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Chicago Marriott Northwest

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249 Reviews from our TripAdvisor Community

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Showing 242: English reviews
USA
Reviewed 11 August 2015 via mobile

Even though our toilet had a hard time flushing and there isn't free breakfast it was a good stay. I was surprised to see they have a very new modern bathroom. We let the lobby know about the toilet on last night because we didn't have time to let them know sooner and they were very apologetic and even sent...

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Helpful?
Thank 84chevelle
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for choosing to stay at our hotel and for sharing your experience. My sincere apologies for the issue you experienced with your toilet, but I'm glad to see it did not put a damper on your stay and our staff responded appropriately. We look forward to the opportunity of welcoming you back soon. At your service, Molly Matelski...

Chicago, IL
Reviewed 4 August 2015

We stayed at the Chicago Marriott Northwest for my son's wedding. The staff was the best I have ever encountered. Everyone we met had a smile on their face and a friendly hello. We worked with Gina in Sales and she was very helpful and responded promptly to all of our emails and requests. She made our group booking easy!...

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Thank Complete_Travel
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Thank you for choosing to stay at the Chicago Marriott Northwest for your son's wedding. I'm delighted each of our associates were able to accommodate your needs and went out of their way to ensure you had a memorable and enjoyable stay. We hope to have the opportunity to serve you again the next time your travel needs bring you...

New York City, New York
Reviewed 19 July 2015

Probably about the fifth time at this property as we usually travel for business to the area. The staff is very attentive and nice as usual. Pros: Great rooms for price and lots of dining options in the area. Exercise rooms are well maintained and great for workouts. Rooms are quiet and showers seem to have been redone with nice...

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Thank Lannabelle
Champaign-Urbana, Illinois
Reviewed 8 July 2015

CONS - Wifi doesn't work, no free breakfast ($10 will get you some pastries), rude night staff, too much light comes through "blackout" curtains, weird bathroom doors. The bathroom doors (NOT shower door) is a sliding glass door with 1/2 gaps on each side. They do not contain sound nor smell (and someone could peep in if they are weird)...

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Helpful?
Thank RosemaryCollins
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Ms. Collins, Thank you for choosing to stay at the Chicago Marriott Northwest; it was a pleasure hosting you. I want to sincerely apologize for the negative experiences you had while staying with us. We will certainly keep your comments in mind as we continue to look for ways to provide the best value to our guests as well...

Pensacola, Florida
Reviewed 5 July 2015

I was here on business and booked for a single night. When my plans were extended I moved to the HGI. I wish I hadn't. The room was generous in size. Clean and comfortable. There was not any noise from the adjacent rooms. My pillow preference in my Marriott profile was accommodated without having to ask. The room service breakfast...

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Helpful?
Thank Jennk1975
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Jenn, Thank you for taking the time to share you experience at our hotel, we are delighted you enjoyed your time with us. We hope to have the opportunity to host you again in the future! Sincerely, Molly Matelski Assistant General Manager

Lansing, Michigan
Reviewed 30 June 2015

We stayed for two nights at the Chicago Marriott Northwest in Hoffman Estates and had a great experience. We were in town for a Friday night wedding held at a different venue. The hotel provided a shuttle service to and from the wedding for the guests which was clean and comfortable, a great way to enjoy the event from start...

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1Thank Sue E
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Sue, Thank you for choosing to stay at our hotel with your wedding group! I'm so glad to see that we met your expectations in all areas, as we strive to deliver a memorable experience. Should you have travel and/or event needs in the area in the future, we hope to have the opportunity to serve you again! Sincerely,...

MILTON KEYNES
Reviewed 29 June 2015

Very nice hotel. Modern Marriott so room was spacious, comfortable with excellent bedding and good free wifi. Thought restaurant was rather pricey but there were other options nearby. Staff very helpful. Note that if coming off I90 you need coins (90c from Chicago, 60c from West) to exit if you don't have a freeway account!

