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Extended Stay America - Chicago - Lansing

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Traveller (11)
Room & Suite (16)
Dining (1)
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Overview
  • Excellent41%
  • Very good13%
  • Average15%
  • Poor9%
  • Terrible22%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2 Star Hotel
All hotel details
Additional information
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Offers from Extended Stay America - Chicago - Lansing
Special Offer: Save up to 10% TODAY!
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Reviews (158)
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LanguageEnglish
63
21
24
15
35
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All reviewsburner stovefull size refrigeratorpots and pansroom was cleanhome away from homecomforts of homeeasy access to the interstatehotel is excellentrecommend this hotela great stayfront desk clerkenjoyed my stayerickakitchenettenecessitiessinkmattresses
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1 - 5 of 158 reviews
Reviewed 3 April 2018

Price could have been lower for a couple of hours. Need to have breakfast. Pillows in the room were not fluffy. But the service was great . Attendant very friendly and informative. I love thay my room was accessibleMore

Review collected in partnership with Extended Stay
Thank mswilson526
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 4 April 2018

We appreciate you choosing our hotel and for providing your review. Although you liked most of our offerings, we are sorry that we couldn't hit the mark of your expectations for a perfect visit. Your feedback will help us improve our future guest experiences going...More

Hotel's Favourite
Reviewed 1 March 2018 via mobile

We enjoyed our stay very much! The staff was like family. The kitchens in the rooms were nice; equipped with 2 burner stove, sink, full fridge, microwave and ample cupboard space. We have stayed many nights in this hotel and always found it pleasant. If...More

Thank Mary G
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 2 March 2018

Mary, thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide...More

Reviewed 10 March 2018

i am staying 2nd time here , very friendly staff but Leslie is really very helpful .i would say she is the best . i like staying here . rooms are not the best but not too bad . i would like to stay here...More

Thank Rashid M
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 11 March 2018

Thank you for taking the time to share your feedback. We are pleased you were overall satisfied with your stay with us and that you liked the service provided by our staff. We will surely share your praises with Leslie. It was a pleasure having...More

Reviewed 25 February 2018 via mobile

No Ice Machine in this property. The toilet would not flush and overflowed I was instructed to use a plunger. No dishes in rooms even though it was a queen kitchenette suite. This is the worst property I have ever stayed at.More

Thank Davita M
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 26 February 2018

Thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We would like to inform you that, as we have a full-size refrigerator which includes ice trays for your...More

Reviewed 21 February 2018

Slow check in. Get to room and find that there is one towel, one wash cloth, and one hand towel. Cleaning staff cannot give you towels. You must go to the front desk to exchange your used towel for a new one. Yes, for us...More

Thank Angela M
Response from 00esa, Manager at Extended Stay America - Chicago - LansingResponded 23 February 2018

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$85 - US$128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
US$85 - US$128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveller (11)
Room & Suite (16)
Dining (1)
Questions & Answers
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Call L
4 November 2015|
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Response from Bill S | Reviewed this property |
I've stayed in worse. It's right off the Interstate. You will drive for food other than a great IHOP. The staff at the hotel was great. We didn't see any issues that would make us feel shakey. It's one of those things... More
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Room Tips
"Rooms on second floor is better in my opinion because of view and non smoking."
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"Choose another hotel!"
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"King size is the way to go"
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"pots pans, coffe maker ... available, just ask and they'll bring"
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