerns. Once again, I do sincerely apologize about the poor experience that you and your guests had while at our hotel. Rest assured I have already spoken with my team regarding the billing and conditional items we discussed.

Marion, Illinois
Reviewed 24 July 2016 via mobile

My family and I stayed here on our way to visit Chicago. Usually La Quinta is a really nice place to stay and we choose this on because of location off of I 57. Plus it was late and we was tired. The front desk lady was very nice . When we got off the elevator there was a funky...

Thank BW2510
Bernadette W, General Manager at La Quinta Inn Chicago Matteson, responded to this review

Thank you for your review. I do apologize about the odor that you experienced during your stay. We do walk our halls and are proactive with responses to guest complaints regarding disturbances. Thank you again for staying with us.

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry

Additional Information about La Quinta Inn Chicago Matteson

Address: 5210 West Southwick Drive, Matteson, IL 60443
Region: United States > Illinois > Matteson
Price Range: €61 - €75 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn Chicago Matteson 2.5*
Number of rooms: 108
Reservation Options:
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Also Known As:
La Quinta Inn Chicago Matteson Hotel Matteson
Baymont Inn Matteson
Matteson Baymont Inn
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Questions & Answers

Here's what travellers have asked, with answers from La Quinta Inn Chicago Matteson staff and other travellers.
2 questions
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Questions? Get answers from La Quinta Inn Chicago Matteson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The hotel is perpendicular to I-57. There is traffic noise, but I ask for a higher-number room to be as far from the expressway as possible.”
 of 5 bubbles 781eric, 3 Dec 2016 | Read review
“Ask for a room on the opposite side from the interstate to insure a quieter room.”
 of 5 bubbles bodisartha, 30 Oct 2015 | Read review
“Rooms were Horrible”
 of 5 bubbles 796angelaj, 5 Aug 2015 | Read review
“Stay away from rooms near the elevators or stairs to avoid smoke smells.”
 of 5 bubbles Global-Explorer-214, 30 Jul 2015 | Read review
“Hampton Inn”
 of 5 bubbles scottrA3361XW, 26 Jul 2015 | Read review
5 of 5