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Thank Chris50259
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Chris, Thank you for choosing to stay with us and for taking the time to share your feedback. We are glad you enjoyed your overall stay, but I apologize you found our pricing a bit high in the restaurant. We will certainly keep this in mind as we continue to look for ways to provide the best value to...

Pensacola, Florida
Reviewed 29 June 2015

We held a three-day meeting here and were very pleased with all the elements of price, quality, convenience and service. The sleeping room rates were excellent and included a nice breakfast (not anything like the budget hotels with the boring, basic breakfast even though the price was comparable). Small thing, but the elevators were outstanding with hardly any waiting ever...

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Helpful?
Thank Brett C
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Brett, Thank you for choosing to host your event at our hotel. We are pleased you enjoyed your stay and Gina, Roberto and Sandee were able to accommodate your needs. Should your travel or event needs bring you back to the area, we hope you consider our hotel again! Sincerely, Molly Matelski Assistant General Manager

Detroit, Michigan
Reviewed 29 June 2015

Stayed here for one night (Saturday) in June, 2015. We had two rooms reserved, one for my parents and one for my 2 daughters and I. We had rooms that weren't adjoining, but right next to one another (something the hotel staff arranged for us upon check-in, which was nice.) Both rooms were spotless (and I'm hard to please) and...

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Helpful?
Thank 814jenn
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Jenn, Thank you for choosing to stay with us; it was a pleasure serving your family. Thank you also for taking the time to give such a thorough review of your experience. We are glad you enjoyed your overall stay and have noted your comments regarding improvements and followed up with the necessary team members. Additionally, WiFi is included...

Monroe, Michigan
Reviewed 18 June 2015

Excellent Room Upgrades are now in place. The Bathrooms in Particular are now first Class. Bed upgrades are also well done. Rooms in general are very nice consistent with what you would expect from a full Marriott. unfortunately Marriott continues with Policy Preventing the use of the HDTV for anything but their Analog Content.

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Helpful?
Thank Michael G
Molly M, Assistant General Manager at Chicago Marriott Northwest, responded to this review

Dear Michael, Thank you for taking the time to share your feedback regarding your stay at the Chicago Marriott Northwest. We are happy to see that you enjoyed our newly renovated bathrooms and also found the rest of our rooms to be accommodating. My apologies that you were unable to watch some of your preferred HD programming, we have noted...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located in the upscale suburb of Hoffman Estates and near Schaumburg, the Chicago Marriott Northwest makes every stay a pleasure. ... more   less 

Additional Information about Chicago Marriott Northwest

Address: 4800 Hoffman Blvd, Hoffman Estates, IL 60192-3722
Region: United States > Illinois > Hoffman Estates
Price Range: €108 - €193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Chicago Marriott Northwest 3.5*
Number of rooms: 291
Reservation Options:
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Also Known As:
Chicago Marriott Northwest Hotel Hoffman Estates
Marriott Hoffman Estates
Hoffman Estates Marriott
Marriott Hotel Hoffman Estates
Hotel Style:
#1 Family Hotel in Hoffman Estates
#1 Business Hotel in Hoffman Estates
#2 Romantic Hotel in Hoffman Estates
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Questions & Answers

Questions? Get answers from Chicago Marriott Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Always ask for upper floors”
 of 5 bubbles Ibrahim1965, 2 Oct 2016 | Read review
“You might want to stay away from the elevators”
 of 5 bubbles sandyu490, 16 Sep 2016 | Read review
“skip the restaurant- make a reservation somewhere else.”
 of 5 bubbles RuthL34, 17 Jul 2016 | Read review
“Immaculately clean rooms, quiet hotel with much to offer”
 of 5 bubbles amandag119, 28 Jun 2016 | Read review
“Would recommend rooms from 3rd floor and up if you want to be able to open your curtains and see something besides a/c units, etc.”
 of 5 bubbles MaryWisconsin, 20 Jun 2016 | Read review
5 of 5