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All reviewscorner suiteheavenly bedupgraded to a suitebusiness hotelwedding receptionbar foodgift shopnice roomsstarbucks coffeemini fridgewoodfield mallthis past weekendo'hare airportbusiness tripchicagospgtent
I was arriving late (1AM) and leaving early. I needed a comfortable place to stay in Itasca.
The Hyatt place was a bit less expensive, but the Westin looked like it would be worth the minor price difference.
When I checked in the gentleman was...More
I was in town for a convention in Schaumburg, I prefer Westin when on business but lately have been striking out with consistency.
This westin did not disappoint.
Staff: all very well trained and pleasant, upgraded me to suite for gold status member. The bar...More
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 15 November 2017
Thank you for your five star review! Your comments will be celebrated with the team members! We hope to welcome you back soon! Be Well!!
As a Starwood Gold member, I have come to love staying at Starwood hotels. I go out of my way to find Starwood hotels in the cities I am visiting because I know the quality will be excellent. This is not the case with the...More
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 2 weeks ago
Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this...More
We found the best rate for this hotel on priceline. While I love the cost savings, it sometimes can come at the expense of being treated like a 2nd class citizen at the hotel when you arrive and they realize you prepaid. Not at this...More
Thank Steve S
Response from GM-Itasca, General Manager at The Westin Chicago NorthwestResponded 4 December 2017
Thank you for your five star review! Your comments will be celebrated with Adam, Jesus, Anna and the restaurant staff! Be Well!