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I will never stay at this place!!!!!! I arrived on a Friday, August 31, 2018 and proceed to the front desk. The young lady at the front desk chewing gum really loud and she never said hello. She checked me in and when I got...More
Response from 00esa, Manager at Extended Stay America - Chicago - Lombard - OakbrookResponded 8 September 2018
We cannot apologize enough for the poor service you received during your stay with us. This is certainly not the type of service our hotel is known for, and we extend our sincerest apologies. Your comments have prompted our management team to redouble training efforts...More
The room was dirty (the shower curtain reeked of mildew, the fridge, hair dryer, and light switches had not been cleaned in Lord knows how long). The hallways and laundry rooms are not swept every day. The stairwell was full of grass and leaves that...More
Thank Jeanette B
Response from 00esa, Manager at Extended Stay America - Chicago - Lombard - OakbrookResponded 26 August 2018
Thank you for bringing this to our attention. We take the security of our guests and their property very seriously. As a result, please allow us some time to look into this matter further so that we can properly address your concerns.
Good hotel for a very good price. Great clean room with a comfortable bed. Grab and go free breakfast. Wonderful location close to restaurants and the mall. Lovely view of a pretty pond. I would definitely recommend this hotel.More
Response from 00esa, Manager at Extended Stay America - Chicago - Lombard - OakbrookResponded 31 July 2018
Thanks for choosing Extended Stay America for your stay. We are happy to know our location was ideal for your needs and that you were impressed with the good value we offer. It was good to have you here, and we hope to welcome you...More
Front desk people are not friendly!
While drying my hair in the bathroom, water leaked out from the shower area and ran down into a puddle by my feet! Thank goodness I turned off the hair dryer when I felt the water at my feet...More
Thank Connie N T
Response from 00esa, Manager at Extended Stay America - Chicago - Lombard - OakbrookResponded 26 July 2018
Thank you for taking the time to review our hotel. We apologize for the issues that you had in your suite and regret the inconvenience caused. Our team has been advised of the problem and will take immediate action to fix the unit. We appreciate...More
I travel often using a Priceline.com service withhotels and never once have I had sucj a poor experince as I have this time.
Upon arrival I was checked in to find out that the phone call I made to request a 2 bed room for...More
Response from 00esa, Manager at Extended Stay America - Chicago - Lombard - OakbrookResponded 14 July 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.