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Holiday Inn Express Hotel & Suites

103 reviews
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Traveller (9)
Room & Suite (18)
Pool & Beach (3)
Overview
  • Excellent50%
  • Very good33%
  • Average12%
  • Poor1%
  • Terrible4%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Restaurant
Suites
2.5 Star Hotel
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Reviews (103)Write a Review
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49
35
13
1
5
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All reviewswarm cinnamon rollssoap and shampooparking lotoff the highwayrooms are spaciousstayed one nightthe staff was friendly and helpfulhot and cold itemsrecommend this hotelkansas citylocal restaurantsfront desk staffmitchelevatorbugsexitclerk
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41 - 45 of 103 reviews
Reviewed 14 July 2014

What a GREAT experience we had at HIE!! The staff at the hotel bent over backwards to assist us. Mike, C.J., Kyle, and Ron worked hard to make our stay very enjoyable. We were there for a baseball tournament, and had very late games. We...More

Thank Carmel H
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 16 July 2014

Firstly, thank you and your entire team for choosing to stay our Holiday inn Express while in Jacksonville. We are fortunate to have so many baseball teams come to our community each year. I am happy that you had a great stay while in town....More

Reviewed 6 July 2014

I had reserved a 2-bed suite for my family of 5. When we arrived at almost midnight, we checked into a standard room. I checked my reservation on my phone, and it had been changed. When I visited teh front desk, the clerk was not...More

Thank MUTigerInIL
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 8 July 2014

Thank you for choosing to stay at our hotel while in the Jacksonville area. We appreciate your business greatly. I'm sorry that there was some confusion with your reservation. I'm happy that you found our solution satisfactory. We try very hard to be the best...More

Reviewed 16 June 2014

Check in staff was great, she actually seemed to enjoy what she was doing and ever though they had phones ringing and people waiting they were pretty quick with the process. The room was very clean and had everything I could need. The cookies are...More

Thank Thomas B
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 19 June 2014

Thank you for posting such a positive comment about your recent stay. We strive to provide excellent customer service to all of our guests. I'll let Lindsay know about your comments as well! We hope to see you on your next trip to the Jacksonville...More

Reviewed 16 May 2014

The first review of a hotel is based on your experience booking and reserving it. I can tell you the booking of this hotel was easy and the booking agent was great. When misfortune occurred, we called immediately to see if we could cancel our...More

3  Thank kathy k
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 21 May 2014

My name is Michael Flynn. I am the General Manager of the Holiday Inn Express in Jacksonville, IL. I apologize sincerely for the misunderstanding that occurred with your team's reservations and subsequent cancellation. I cancelled personally all of your team's reservations on 5-19-14. I can...More

Reviewed 12 March 2014

Stayed while visiting a college in the area. Their friendliness is really amazing. Supplied us with city maps, directions, good eats advice and local history for the area. It's really awesome to see such hospitality and truly nice people nowadays. Added bonus is the hotel...More

Thank HoopShooter70
Response from Michael F, General Manager at Holiday Inn Express Hotel & SuitesResponded 13 March 2014

Thank you so much for your fantastic comments! Our job is to make our guest have the best stay possible while they are here. We refer our guests to where we ,as local residents, like to eat, shop and visit. We love our community and...More

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1789101121
About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Breakfast included
Free High Speed Internet ( WiFi )
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Indoor pool
Restaurant
Tennis Court
Details
Price range
US$87 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$87 - US$147 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (9)
Room & Suite (18)
Pool & Beach (3)
Dining (2)
Hotel & Grounds (9)
Bathroom (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Room Tips
"Choose another hotel!!!"
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"We were too tired to keep driving, they offered a room at the opposite end of the elevator ... was perfect..."
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"Get the top floor away from the ice machine and elevator."
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"On the first floor, the only area you might want to stay away from is the hallway leading to the swimming..."
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