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Country Inn & Suites By Carlson, Matteson

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Country Inn & Suites By Carlson, Matteson
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340 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Matteson
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Showing 340: English reviews
Woodbridge, Virginia
Reviewed 18 August 2016

We stayed in two King Suites for a family reunion. The accommodations were decent and the rate was ok. The sofa bed was just ok, but the room was clean. Housekeeping was about average and our 2nd morning there I preferred to eat out for breakfast due to the slim pickings provided. Wouldn't advise the pool as it just didn't...

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Helpful?
Thank Hvncynt3
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed (PERSONALIZE TO THE GUEST). We look forward to your next stay.

Pleasantville, Iowa
Reviewed 15 August 2016 via mobile

Didn't have a good experience starting with manager Andy Sarma. I had tried to contact him about our group booking several weeks ahead via phone and email and he never returned any calls or emails. When our group arrived he was "unavailable" to talk to. Several of the rooms had air conditioning that was intermittent or didn't work. Bathrooms were...

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1Thank AJ1220
MgtTeam, Corporate Office at Country Inn & Suites By Carlson, Matteson, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Worcester, Massachusetts
Reviewed 15 August 2016

Upon entering the hotel it appears ok but once you start looking at the details and moving into the facility past the front desk you'll notice that it is very dirty. The carpets are so stained that it's disgusting. This starts with the foyer, hallways, and rooms! The elevator floor was drenched with water because of the nearby pool which...

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Helpful?
Thank seadgle
MgtTeam, Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.

Champaign, United States
Reviewed 13 August 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Kevin A
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

Denver, CO
Reviewed 9 August 2016

I travel to the area frequently & thought I had found a new place to stay. The room was good, but the other guests were very inconsiderate. For two nights in a row there were events that kept us awake. The staff wasn't able control them in a reasonable amount of time. Two lost nights of sleep over a two...

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Helpful?
1Thank John K
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

We are sorry to hear of your unsatisfactory experience during your stay. It is unfortunate when situations like this arise. We take every action and precaution to make sure that all guests are affected as little as possible. We hope you will consider us again when you are in the area.

Davison, Michigan
Reviewed 8 August 2016

While the staff was very nice at trying to fix the problems, the problems themselves were legion. Our first room smelled like a wet basement and, since we were told that the hotel was fully booked, they tried to fix the issue by giving us a fan. Unfortunately, that fan was very dusty and led to us being given a...

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Helpful?
Thank Raa'Shaun H
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Kansas City, United States
Reviewed 2 August 2016 via mobile

The Management and Staff was Very Professional and And Courteous! The Manager was hands on throughout our Check-In Process; He called to see if Our Stay was off to a good Start! Thank you Management and Staff of Country Inn for Your Trademark of Excellence: The Property is Well kept and Clean!

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Helpful?
Thank Ernest J
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed (PERSONALIZE TO THE GUEST). We look forward to your next stay.

Houston, Texas
Reviewed 26 July 2016

The room stunk of years of cigarette smoking even though it was supposed to be a non-smoking room. The TV was fuzzy. We couldn't wait to get out of there. Please remove your recommendation for this place!!!!!

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1Thank mselvasabudka
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future.

Saginaw, United States
Reviewed 25 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Candice C
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

Crystal Lake, Illinois
Reviewed 24 July 2016

We stayed here on July 22, 2016 while visiting Hollywood Casino Amphitheater for a concert. Check in was quick and easy with friendly and professional staff manning the front desk.The room was clean, nicely decorated, and equipped with the most heavenly beds and pillows.It is also a really quiet hotel and surroundings. This made for the best night sleep I...

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank monalisasmile3
MgtTeam, General Manager at Country Inn & Suites By Carlson, Matteson, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay so that we can exceed your expectations.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Country Inn & Suites By Carlson, Matteson

Address: 950 Lake Superior Drive, Matteson, IL 60443
Region: United States > Illinois > Matteson
Price Range: €75 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Matteson 2.5*
Number of rooms: 84
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Also Known As:
Country Inn And Suites By Carlson Matteson
Country Inn & Suites By Carlson Matteson Hotel Matteson
Country Inn Matteson
Matteson Country Inn
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Matteson staff and other travellers.
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Questions? Get answers from Country Inn & Suites By Carlson, Matteson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“don't matter what floor, just don't get a suite.”
 of 5 bubbles 614shirleyw, 18 Aug 2016 | Read review
“Rooms are dirty”
 of 5 bubbles seadgle, 15 Aug 2016 | Read review
“None if you want to sleep.”
 of 5 bubbles , 9 Aug 2016 | Read review
“Stayed on the 3rd floor”
 of 5 bubbles monalisasmile3, 24 Jul 2016 | Read review
“Check This Place Out!”
 of 5 bubbles Derrick59, 26 Apr 2016 | Read review
5 of 5