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Extended Stay America - Chicago - Lisle

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Traveller (10)
Room & Suite (8)
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Overview
  • Excellent44%
  • Very good21%
  • Average13%
  • Poor9%
  • Terrible13%
Travellers talk about
Free Wifi
Non-Smoking Rooms
Kitchenette
Multilingual Staff
Pets Allowed
Wheelchair Access
Laundry Service
2 Star Hotel
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Rooms
4 Jun5 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (83)
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All reviewsgrab and goroom was cleanthe general manageroff the highwaybusiness traveladrianahousekeeperchicago
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11 - 15 of 82 reviews
Reviewed 30 September 2017 via mobile

I stayed in this extended stay for 14 weeks for the duration of police academy. The staff in this location is so wonderful and the made our stay great. The general manager Adriana is the absolute best, she will make sure any of your needs...More

Thank kdlepper
Response from 00esa, Manager at Extended Stay America - Chicago - LisleResponded 1 October 2017

Thank you for taking the time to write a review about your exceptional stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so during your stay. Your comments have been...More

A TripAdvisor Member
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Reviewed 25 September 2017 via mobile

This hotel is great, helpful and workers are amazing!!! Sam and Asst. Manager so helpful and nice and sweet!!! Anything asked for, needed or needed help on they went out of their way for us. Stay anytime and they will always be there to help...More

Thank A TripAdvisor Member
Response from 00esa, Manager at Extended Stay America - Chicago - LisleResponded 26 September 2017

Thanks for the wonderful feedback. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you and your family again soon....More

Reviewed 22 July 2017

Bathrooms lights did not work, I had to use a flashlight just to use the bathroom and to take a shower. Staff was not helpful when I told them about the issue. No suggestions or was not even offered a light.More

Review collected in partnership with Extended Stay
Thank D4709MSjohnc
Response from 00esa, General Manager at Extended Stay America - Chicago - LisleResponded 23 July 2017

Please accept our sincere apologies for not living up to your expectations. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going...More

Reviewed 4 July 2017

Room was dirty, cleaning sevice only came 3 times in 3 months. Utensils, pot, and pan all came to the room dirty needing to be cleaned. Staff was not trained properly, was told in multiple occations to come back to pay my bill.More

Review collected in partnership with Extended Stay
Thank mgW622LE
Response from 00esa, General Manager at Extended Stay America - Chicago - LisleResponded 5 July 2017

We would like to offer our apologies for not living up to your expectations. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments have initiated additional training for our entire teams as we continuously...More

Reviewed 26 June 2017

Don't let the low price suck you in! This place has become quite tired and unfortunately is just not well maintained, nor is it as clean as it should be. Staff is full of apologies because things aren't right, but its moslty just lip service....More

Review collected in partnership with Extended Stay
Thank CharSchu
Response from 00esa, General Manager at Extended Stay America - Chicago - LisleResponded 27 June 2017

We truly regret failing to live up to your expectations and are sorry to know about your disappointment with our service and facilities. Without our loyal guests giving us the good and bad feedback, we would not be able to continually improve. That being said,...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Hotel Amenities
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$68 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$68 - US$104 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (10)
Room & Suite (8)
Dining (1)
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Room Tips
"Choose a room somewhere else..."
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"second floor near end is very quiet"
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"3rd floor and all the room are great"
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"Free wi-fi is very slow, they charge for a faster experience."
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