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Quality Inn & Suites

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Quality Inn & Suites
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50 Reviews from our TripAdvisor Community

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Showing 50: English reviews
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Evansville, Indiana
Reviewed 30 December 2016

Drove to West Chicago for a business trip, I liked the idea of having an in-room whirlpool. The staff was friendly at the desk, the room was adequate. The whirlpool was greasy - not sure what was in that thing before I put the water in, but whatever it was, it was floating on top like oil. I'm guessing someone...

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Helpful?
Thank MErwinCoaching
Missouri
Reviewed 23 December 2016 via mobile

My experience at this hotel was a good one. The only "bad" things I have to say about the hotel is that it was hard to find. My GPS kept taking me around in circles but when I finally decided to call the front desk, the employee was friendly and able to guide me in. I also was unable to...

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Helpful?
Thank eastcoastdyme
New Castle, Pennsylvania
Reviewed 17 December 2016 via mobile

Old facility and lackadaisical workers. Stayed while attending family event Dec 3 & 4 2016. First impression was bad! We pulled up and the place was completely dark. I ask front desk clerk why so dark and she said we haven't set the timers back on our lights so they are 2 hours behind. So its dark at 530PM and...

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Helpful?
Thank SweetsnChoc
Atlanta, Georgia
Reviewed 2 December 2016

I was in Chicago for a class reunion and stayed at this hotel for the convenience. The hallway smelled of "weed", suspicious people coming in and out of the hotel and the TV was not working properly. I will stay somewhere else next time!

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Helpful?
Thank foreverwanda
Reviewed 13 September 2016

Room was decent and reasonably clean. Staff was accommodating and friendly but it seemed upper management was never around to address their serious issues. I was there for over two weeks for work. There were some big issues and safety concerns. Laundry facilities were "out of order" and I was told they haven't worked in almost a year! Machines were...

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Helpful?
Thank Hope W
Arvada, Colorado
Reviewed 8 September 2016

Stayed here two years ago and it was very nice. Went back this year thinking it would be the same. Disappointing, the rooms were already needing Freshening up, carpets werent clean, found a scarf hanging in the bathroom from previuos guests, mirror was missing from back of the door. Light in bathroom didnt work right, not very bright, no where...

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Helpful?
Thank Tazcatlover
milwaukee
Reviewed 17 August 2016

This Hotel is really really nice, the 3rd and 4th floors have been remodeled and they're working on the other two, the lobby is also finished, the rooms are very clean and the furniture is new. Beds and bedding very clean. Great staff very helpful and breakfast was also very good. Don't know why people gave it bad reviews, maybe...

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Thank elesbe
Kansas City, United States
Reviewed 5 August 2016 via mobile

Upon Entering The Property: The Customer Service Agent Racially Profiled The Guest: Showing Disparity between White and Black Patrons: Demonstrating Partiality between White and Black Patrons: More Sociable with Black Patrons and Provided more Service and Information to Black Patrons: Less Service and Information Provided to White Patrons: Property is under Rennovation: Boxes displayed in Front Lobby Area: Entry way...

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Thank Ernest J
Reviewed 24 July 2016 via mobile

Great hotel to stay at. Definitely Not as bad as people have advertised in previous reviews. As long and the beds and amenities are clean and comfy (which they were) I have no problem it. Stayed in room 305. No damage to anything. Very comfy and the air conditioning was great!

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1Thank Tiffany Reynold... R
Orlando, Florida
Reviewed 6 July 2016

The Quality Inn and Suites in Matteson, Illinois is currently undergoing some remodeling and once completed, this should become a solid 2.5 star Choice Hotels property. The rooms were clean, containing a microwave and mini fridge and some upgrades to bathroom had been completed. The area had several restaurants, including an Olive Garden within walking distance. The breakfast consisted of...

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Helpful?
Thank kuffup
Zury C, Manager at Quality Inn & Suites, responded to this review

Thank you for taking the time to review our property. I can assure you that we are the best choice in town. We are almost done with the complete renovation and are excited. as we have a very modern new hotel. Thank you for being a valued guest. We hope to see you again soon.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Free wireless high-speed Internet access Free coffee Free parking on premises Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Inn & Suites the perfect way to start your day. Enjoy our free hot breakfast. All guest rooms offer a 32-inch flat-screen television, clock radio, coffee maker, desk, hair dryer, pillow-top mattress, iron and ironing board. ... more   less 

Additional Information about Quality Inn & Suites

Address: 21050 Matteson Ave, 5200 Lincoln Highway, Matteson, IL 60443-2103
Region: United States > Illinois > Matteson
Price Range: €50 - €88 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 101
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Questions & Answers

Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a room with a whirlpool tub”
 of 5 bubbles MErwinCoaching, 30 Dec 2016 | Read review
“for now ask for 3rd or 4th floor”
 of 5 bubbles elesbe, 17 Aug 2016 | Read review
“Stay somewhere else for a clean room for about the same price if not cheaper. Disgusting”
 of 5 bubbles JenniferH853, 12 May 2016 | Read review
“4th floor room is my choice”
 of 5 bubbles richoneme, 28 Apr 2016 | Read review
“Do not stay here!! sketchy neighborhood, horrible staffing, nasty hotel!”
 of 5 bubbles 724sanjayp, 9 Jun 2015 | Read review
5 of 5