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Holiday Inn Express Hotel & Suites

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96 Reviews from our TripAdvisor Community

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Showing 96: English reviews
Saint Louis, Missouri
Reviewed 24 January 2014

I actually stopped here unexpectedly, while on a long drive. I got tired and just pulled off the Interstate here to rest. The staff were all very friendly, the rooms were VERY clean, comfortable and quiet. Breakfast was good. I would rate them 'Above Average" compared to other Holiday Inn Express locations. I'll stop again when I am in the...

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Helpful?
Thank GadgetMedic
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

We appreciate you choosing to stay at our Holiday Inn Express while in the Jacksonville area. Thank you for commenting on the cleanliness of our hotel and the friendliness of our staff! Our goal is to make every guest feel as comfortable here as they would feel at home. We look forward to your next visit!

De Soto, Missouri
Reviewed 29 December 2013

Hotel was recommended by family in town. Wow! What an amazing staff. Everyone is so friendly from the front desk to the breakfast ladies and everyone in between. Was very clean and comfortable with good breakfast choice every day. My wife, 2 kids and I spent 5 nights the week of Christmas to visit with family in the area. We...

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Helpful?
Thank tonygether
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thank you for spending the holidays with us during your recent trip to Jacksonville. We loved having your family as our guests! We try very hard to be as welcoming and friendly as possible. I'll let everyone know of your positive comments. Have a Happy New Year and hopefully we'll see you again on your next trip to the area.

Peoria, Illinois
Reviewed 14 December 2013

I stay here frequently and enjoy the cleanliness of hotel and friendliness of front desk staff. They always go out of their way to make sure I am taken care of. Fresh coffee always available so I don't even have to make it in my room.

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Helpful?
Thank guy t
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

It is a pleasure having you as our frequent guest! We try very hard to make our guests feel welcomed and comfortable during their stay at our Holiday Inn Express in Jacksonville. Thanks for commenting on the cleanliness of your room. I'll let our Housekeeping staff know of your comments. Happy Holidays!

Beaver Dam, Kentucky
Reviewed 4 December 2013

We have been here for several months, the staff is very friendly and accommodating.We have really enjoyed our stay and would definitely recommend this hotel to our family and friends. House keeping have also went out of their way to make sure we had anything that we have needed and have been very helpful.Once we had trouble with the drain...

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Helpful?
Thank Diana S
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

We have loved having you as our guest over the last several months. We try very hard to make our guests feel like they are at home while staying with us. Thank you again for your kind words and it's been a pleasure to get to know you.

Gladstone, Missouri
Reviewed 30 October 2013

Very nice experience over all. Desk staff was helpful connecting me to YI FI, lady serving breakfast very nice and the room was neat and clean. Even had the TV channel needed to watch our favorite basketball team play ball. Very convenient to the highway.

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Helpful?
Thank Shirley N
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

I am happy that your recent stay with us was an enjoyable one. We work hard to have an exceptionally clean and friendly hotel. I'll make sure that the breakfast bar and front desk employees are informed of your nice comments. Thanks again for choosing to stay with us while in Jacksonville.

Michigan
Reviewed 18 October 2013

Stayed while traveling. Our room was clean, neat, and we received an upgraded for free since we are a Priority Club member. I liked the location close to the highway and, like many Holiday Inn Expresses, had a great breakfast. Good value.

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Thank Paul H
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

I'm glad that we were able to upgrade one of our IHG Rewards Member. We value our frequent guests and upgrade them whenever possible. I'll pass your positive breakfast comments to our breakfast attendants. Thanks again for staying with us.

Illinois
Reviewed 14 October 2013

We are platinum reward members and typically stay at the Holiday Inn brand. This hotel is pretty typical of a HI Express. Very clean, good breakfast, beds were VERY comfortable. The rooms are a nice size, not cramped at all. My only complaints would be that the pillows are pretty small and our air conditioner didn't seem to cool quite...

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Thank beim4
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thanks for taking the time to comment about your recent stay. You made reference to the size of our pillows. We are in the process of replacing our standard size pillows with both king and queen sizes. I'll have our maintenance staff look at the air conditioner in your room. We try to hard to have to cleanest and friendliest...

