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All reviewsburner stovefull size refrigeratorpots and pansroom was cleanhome away from homecomforts of homeeasy access to the interstatehotel is excellentrecommend this hotela great stayfront desk clerkenjoyed my stayerickakitchenettenecessitiessinkmattresses
Price could have been lower for a couple of hours. Need to have breakfast. Pillows in the room were not fluffy. But the service was great . Attendant very friendly and informative. I love thay my room was accessibleMore
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Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 4 April 2018
We appreciate you choosing our hotel and for providing your review. Although you liked most of our offerings, we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Your feedback will help us improve our future guest experiences going...More
We enjoyed our stay very much! The staff was like family. The kitchens in the rooms were nice; equipped with 2 burner stove, sink, full fridge, microwave and ample cupboard space. We have stayed many nights in this hotel and always found it pleasant. If...More
Thank Mary G
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 2 March 2018
Mary, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide...More
i am staying 2nd time here , very friendly staff but Leslie is really very helpful .i would say she is the best . i like staying here . rooms are not the best but not too bad . i would like to stay here...More
Thank Rashid M
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 11 March 2018
Thank you for taking the time to share your feedback. We are pleased you were overall satisfied with your stay with us and that you liked the service provided by our staff. We will surely share your praises with Leslie. It was a pleasure having...More
No Ice Machine in this property. The toilet would not flush and overflowed I was instructed to use a plunger. No dishes in rooms even though it was a queen kitchenette suite. This is the worst property I have ever stayed at.More
Thank Davita M
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 26 February 2018
Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your...More
Slow check in. Get to room and find that there is one towel, one wash cloth, and one hand towel. Cleaning staff cannot give you towels. You must go to the front desk to exchange your used towel for a new one. Yes, for us...More
Thank Angela M
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 23 February 2018
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More
I've stayed in worse. It's right off the Interstate. You will drive for food other than a great IHOP. The staff at the hotel was great. We didn't see any issues that would make us feel shakey. It's one of those things... More
I've stayed in worse. It's right off the Interstate. You will drive for food other than a great IHOP. The staff at the hotel was great. We didn't see any issues that would make us feel shakey. It's one of those things where you go 2 blocks and you're in a beautiful old neighborhood, go 2 blocks the other way and wonder if you'll be OK. Pretty typical for big cities unfortunately.
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"Rooms on second floor is better in my opinion because of view and non smoking."