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Westin Chicago Northwest

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464 Reviews from our TripAdvisor Community

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Showing 448: English reviews
San Francisco, California
Level Contributor
59 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 10 November 2014

I've stayed at other Westins and this one did not measure up to the brand image. This is one of those hotels where the rooms are laid out in a rectangular pattern, and they all open onto a vast central atrium that extends from the ground-floor lobby all the way to the roof of the hotel. When there's a noisy... More 

Helpful?
Thank SuzanneDu
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We know how frustrating it is when noise keeps you up at night. Extra security was brought in to assist in keeping the noise levels down however this was... More 

Baltimore, Maryland
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 November 2014

This was my third hotel in a week and it was a breath of fresh air. My room was large and nicely appointed. I came in a day early for a conference and actually had time to appreciate the view from my room. It's right on a pond that has a walking trail around it. I didn't notice the musty... More 

Helpful?
1 Thank Patti H
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review! We are glad your stay was an enjoyable one and we hope to welcome you back in the near future More 

South Florida, Florida
Level Contributor
87 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 3 November 2014

Left late last month with most of my clothes still damp, had to call Front Desk to see if they could do anything. Nothing was done. Aside from the humid mildew smell the hotel is reasonable and the Conference Rooms are very comfortable. Shula's Steakhouse is excellent. If you get a chance and want something different go to the Pump... More 

Helpful?
1 Thank Febre33309
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our engineering staff for follow up. We do hope to have the opportunity to welcome you back for a future visit. Thank you More 

Travellers are raving about these Itasca hotels

Saint Louis
Level Contributor
67 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 2 November 2014

I stayed at the Westin over the weekend with my family. I will start with the positive. We stayed in a one bedroom suite. The room was large, well appointment, and mostly clean. There was, however, a large pile of trash under the sink in the kitchenette that I discovered when I was looking for a trash can--nasty but an... More 

Helpful?
1 Thank Russ H
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. We have shared your comments with our culinary team and... More 

Kalamazoo, Michigan
Level Contributor
5 reviews
Reviewed 2 November 2014 via mobile

This hotel was nicely appointed. Although the rooms did smelled like wet towels. I was in a few different rooms and this was a smell in all the rooms I had visited. The rooms were clean to the eye though. The only, which is see often, is the moldy stained grout in the shower tiles. The hotel seemed understaffed for... More 

Helpful?
Thank Renee91123
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback regarding your recent stay. We sincerely apologize for the frustrations you had with both the Coffee Grind and Atrium Lounge. We hope we have the opportunity to welcome you back, I can assure you that we will do our best to give you the great hotel experience that so many... More 

Oakville, Canada
Level Contributor
86 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed 27 October 2014

I was quite surprised that this was a Westin. It's just not up to what I expect of the brand. There for 1 night. It was a late check-in and early check-out. I asked for a wake up call at 06:40 at check-in. The phone rang at 06:55. Luckily I had set backups and was fine. The tub drain ended... More 

Helpful?
Thank Wakky_J
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Please accept our sincere apologize for your experience during your recent stay. We take guest feedback very seriously and have shared your feedback with the executive housekeeper and chief engineer. We hope to have the opportunity to welcome you back and provide you with the exceptional guest service you expect. More 

Cedar Rapids, Iowa
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 19 October 2014

We stayed with friends over the weekend of 10/17 in adjoining rooms (one suite/one regular room). Our friends had booked and asked for a crib for our room once when booking and again the morning of the stay. When we arrived, no crib. We called the front desk who told us there was no record of the request and they... More 

Helpful?
1 Thank Gina M
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your... More 

1 review
Reviewed 19 October 2014

Not only was the price perfect,they bumped us up to a Jr.suite. we celebrated our ten year anniversary is style and with peace of mind.Thank you so much to the staff of the Westin,there were two weddings and they were able to still give us the level of attention we deserve and needed.Again thank you for making our weekend memorable... More 

Helpful?
Thank Jenniphil1
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your five star review. Your comments are greatly appreciated and will be celebrated with departmental managers and staff! We hope to welcome you back for your 11 year aniversay! More 

Holland, Michigan
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 14 October 2014

Stayed here for a wedding a while back. Hotel is an atrium type hotel...asked for an upper floor per other reviews. We did not have trouble with noise. Wedding was nice. Reception tent was quite cold. Food was good. Room was spacious. My biggest problem with this hotel is they do not have free WIFI...only in the lobby area. Oh,... More 

Helpful?
1 Thank dee2123
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Guest feedback is important to us and we thank you for sharing yours. Your comments have been shared with our culinary staff. We do hope we have the opportunity to welcome you back in the future More 

Nathrop, Colorado
Level Contributor
102 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 14 October 2014

We were recently there for a wedding and the hotel did a really nice job on it. The tent, if you could call it that, was really a very nice and private venue to hold this type of event. The only thing holding this place back is the very bland decor. It has a nice center atrium but it has... More 

Helpful?
Thank Doug W
GM-Itasca, Director of Sales at Westin Chicago Northwest, responded to this review

Thank you for your comments we are glad you enjoyed your event. We take guest feedback seriously and have shared your comments with the department managers. We hope to welcome you back soon! More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
An O'Hare perimeter hotel, The Westin Chicago Northwest is located just 12 miles from O'Hare International Airport and 27 miles from downtown Chicago. 50,000 square feet of meeting and event space. ... more   less 

Additional Information about Westin Chicago Northwest

Address: 400 Park Blvd, Itasca, IL 60143-1212 (Formerly Wyndham Northwest Chicago)
Region: United States > Illinois > DuPage County > Itasca
Price Range: €85 - €188 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Westin Chicago Northwest 4*
Number of rooms: 408
Reservation Options:
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Also Known As:
Westin Chicago Northwest Hotel Itasca
Westin Itasca
Itasca Westin
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Questions & Answers

Here's what travellers have asked, with answers from Westin Chicago Northwest staff and other travellers.
3 questions
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Fresno, California
3 months ago
Redlands, California
4 months ago

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Questions? Get answers from Westin Chicago Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“a different hotel.... if you want to have a quiet night.”
 of 5 bubbles roadtripper10, 9 Nov 2016 | Read review
“Ask for top floor and lake view.”
 of 5 bubbles 146azim, 27 Oct 2016 | Read review
“Ask for a room that faces the ponds/ lakes. The views are really pretty in the morning.”
 of 5 bubbles Ladyvamp22, 24 Oct 2016 | Read review
“Pick one on a higher floor. Probably will have a better view than lower floors.”
 of 5 bubbles Countryboy001, 19 Oct 2016 | Read review
“There are rooms on the East that face the city and O'Hare”
 of 5 bubbles Bigterguy, 3 Oct 2016 | Read review
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