We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

SureStay Plus Hotel by Best Western Chicago Lombard

330 reviews
Save
Traveller (52)
Room & Suite (19)
Dining (7)
Overview
  • Excellent47%
  • Very good36%
  • Average13%
  • Poor3%
  • Terrible1%
Travellers talk about
“waffles”(24 reviews)
“nice variety”(5 reviews)
“sausage”(17 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Fitness centre
2.5 Star Hotel
All hotel details
Offers from SureStay Plus Hotel by Best Western Chicago Lombard
Special Offer: BOOK DIRECT & SAVE
Hotel deals
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
Getting you more information on this room More
Free Cancellation
Book now, pay at stay!
Select
Show Available Rooms
Sorry, this partner no longer has rooms available on TripAdvisor. Please visit one of our 2 partner sites to see rooms from US$72.
We're sorry, there are no rooms available on TripAdvisor. Please change your dates, or view all Lombard hotels with availability
{"BOOKING_FEATURES": ["IB_PRICES_OUTSIDE_ROOM_BUTTON","IB_STREAMLINED_SELECTED_ROOM","IB_SHOW_EMAIL_FOR_INSECURE_LOGIN","VISA_SPONSORSHIP_WEB","IB_EXIT_INTERRUPTER","RCMS_INLINE_ROOM_GRID_MAX_OCC","IB_SHOW_AMENITIES_AS_ICONS","IB_POST_BOOKING_LOGIN","IB_IRG_PERFORMANCE_METRICS","IB_IRG_MATCH_META","META_AIR","CHILDREN_SEARCH","IB_INLINE_ROOM_GRID","IB_TIME_OF_STAY_PAYMENT_TYPES_V3","IB_DW_CCNAME_WITH_AUTOCOMPLETE","IB_IRG_PERFORMANCE_METRICS_MOBILE","IBEX_HIGH_EQUITY_BRANDING","IB_PRICE_WINS_POST_TX","IB_BOOKNOW_CLEAN_WITH_ICON_SHORT_BTN","IB_BOOKING_FORM_FAVICON","STORED_CARDS","IB_PRICE_WINS_COPY","IB_URGENCY_BLOCK"] , "IMPRESSION_KEY": "f3eff6b2251e4d7e95d925479357514b", "roomSelectionModel": {"partnerInfos":[],"multiplePartners":false,"polling":{"locationId":87856,"bookingSessionId":null,"detailedAvailabilityKey":null,"commerceContentIds":[118396311],"additionalContentIds":[],"pollCount":0,"checkin":{"day":5,"month":3,"year":2018},"checkout":{"day":6,"month":3,"year":2018},"adults":2,"child_rm_ages":"","rooms":1,"display_rooms":300,"entryPrice":72,"entryCurrency":"USD","complete":false,"formKey":"","showAllRooms":true,"genNewBookingSessionId":false,"winningProviderAtClick":"","selectedRoomKey":"","impressionKey":"f3eff6b2251e4d7e95d925479357514b","navArea":null,"referringServlet":"Hotel_Review","highestMetaPrice":72,"lowestMetaPrice":72,"additionalPartner":false,"highestMetaPriceDisplay":72,"roomsToVerify":[],"clazz":null},"summary":null,"unavailable":false,"metaOffers":[],"mismatchCheckModel":null,"totalMediaCount":0,"hotelPhotos":[],"noticeHeaderMessage":null,"moreProviders":null,"lowestPricePartner":null,"showAllRooms":true,"isMetaCheaper":false,"isBookingLessThanOrEqualToMeta":null,"avgHistoricalPrice":0.0,"avgHistoricalDisplayPrice":null,"expressBookState":{"hasFullTravelerInfo":false,"hasReducedBillingInfo":false,"hasFullBillingInfo":false},"highestMetaPrice":72,"lowestMetaPrice":72,"highestMetaPriceDisplay":72,"hotelName":"SureStay Plus Hotel by Best Western Chicago