New Lenox, Illinois
Reviewed 10 October 2013

Great experience. Friendly front desk staff, clean room, wonderful breakfast. The lady in the breakfast area in the morning was so friendly. I think her name was Wanda. She truly cares that every one is comfortable and satisfied with their experience. Of all the choices I \n the town we will definitely return to HIE!

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Thank igotgas
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

Thanks so much for staying with us recently. I'll let Wanda know about your flattering comments. She tries very hard to make our guests feel like home while they are here. Hope to see you again soon!

Reviewed 16 September 2013

It was so surprising to us that the friendly and super nice front desk lady gave us a free upgrade out of her good heart. She put us in a nice suite whenever we had a double. The breakfast lady was also so very nice! Great experience!!

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Thank mampirosita
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

We love hearing great things from our guests! I am happy that we could upgrade you free of charge. Thanks again for choosing to stay with us. See you next time when you're in Jacksonville.....

Palos Heights, Illinois
Reviewed 29 August 2013 via mobile

The room was OK but the air conditioner was very noisy. Breakfast buffet was good. Most of the carpeting especially in the elevator needed vacuuming a couple of days ago. There is also a rail yard across the street for a grain elevator operation. It was quiet now but when the corn harvest starts it could become a noise issue.

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Helpful?
Thank Ghost44
Michael F, General Manager at Holiday Inn Express Hotel & Suites, responded to this review

We appreciate your comments about your recent stay. I apologize for the A/C noise. Our maintenance staff will monitor our units more closely during the remainder of the summer season. Our goal is to exceed our guest's expectations. I will pass your helpful comments along with the entire staff. Hopefully, we will get another opportunity to have you stay with...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
Official Description (provided by the hotel)
Jacksonville hotel offers comfortable Illinois accommodations! Jacksonville, Illinois is a town with a wealth of history and industry, located midway between Hannibal, Missouri and Springfield, Illinois. Conveniently located off I-72, our Jacksonville hotel offers a premiere location at an affordable price. Several businesses are just a few minutes from our Jacksonville, Illinois hotel, including Pactiv and A.C. Humko, both two miles away. Nestle, as well as the EMI Corporation, have packaging and distribution centers nearby. Jacksonville s historic Eli Bridge Company, which has made fair rides for generations, is also three miles away. Additionally, Hamilton s Catering, which offers a large banquet hall as well as catering services, is just a short drive from our Jacksonville hotel. Jacksonville s history is right at your fingertips when you stay with us. Downtown Jacksonville is just three miles away and features Governor Grierson s Mansion and historic Victorian homes. Woodlawn Farm, which was a stop on the Underground Railroad, is just seven miles from our smoke free hotel in Jacksonville. You can see one of Eli Bridge and Wheel Co.'s famous ferris wheels at Jacksonville Community Park. With an indoor pool and fitness center, our pet friendly Jacksonville, Illinois hotel offers you a great place to stay with a convenient location. Stay Smart with us at the Holiday Inn Express Jacksonville Hotel. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 2501 Holliday Lane, Jacksonville, IL 62650
Region: United States > Illinois > Jacksonville
Price Range: €87 - €155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 69
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Jacksonville
Holiday Inn Express Hotel And Suites
Jacksonville Holiday Inn
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Questions & Answers

Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were too tired to keep driving, they offered a room at the opposite end of the elevator ... was perfect! we never heard anyone!”
kellymU145HZ, 15 Jun 2016 | Read review
“Get the top floor away from the ice machine and elevator.”
788susiej, 4 Aug 2015 | Read review
“On the first floor, the only area you might want to stay away from is the hallway leading to the swimming pool.”
alicep143, 25 Jun 2015 | Read review
“i stayed in room 114 close to everything and quite”
ANTHONYW135, 12 Sep 2014 | Read review
“The suite was worth the money spent. Large, and a sitting are was comfy. Facing the street was not an issue.”
JosephG512, 22 Jul 2014 | Read review
5 of 5