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Embassy Suites by Hilton Chicago - Lombard/Oak Brook

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Embassy Suites by Hilton Chicago - Lombard\/Oak Brook
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794 Reviews from our TripAdvisor Community

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Showing 788: English reviews
Chicago, United States
Reviewed yesterday NEW

Had a great girls night stay. The hotel was well kept, clean and up to par as I travel a lot. The complimentary breakfast was surprisingly very good. The eggs were good and the egg station was a nice add. Very Clean Rooms and the night security was thorough in making sure guests were not too loud in their suites...

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Helpful?
Thank angelacQ5174GN
Chicago, Illinois
Reviewed yesterday NEW

My overall stay was great!! The new renovations are nice and the order of the complimentary services are much better. The only complaintI have is that the adult time should be brought back to the pool area. That hour at night would be much appreciated by guest traveling without their children! Great ambiance and stay overall though.

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Helpful?
Thank ebonyw208
Ashburne, United States
Reviewed 3 days ago NEW

It's been about a year since I was last Lombard Embassy Suites. A lot has changed in that year! New Lobby, New Breakfast Area, New Bathroom Fixtures, New Furniture! And the Staff is just a friendly and helpful as ever! Excellent place to stay when you are in Lombard/Oak Brook! I couldn't mark the hotel any higher!

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Thank Russell F
Moorestown, New Jersey
Reviewed 5 days ago NEW

Full disclosure - I like the Hilton brand and especially the Embassy Suites brand/experience (hot cooked breakfast, suite format of rooms, interior format of the properties, etc.). Now on to the review... I have stayed at this property many times over 3 years. Great location for shopping and huge selection of place to dine in the immediate area. This property...

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Thank Tom G
Hampton, illinois
Reviewed 5 days ago NEW

Nice hotel currently undergoing remodel. Very good staff and amenities. Free managers hour and excellent breakfast. Room was cold and you are limited to a maximum 80 degrees on the thermostat. Room doesn't come close to that temp. No free internet or newspapers.

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Helpful?
Thank Gary M
Atlanta, Georgia
Reviewed 1 week ago

Good hotel, including breakfast and very clean room. The location was close to family and the hotel staff went out of their way to make us comfortable. The suite was everything we hoped it would be. Good internet service and I loved the selection in the snack shop.

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Helpful?
Thank Steve A
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello Steve A, Thank you for taking the time to review our hotel. We appreciate you choosing the Embassy Suites Lombard. I am glad you had a great experience. Our staff prides themselves on service and I cannot wait to share your feedback with them. We look forward to having you back at our hotel during your next trip to...

Des Moines, Iowa
Reviewed 1 week ago via mobile

This is my second stay at this property this year. My family stayed in two rooms over the Thanksgiving holiday and we found the hotel to be vastly improved over our June visit, when renovations were underway. The rooms are nicely updated, with two large HD televisions, new mattresses that are firmer, and nice, new bathroom fixtures. Our room had...

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Helpful?
Thank CardsFanIowa
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello CardsFanIowa, Thank you for taking the time to review our hotel. We also want to thank you for choosing the Embassy Suites Lombard. I am excited to hear you enjoyed your stay this time around. We just recently completed our full hotel renovation and are pleased to see you were able to enjoy the property and the several amenities...

Chicago, Illinois
Reviewed 1 week ago

There was construction going on at this hotel. A lot of families with small children. If you are ok with this or paint around the elevators, then this is the hotel for you. The overall look of the hotel is ok, some uogrades were done.

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Helpful?
Thank sheilabJ1413WC
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello, Thank you for taking the time to review our hotel. We also thank you for your patience during our renovation construction. I am excited to announce that we are pretty much completed with our renovation and hope you visit us again to be able to show you our finished product. Sincerely, Neil DeGuia General Manager neil.deguia@Hilton.com

Lombard, United States
Reviewed 1 week ago

My daughter was refused entry into the room because she is under 21. She is 20. I checked into the hotel earlier in the day and informed the clerk that my daughter and her cousin would be in the room with me and my wife. I asked for 3 key cards. I was never informed that anyone under 21 could...

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Helpful?
Thank raymondf938
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello Raymondf938, Thank you for taking the time to review our hotel. I apologize about the experience you had with our property. Our goal is to ensure that ALL of our guests have an enjoyable experience. I am glad I got the time to discuss with you your experience, and look forward to seeing you back at our hotel. Again,...

Reviewed 1 week ago

Nice clean, large rooms. Great breakfast. They have a huge amount of choices. Love the manager's special! Everyone was very nice and helpful. Great location as it is close to a huge amount of shopping and great restaurants!

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Helpful?
Thank N9764STdavep
Neil D, General Manager at Embassy Suites by Hilton Chicago - Lombard/Oak Brook, responded to this review

Hello, Thank you for taking the time to review our hotel. We appreciate the great feedback. I am glad you were able to take advantage of our Manager's Reception in which we serve complimentary drinks from 5:30-7:30p daily. We hope to see you again soon at the Embassy Suites in Lombard on your next trip to the area. Sincerely, Neil...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Banquet Room
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Our Embassy Suites Chicago Lombard Oak Brook hotel is excited to announce our hotel renovation is almost complete. We have completed renovations in all our suites and lobby area. Be the first to experience our newly renovated two-room suites and enjoy a relaxing stay in Chicago - Lombard. We have done more to our hotel so you can enjoy your stay with us more. Whether business or leisure brings you to Chicago - Lombard, we would like to reward you with 1,000 HHonors Points with each night stay. Our new restaurant, Stacks Grilled Cheese & Bar is still undergoing renovations. We will have its grand opening this late November. We look forward to you experiencing our new look and feel. ... more   less 

Additional Information about Embassy Suites by Hilton Chicago - Lombard/Oak Brook

Address: 707 E Butterfield Rd, Lombard, IL 60148-5614
Region: United States > Illinois > DuPage County > Lombard
Price Range: €100 - €184 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Chicago - Lombard/Oak Brook 3.5*
Number of rooms: 262
Reservation Options:
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Also Known As:
Embassy Suites Hotel Chicago
Embassy Suites Lombard
Lombard Embassy Suites
Embassy Suites By Hilton Chicago - Lombard/Oak Brook Illinois
Hotel Style:
#4 Romantic Hotel in Lombard
#5 Business Hotel in Lombard
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Chicago - Lombard/Oak Brook staff and other travellers.
3 questions
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Chicago, Illinois

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Questions? Get answers from Embassy Suites by Hilton Chicago - Lombard/Oak Brook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I stayed on the top (10th floor) - far away from the noise of the ground floor interior courtyard.”
 of 5 bubbles P2904HPtomg, 3 Dec 2016 | Read review
“Corner Suites are larger. Second floor has access to main floor via stair case.”
 of 5 bubbles SouthSideTraveler, 21 Nov 2016 | Read review
“High floors for better views”
 of 5 bubbles 114thomasd, 17 Oct 2016 | Read review
“Pick a different hotel chain.”
 of 5 bubbles MastiffMike, 29 Jul 2016 | Read review
“Higher right now would be better to avoid construction noise.”
 of 5 bubbles 868JulieR, 14 Jul 2016 | Read review
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