Lombard","hasSpecialTimeOfStayTaxes":false,"trackingTree":null,"trackingTreeId":null,"showPriceHoverTooltip":false,"trackingContext":"eyJzdGF0ZSI6IkhPVEVMX0FVQ1RJT04iLCJwIjoiSFJfTWFpbkNvbW1lcmNlIiwiaWRzIjp7IkJGSyI6ImYzZWZmNmIyMjUxZTRkN2U5NWQ5MjU0NzkzNTc1MTRiIiwiQUlLIjoiZThjZmYwN2RmYTdlNGQyODk1MjQ2MzA4NzM0NWZlYTcifSwiZW50cnlTZXJ2bGV0IjoiSG90ZWxfUmV2aWV3In0=","cheaperPricesExist":false,"enableLPF":false,"priceDropPercent":0,"canExpandRooms":false,"expandRoomsToAllPartners":false,"roomSelectionKey":null,"useSupplierDirectTreatment":false,"isSupplierDirect":false,"showProviderSeparator":false,"clazz":null,"isPriceDrawerEnabled":false,"seeMoreMessage":null,"seeMoreIFrameMessage":null,"isPricelineCom":false,"isMetaMarketingLandOnBookingFormEnabled":false}, "ibAvailability": true, "metaAvailability": true, "topOfferIsIB": false, "numHacTries": 1, "checkIn": "05/03/2018", "checkOut": "06/03/2018", "lowestPrice": "US$72", "hasDates": true, "hacComplete": false, "contentIdMappings": {"118396311":"BestWestern"}, "pollingEnabled": false, "preventScroll": false, "offerClickToken": null, "conditionalUpdate": false, "mightGetRooms": true, "divClasses": "ppr_rup ppr_priv_resp_hr_room_grid", "singlePartnerRoomGridWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_responsive","template":"ibex_room_grid_responsive__widget","moduleList":["handlers","tracking"],"divClasses":"prw_rup prw_ibex_room_grid_responsive","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","tracking":"(ta.prwidgets.getjs(this,'tracking'))"},"dust":{"sub_header":"ibex_room_grid_responsive__sub_header"}},"scriptFlags":null}, "multiPartnerRoomGridWidget": null, "mismatchMessage": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_mismatch_message","template":"ibex_mismatch_message__widget","moduleList":["handler"],"divClasses":"prw_rup prw_ibex_mismatch_message","js":{"handler":"(ta.prwidgets.getjs(this,'handler'))"},"dust":{}},"scriptFlags":null}, "maxRoomsToShow": 300, "isTablet": false, "roomGridRowWidget": {"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_room_grid_row_responsive","template":"ibex_room_grid_row_responsive__widget","moduleList":[],"divClasses":"prw_rup prw_ibex_room_grid_row_responsive","js":{},"dust":{"amenities":"ibex_room_grid_row_responsive__amenities","occupancy":"ibex_room_grid_row_responsive__occupancy","condition_col":"ibex_room_grid_row_responsive__condition_col","price_text":"ibex_room_grid_row_responsive__price_text","reservation_col":"ibex_room_grid_row_responsive__reservation_col"}},"scriptFlags":null}, "mismatchMessageLightbox": null, "deviceInfo": "OtherOS OtherBrowser", "bookOnTripAdvisor": "Book on <img class=\"ibHeaderImg\" alt=\"TripAdvisor\" src=\"https:\/\/static.tacdn.com\/img2\/branding\/rebrand\/TA_logo_primary.png\"\/>"}
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (330)Write a Review
Filter reviews
312 results
Traveller rating
137
114
43
12
6
Traveller type
Time of year
LanguageEnglish
More languages
137
114
43
12
6
Show reviews that mention
All reviewswafflesnice varietysausagegreat priceenglish muffinsyorktown mallhot watercomplimentary breakfastfree wifigreat stayroom was clean and comfortablethe breakfast areathree nightsnon smokingdefinitely stay here againnice areaoak brook
FilterEnglish
Updating list...
1 - 5 of 312 reviews
Reviewed 3 weeks ago

