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Sonesta ES Suites Chicago - Lombard

190 reviews
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Traveller (15)
Room & Suite (25)
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Overview
  • Excellent52%
  • Very good33%
  • Average11%
  • Poor3%
  • Terrible1%
Travellers talk about
“residence inn”(35 reviews)
“full kitchen”(16 reviews)
“front desk”(30 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
3.0 Star Hotel
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Offers from Sonesta ES Suites Chicago - Lombard
Special Offer: Free Breakfast & Parking
Hotel deals
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (190)Write a Review
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All reviewsresidence innfull kitchenfront deskupstairs bedroompenthouse suitemain buildingthe upper levelfamily birthday celebrationplenty of closet spacelong hallwayspent the weekdressing areawonderful propertyice makeroutdoor poolfree breakfastgreat stay
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21 - 25 of 180 reviews
Reviewed 29 November 2016

I choose Residence Inn because I like to know that the kitchen will be outfitted, the bed is good, etc. There were some surprises at this hotel. 1. The rate got changed with no notification or explanation. The management did fix it but still. It...More

Thank Karrn S
Response from Cynthia I, General Manager at Sonesta ES Suites Chicago - LombardResponded 30 November 2016

Thank you for taking time to share your experience while traveling to Lombard. Glad to see we were able to fix the rate issue for your room and to see you were comfortable in our beds. We have also retrained security to make sure if...More

Reviewed 21 November 2016

This hotel was refurbished a couple of years ago and is really not wearing well - its already feeling tired, the rooms are a bit dark especially in winter sand the bathrooms are very small. I also had some miscommunication and hassles checking in, but...More

Thank EnglishLight
Response from Cynthia I, General Manager at Sonesta ES Suites Chicago - LombardResponded 23 November 2016

We agree and are in the process of planning the next renovation needs of the property moving into 2017. Thank you for your kind comments about our staff and I will make sure they are recognized for their great service. We truly do have a...More

Reviewed 14 November 2016

Wonderful property, the staff handled 3 hockey teams during our stay and did a great job. I would highly recommend this hotel for personal use or with large groups. Many places nearby to eat and city is not too far away with easy access to...More

Thank mnrn7012
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded 15 November 2016

What a great weekend we had hosting your teams! So much excitement getting everyone ready each morning at breakfast for the big events. We look forward to your return next year at the Chicago Lombard Residence Inn!

Reviewed 27 October 2016

Had no issues in our stay here for a week, Breakfast was good as can be , our maid service was great. Good location which was close enough to many attractions. Room was big , but will need to be updated soon.

Thank patnbobbi
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded 28 October 2016

It is great to see our large guest rooms were able to meet your needs while staying at the Chicago Lombard Residence Inn. We look forward to your next visit!

Reviewed 25 October 2016 via mobile

My husband and I stayed here for over 10 days while we were in the transition of moving. The room was nice and large enough for us and a few boxes. The kitchen drain seemed to have fruit flies though which was a bit of...More

Thank Alexaa_92
Response from Management36280, General Manager at Sonesta ES Suites Chicago - LombardResponded 28 October 2016

Thank you for your great comments as I will share them with the team. We are always looking for ways to improve our service at the Chicago Lombard Residence Inn. We hope to see you again the next time you visit the Lombard area.

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13456736
About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Free Parking
Pool
Free High Speed Internet ( WiFi )
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Shuttle Bus Service
Breakfast included
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Meeting Rooms
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$104 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Lombard
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$104 - US$218 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Lombard
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (15)
Room & Suite (25)
Dining (1)
Pool & Beach (1)
Questions & Answers
Ask a question
dkinzie2017
27 February 2017|
AnswerShow all 2 answers
Response from Cynthia I | Property representative |
We are actually a Marriott hotel. Thank you Cynthia
0
Votes
Teacher2nd
28 March 2016|
AnswerShow all 8 answers
Response from Cynthia I | Property representative |
Cleaning Fee is only if you have a pet. We have the room deep cleaned after each guest with a pet checks out of the hotel. It is only a one time fee charged at check in.
0
Votes
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12
Room Tips
"The suites with 1 king, 1 queen, and 1 sofa bed + kitchen are very spacious."
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"Towards the front side."
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"Choose the second floors if your able to walk stairs."
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"Try to take the room near reception during winters"
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