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Eaglewood Resort & Spa

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Eaglewood Resort & Spa
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572 Reviews from our TripAdvisor Community

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There are newer reviews for Eaglewood Resort & Spa
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Showing 565: English reviews
Reviewed 3 January 2015 via mobile

Old wallpaper, outdated showers and tubs, never heard or saw a vacuum anywhere. Husband got very ill after New Years dinner. Spa booking agent didn't specify man or woman so I had to reschedule appointment. Kids were allowed in hot tub counter to posted rules. Could not get hold of agent to book bowling on a Sunday prior to visit....

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Helpful?
Thank Carol C
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review

Thank you for your review and for taking time to let us know which areas of our property requires our immediate attention. We regret if your experience did not quite live up to your expectations. We are always updating our property to ensure that our guests enjoy a comfortable experience from beginning to end and we have many exciting changes...

Chicago, Illinois
Reviewed 27 December 2014

I've always had a pretty good experience here. The front desk staff is exceptional. The food is good. It's a nice retreat from the city. I did not care too much for the spa staff, however, and had an issue with a spa service. The front desk staff, however, took care of everything. the pool is fabulous, too. They have...

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Helpful?
1Thank AprilDays111
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review

We appreciate you taking the time to let us know about your recent stay at Eaglewood Resort & Spa. Although we are happy to hear that you enjoyed your experience in our restaurant and pool, we regret to read that our spa services fell below your standards and we apologize for any inconveniences. We hope you'll allow us another opportunity...

Reviewed 15 December 2014 via mobile

December 12th through the 14th, my sister girls, hosted our annual event at Eagle wood Resort and Spa, and we had an Awesome time. The Spa staff Kelsey, and Christinia, made our spa services run smoothly. Christinia and Kelsy, always smiled, their tone was very inviting. We all appreciate the spa staff at Eagle wood Resort and Spa, and wish...

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Helpful?
Thank Krystal M
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review

Thank you for reaching out and sharing your review with us. It was a pleasure to host your event at our property and we are happy to hear that you enjoyed such a seamless experience throughout your visit at Eaglewood Resort & Spa. I am looking forward to sharing your kind words with our staff, as they will be pleased...

Reviewed 14 December 2014

When you first walk into the lobby the first thing you see is a stunning Christmas tree! It provided a great photo opportunity to many groups during our stay. The rooms are spacious and clean. The staff is very friendly and always willing to accommodate. We'll be back!!

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Helpful?
1Thank ywheaton
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review

We are so glad that you enjoyed our holiday decor, as well as our spacious accommodations and friendly customer service. It was a pleasure to welcome you to Eaglewood Resort & Spa. We hope you'll return soon!

Fairfax, Virginia
Reviewed 3 December 2014

I booked a last minute stay at this hotel November 17th and 18th. I wish I could give this place 10 stars, especially on their customer service. This trip was booked last minute because my mother (who was terminal with Stage 4 colon cancer) was flying to Korea the morning of the 18th, and this would be the last time...

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Helpful?
3Thank Jen W
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review

Caring for our guests has always been our highest priority so we can't thank you enough for taking the time to write such a beautiful review regarding your recent experience with us here at Eaglewood Resort & Spa. I am looking forward to sharing your heartwarming comments with our staff, as they will be truly pleased to learn that their...

Riverside, Illinois
Reviewed 2 December 2014

The room was just okay, for the money in the suburbs you might expect a bit of an upgrade. Toilet was loose, shower did not drain. Bedding was not great. The bar was slow to address or serve. The only thing I can say is that the valet/shuttle service was excellent. Thanks guys you were the highlight of the resort.

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Helpful?
Thank GJS_1105
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review

Although we are glad that you enjoyed our shuttle service, we regret that we were unable to impress you in every way. On behalf of our entire staff, I'd like to extend my sincere apologies for the inconveniences you encountered during your visit. We rely on our guests to direct us to the areas that need improving and I will...

Pittsburgh, Pennsylvania
Reviewed 17 November 2014 via mobile

The staff at this resort and spa were the best part of this experience. Everyone was incredibly kind, helpful and attentive. The rooms were clean, large, well-heated, beds comfy! The dining room food on the lower level was exceptional.

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Helpful?
4Thank kalabster
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review

Thank you for your review. Our team is committed to ensuring that our guests’ stays are memorable in every way and we are truly grateful for the kind words that you've shared regarding your experience with us. We are glad that we were able to impress you with our service, food and accommodations. Please visit Eaglewood Resort & Spa again.

Houston, Texas
Reviewed 4 November 2014

I was in business at this resort and had a late dinner with a colleague at the restaurant on the lower floor. At this time of the day, you usually expect everything but great service however I have to say that this young lady, Emily W. impressed me and my colleague by her kindness, patience, great attitude and outstanding service...

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1Thank Gilles G
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review

It is truly wonderful to learn that you received impeccable service while dining in Prairie River. Thank you for taking the time to reach out and share your encouraging remarks, as we will certainly pass your praises along to our team. We are glad that your recent business trip brought you to Eaglewood Resort & Spa and we hope we'll...

Virginia Beach, Virginia
Reviewed 3 November 2014

Check in was handled efficiently and with a smile . The room was very clean and the bed was comfy. I was attending a conference. Meeting rooms were nice ... Very comfortable chairs, too! The breakfast buffet was above average and snacks were provided and available all day. I did not have time to take advantage of the spa. My...

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Helpful?
Thank Cindy C
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review

Thank you for your review of Eaglewood Resort & Spa. We hope you’ll accept our apologies for any challenges or inconveniences that you experienced while with us. We aim to provide a pleasurable experience for all of our guests and are happy to see that our facilities met your needs. We hope you'll have the opportunity to visit with us...

Reviewed 29 October 2014

This is a great meeting facility if you want to wrangle in your people and trap them in the suburbs under the illusion of Chicago. The food is really amazing for a conference hotel. Where I have the problem is paying for a room in a resort that should be priced out more like a budget friendly hotel. However I...

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Helpful?
Thank Rebecca J
Tom G, General Manager at Eaglewood Resort & Spa, responded to this review

Although we appreciate your feedback, we regret to learn that we were not able to fully meet your expectations on this occasion. We strive to offer each of our guests a memorable experience from arrival to departure and are disappointed to know that your visit fell below your expectations. We are glad that you took advantage of our complimentary shuttle...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Upscale accommodations, luxurious amenities, technologically advanced conference facilities. Golf course and health spa. Spacious, mission style guestrooms with mellow golds, deep reds and rich greens used throughout. ... more   less 

Additional Information about Eaglewood Resort & Spa

Address: 1401 Nordic Rd, Itasca, IL 60143-2499
Region: United States > Illinois > DuPage County > Itasca
Price Range: €140 - €206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Eaglewood Resort & Spa 4*
Number of rooms: 295
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Also Known As:
Eaglewood Resort And Spa Chicago
Eaglewood Resort & Spa Chicago Hotel Itasca
Eaglewood Hotel Chicago
Eaglewood Hotel Itasca
Eaglewood Resort And Spa Itasca Il
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Questions & Answers

Here's what travellers have asked, with answers from Eaglewood Resort & Spa staff and other travellers.
5 questions
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Questions? Get answers from Eaglewood Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you can't do a lot of walking ask to be located close to the lobby...the north and south tower are a distance from the lobby.”
 of 5 bubbles SophiaRose13, 4 Jan 2017 | Read review
“This was my first time here, so I can't compare rooms, but everyone from my conference was pleased with their accommodations.”
 of 5 bubbles lksjones, 2 Nov 2016 | Read review
“You'll do a lot of walking no matter which room you're in - esp. rooms in the North Tower”
 of 5 bubbles DuffyB174, 20 Sep 2016 | Read review
“To limit walking, ask for a room near the lobby area.”
 of 5 bubbles troyu487, 26 Aug 2016 | Read review
“ask for golf course view”
 of 5 bubbles dale1006, 23 Aug 2016 | Read review
5 of 5