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We were visiting Lombard for a family party. Checked into this place and upon arrival in our room, realized it was a dump. Clientele by the outdoor pool looked very shady.The carpet was filthy; furniture was worn beyond belief. Immediately went to the front desk...More
1 Thank NWOsmom
Response from Josh D, Front Office Manager at TownePlace Suites Chicago LombardResponded 2 July 2015
We appreciate your feedback. Our hotel will be going through an updated later this year and we excited to share our new product with our guests at this time.
Jos h Dierker
This is an older facility than most other TPS I’ve stayed in. I immediately noticed there were lovely flowering pots in the entry way and I thought this was very well done. The room was showing it’s age but it seemed clean. It was decently...More
Response from Josh D, General Manager at TownePlace Suites Chicago LombardResponded 22 June 2015
We are happy to hear you enjoyed your stay! Yes, we are going to be seeing updates this fall to the hotel but we take pride in the fact that our service is what wins our guests over now. The staff and I...More
This worn property is not what I expect from Marriott or for the price paid. The only clean, un-tattered place to sit on my room was the bed. The covering of the office chair (seat and back) was beyond repair and the upholstery on the...More
2 Thank Iglehart2100
Response from Josh D, General Manager at TownePlace Suites Chicago LombardResponded 19 June 2015
I am very sorry our current appearance was not what you had anticipated. We strive to maintain the highest standards, not only in service, but also with regards to maintaining the overall look and feel of the hotel.
As you noticed, we are...More
This hotel delivers basic, standard service and clean environtment but I didn't feel any hospitality or friendliness from the staffs except Mariano from front desk. Very basic selection of breakfast, worst within Marriott's family. Also experienced heater breakdown so have to move room.More
Response from Josh D, General Manager at TownePlace Suites Chicago LombardResponded 6 June 2015
I apologize that there were issues with service during your stay. Every interaction with the staff should have been at the level of Mariano’s service. As far as the breakfast, our brand is rolling out a new breakfast this month which will be...More
Our family booked at least 6 studio rooms last year for relatives coming over to attend our nephews wedding. The room is comfortable and well kept. We were attending prewedding parties so the big closet plus ironing facility were great help for all the formal...More
Thank Gigi Z
Response from Josh D, General Manager at TownePlace Suites Chicago LombardResponded 13 May 2015
Dear Gigi Z
My staff and I are happy to hear that we were able to provide a great experience while you were in town for a wedding!
US$102 - US$221 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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