So I have been traveling in to Chicago for many years and have been staying at a nearby competitor. But after 10 years of listening to slamming doors, screaming in the halls and assortment of other oddities I finally decided to try another hotel. (Yes,...More

1  Thank OrlandoSoul
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 2 weeks ago

Dear Valued Guest, Everyday we strive to exceed our guest expectations, and we are proud to hear that we achieved that based on your recent stay. On behalf of the Surestay Plus Hotel staff we would like to thank you for your kind words. Please...More

Hotel's Favourite
Reviewed 4 November 2017 via mobile

We decided to stay here since the previous year we drove to the shopping center not too far away and wanted somewhere not too far from there. The rooms are roomy not too small and quiet. The complimentary breakfast was great. The time available was...More

Thank edithbunker1
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 24 November 2017

Thank you for taking your time to comment on your recent stay. We truly look forward to welcoming you back to our hotel. Thank you!

Reviewed 1 December 2017

I stay here all the time on business 3 weeks a month for the past 4 years and have never had a problem with the staff or management of any kind. The breakfast that they offer EVERY MORNING is better than you could ask for...More

Thank Joe M
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 31 December 2017

Dear Valued Guest, We are extremely grateful for your choice of staying at the Sure Stay plus Hotel. I would like to thank you for your business and welcome feedback from our Previous guests. Hope to Host you again on your future stay!. Thank you!

Reviewed 1 December 2017

I am always thankful to find a great hotel when I am away from home. I was able to check in to my room early and the staff was amazing. My room was clean and comfortable and the breakfast was great. I will definitely be...More

Thank 579toni
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 31 December 2017

Dear Valued Guest, Thank you for taking the time out of your day to review our hotel. It's exciting to see another guest that has been satisfied with their stay at our Hotel. Our Main goal is to ensure ALL of our guests feel the...More

Reviewed 30 November 2017

This hotel offers an excellent price for decent rooms, a better-than-average breakfast with hot items, and exceptionally friendly and helpful staff. We did encounter a couple problems, but the staff took care of them efficiently. The first room we were given had a very loud...More

Thank ari405
Response from SilviaGonzalez1, Front Office Manager at SureStay Plus Hotel by Best Western Chicago LombardResponded 2 December 2017

Dear Valued Guest, Thank you for such a wonderful review of our hotel Surestay Plus by Best Western. We are delighted to know you had an enjoyable stay here and hope to see you again,when travel plans permit!

View more reviews
PreviousNext
12345663
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Dry Cleaning
Meeting Rooms
Business Centre with Internet Access
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$66 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Lombard
#3 Romantic Hotel in Lombard
#3 Business Hotel in Lombard
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Details
Price range
US$66 - US$88 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Lombard
#3 Romantic Hotel in Lombard
#3 Business Hotel in Lombard
Room types
Non-Smoking Rooms, Accessible rooms, Family Rooms
Add Photo Photos
Traveller (52)
Room & Suite (19)
Dining (7)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
C S
23 November 2015|
AnswerShow all 3 answers
Response from Debkav | Reviewed this property |
It is hard to reach total perfection. With all hotels there might be a snag here and there. My two days at this hotel was excellent. Not one single complaint. The staff could not have been any nicer and helpful... More
0
Votes
Sharon M
11 June 2015|
Answer
Response from MHCalum | Reviewed this property |
Hotel staff would need to answer on exact speed; as a power user I had no difficulties with connectivity or package loss; videos loaded quickly. Any slowness during peak times I blamed on general traffic.
0
Votes
KimPhan
12 May 2015|
AnswerShow all 2 answers
Response from SilviaGonzalez1 | Property representative |
Hello, We only have the shuttle on Mondays, Wednesdays and Saturday mornings only. Melissa S.
0
Votes
PreviousNext
12
Room Tips
"Walking distance to Target, a mall, Harry Caray's Restaurant and a bus that is non-stop to Wrigley Field..."
Read review
"beware the slippery bathtubs"
Read review
"The entire building seemed to be very quiet."
Read review
"End rooms are quiet"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing