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Hampton Inn & Suites Chicago Southland-Matteson

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Hampton Inn & Suites Chicago Southland-Matteson
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376 Reviews from our TripAdvisor Community

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Showing 375: English reviews
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Brighton, MI, United States
Reviewed 1 week ago NEW

Have stayed here several times. Hotel is always very clean and up to date. Staff is very friendly. Rooms are very clean, comfortable, and quiet. Heat and AC worked very well and made it easy to keep room comfortable.

Review collected in partnership with Hampton
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Helpful?
Thank wardm2017
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Your complimentary review of our hotel is much appreciated! Hopefully, we'll have the opportunity to host you again soon here at the Hampton Inn & Suites Chicago Southland-Matteson.

Lake Zurich, Illinois
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

Stayed here for one night to attend a local dance competition with my daughter and I could not have been more pleased with the friendly & helpful service, beginning at the front desk, to the beautifully updated and clean surroundings. After a very long day it was great to come back to such an accommodating environment. The rooms have been...

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Helpful?
Thank LuxeMama
About Hotel's Favourite Review
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for choosing our hotel and we hope your daughter did well in the competition. We would all like to invite you back again to stay with us here at the Hampton Inn & Suites Chicago Southland-Matteson.

Nappanee, Indiana
Reviewed 2 weeks ago

Everything was nice. Fitness room was clean and had adequate amount of machines. Staff was very helpful. The fridge and microwave in the room was very handy. Close to 80 but traffic noise was minimal.

Review collected in partnership with Hampton
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Thank christinasE254ST
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for your good review. We are glad you enjoyed your stay and hope to see you again in the future.

Menomonee Falls, Wisconsin
Reviewed 2 weeks ago

Have stayed at many Hampton Inns but this was too much. First there were no luggage carts available. Apparently people just take them to their room and keep them there.? Who does that? After our first room was not what we wanted (kids running everywhere) they moved us to a room on a higher floor. Kids were running up and...

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Helpful?
Thank DaveMagic
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We appreciate you sharing your experience with us; it is through such candid feedback that we’re able to improve our product and services. We are in the process of evaluating opportunities for improvement and appreciate your input!

Reviewed 3 weeks ago via mobile

Stayed for my goddaughters 13th birthday party. Upon arrival we were notified that there was a policy change where no parties, celebrations, gatherings, or sleepovers are allowed. If under the impression there's a party you will be asked to leave. My party made it clear that we would be having a party for the kids when reservations were made which...

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Helpful?
Thank 1stFam
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are constantly monitoring the performance of our hotel. Thank you for taking the time to share your experience and for providing us with feedback about your recent stay. Once again, the time taken along with the effort made to share your observations with us is most appreciated and allows us to continually improve and are vitally important in helping...

Mattson, United States
Reviewed 3 weeks ago

My room was not clean and no one seemed to care! no one greeted me when i walked in and there was two employees talking to one another. i was not happy at all so i booked a room over at the County Inn and it was much better and so was the staff.

Review collected in partnership with Hampton
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Thank laneekaj
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for your honest feedback. We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of...

Lawrenceburg, United States
Reviewed 4 weeks ago

Our room was upgraded upon check in which was great. The room was clean and there were extra towels, washcloths. All of the bedding and the bath area were white which is always a plus. I don't find most beds comfortable, but slept well on the bed, not too sore. The staff were friendly and nice. The free breakfast had...

Review collected in partnership with Hampton
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Thank 940stefanieb
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are glad you and your family enjoyed staying here with us and we would like to thank you for your good review. Please return again the next time you are in our area.

MATTESON, United States
Reviewed 4 weeks ago

The hotel is next to a variety of stores and restaurants. You can go to many fast foods restaurants. I have stayed at this location in the past. The breakfast is good as well. Could add a few more items in the meat department, otherwise it is a very comfortable place to stay. Very cozy and relaxing for a couple.

Review collected in partnership with Hampton
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Thank jennifertL5278HT
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

We are glad you enjoyed a relaxing stay here with us and we would like to thank you for returning. Your good review is appreciated.

Reviewed 4 weeks ago

This franchise should write a book on how to do it right! I called for an early check in the day of my arrival. Fatima(hope I'm spelling her name correctly), at the front desk did some checking and was able to get me in early. Once checked in, I found most likely the cleanest hotel room I've seen in quite...

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Helpful?
Thank pooch53218
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

It is nice to know our staff helped make your business stay here at the Hampton Inn & Suites Chicago Southland-Matteson a good one. We will be sure to let them know. Thank you and please return again soon.

Reviewed 10 February 2017

Let me start by saying ALL of the staff were awesome, although I think the young men that do the cleaning of the rooms should be doing something else in the Hotel, guys that young barely want to clean their own rooms let alone clean up after someone else in a hotel. They were nice but not good at cleaning....

Review collected in partnership with Hampton
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Thank duanar2017
KanaHotelGroup, Manager at Hampton Inn & Suites Chicago Southland-Matteson, responded to this review

Thank you for taking the time to discuss the disappointment you experienced during your stay at our hotel . Your feedback is essential to our future success! Unwelcome problems can always arise, but our goal is to have them addressed promptly by staff members so our guests are not inconvenienced. We are in the process of evaluating opportunities for improvement...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Set just off of I-57, the Hampton Inn & Suites Chicago Southland - Matteson hotel in Matteson, IL is your perfect choice just outside of downtown Chicago. All hotel guests can take advantage of our free, hot breakfast buffet daily and 24-hour Suite Shop. Whether you're with us on business or for leisure, you'll enjoy our complimentary WiFi access throughout the hotel. Relax and unwind at our swimming pool, and stay fit in our fitness center. Bring all the comforts of home, we look forward to having you. ... more   less 

Additional Information about Hampton Inn & Suites Chicago Southland-Matteson

Address: 20920 Matteson Ave, Matteson, IL 60443-2102
Region: United States > Illinois > Matteson
Price Range: €133 - €197 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn & Suites Chicago Southland-Matteson 2.5*
Number of rooms: 91
Reservation Options:
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Also Known As:
Hampton Inn & Suites Chicago Southland-Matteson Hotel Matteson
Hampton Inn And Suites Chicago Southland-Matteson
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn & Suites Chicago Southland-Matteson staff and other travellers.
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Questions? Get answers from Hampton Inn & Suites Chicago Southland-Matteson staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very noisy”
 of 5 bubbles DaveMagic, 5 Mar 2017 | Read review
“I stayed on the top floor at then end of the hall. Never heard another guest.”
 of 5 bubbles pooch53218, 18 Feb 2017 | Read review
“Corner double queens have a sleeper sofa.”
 of 5 bubbles 527jeffn, 26 Aug 2016 | Read review
“Our room was great--2 queen beds, beautiful bathroom--wonderful”
 of 5 bubbles 902AnnetteB, 22 Aug 2016 | Read review
“In another hotel”
 of 5 bubbles creditbiz, 18 Jul 2016 | Read review
5 of 5