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Holiday Inn Express Hotel & Suites Chicago Airport West

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Traveller (48)
Room & Suite (39)
Pool & Beach (5)
About
Location
Cleanliness
Service
Value
Located minutes from Downtown Chicago along I-290, our new Holiday Inn Express & Suites Chicago Airport West - O Hare is near some of the nation s top companies, including Westbrook Corporate Center, Actuant, SAP, Navistar, Ace Hardware and Loyola Medical Center, and with easy access to Chicago s main highways, including I-88, I-294, and I-355.Situated in suburban Chicago, our hotel is an ideal location for travelers visiting nearby attractions such as Yorktown Mall, Oakbrook Mall, Drury Lane Theatre, Oakbrook Terrace, and downtown Chicago. Chicago s O Hare International Airport is (ORD) 6 miles and Chicago Midway International Airport (MDW) is 15 miles from the hotel.All rates include our daily hot Express Start Breakfast. Our hotel guest rooms include 32' flat panel HDTVs and free wired and wireless HSIA while our suites include microwaves, refrigerators and sofa sleepers. To make your stay more relaxed and comfortable enjoy our state-of-the-art fitness center and indoor heated pool. Stay connected in our 24-hour business center. Families can enjoy the Holiday Inn Express & Suites Chicago Airport West - O Hare s easy access to many Chicago attractions such as Brookfield Zoo, Wrigley Field, U.S. Cellular Field, Soldier Field, United Center, Field Musuem, Navy Pier and the Magnificent Mile by car or by Chicago s public transportation system.
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Property amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Free Parking
Breakfast included
Airport Transportation
Breakfast Available
Business Centre with Internet Access
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Shuttle Bus Service
Wheelchair Access
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Room features
Air Conditioning
Family Rooms
Microwave
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Mid-range
Quiet
HOTEL CLASS
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Location
Full view
37Car recommended
Grade: 37 out of 100
15Restaurantswithin 1 km
1Attractionwithin 1 km
256Reviews
80Photos
6Q+A
73Room tips
Traveller rating
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Popular mentions
Hotel is dated but fairly clean. Upon checking the staff could not recommend a single restaurant in the area. That’s odd and not helpful. Biggest negative is some of the clientele staying at the hotel. One couple had a very loud and obscene argument at 1 am. Will not stay
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West
Responded 6 Nov 2018
Hello msukc, Thank you for your feedback regarding your stay at Holiday Inn Express Chicago West-O'Hare Airport Area, IL. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about cleanliness. On behalf of the hotel, I'm sorry we fell below your expectation regarding customer service and the noise during your stay. We will address these concerns. We hope you give us a chance in the future to show you how great our hotel is. Sincerely, Orlando Case Manager IHGService
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We had a nice stay at the Holiday Inn Express. The location of the hotel is very convenient to the Eisenhower Expressway (I-290), which makes it pretty easy to get across town and downtown quickly. The staff was very helpful and friendly. We found a discrepancy between on our
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West
Responded 25 Oct 2018
Hello Chad C, Thank you for choosing us and for leaving a review. I am happy that you found our staff accommodating and that our location worked for your travel needs. On the other hand, I am sorry that you were faced with am issue with the billing, but I am happy it was rectified. I am sorry that the general condition of the property, the towels and the hot tub negatively affected your overall satisfaction. Your feedback has been taken into account and will be shared with our management team. We are confident that necessary steps will be made, in order to achieve complete guest satisfaction. Again, thank you for staying and we hope you give us another chance to show you how great our hotel is. Best Regards, John O Case Manager IHGService
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I picked this hotel because it was only 1/2 hour away from Chicago and had a pool and hot tub. The greeting staff was nice. The room was nice. The heated pool was great but the Hot tub was cold and I was so looking forward to sitting in that after a long walk in Chicago. Also
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Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Chicago Airport West
Responded 8 Oct 2018
Hi jenniferlynnburbank, Thank you for taking the time to write this review and for being our guest. I am happy to read you considered the proximity of our hotel to be very rewarding. We strive to always give that little bit extra service and our team will certainly be pleased to hear your compliment about the room, breakfast and hotel facilities. Although I am sorry for the noise disturbance caused by our other guests as well as the level of service during check out. I can just imagine the challenging scenario you had to go through. After reading your review, I immediately forwarded your feedback to our upper management for upgrades on sound insulation and training purposes. Again, thank you for sharing your experience. Should you decide to visit us in the future, I hope you will give our hotel another opportunity to host your stay. Best, Zel N. Case Manager IHGService
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Stayed here overnight by myself on my way back to NE Ohio from Minneapolis. I had reserved a King size bed room using AAA. Check-in was very fast and the front desk clerks were attentive (great customer service). My room was on the top floor in a corner. It was large, clean,
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Breakfast was a joke. No orange juice or apple juice in the morning, no milk, stained carpet. Stayed there for six days with four adults. Had to call down daily to get four towels for morning showers. One day no maid service. Outside and inside trash cans were not empty and over
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view of property next door
Caved in mattress in room 428
Caved in mattress in Room 428
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are pets allowed?
I would call hotel to check.
0 votes
Hi! The cemetery is less than two miles from the hotel, so -- off the top of my head -- I can't think of any reason you couldn't walk. I'll defer to the hotel, though; it's possible there's something I've forgotten. You folks should definitely schedule a visit. At last count, I've visited 117 countries, all 50 states, and all the provinces and territories of Canada -- and in all those places, Chicago is one of my favorite cities. If you don't mind the traffic, Chicago's a wonderful place -- lots to see and warm, friendly people. You'll love it!
2 votes
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exactly about 15 minutes without traffic. the staff is amazingly friendly just ask them for the shuttle its supereazy. enjoy
1 vote
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It was close to highway exit. should be easy
0 votes
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Do you have a room with 2 queen beds
yes
0 votes
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12
"Stay away from rooms facing east or south"
"If internet access is necessary, ask to stay in the central part of the hotel."
"Request parking lot side"
"Quiet, accomodating, clean, great location close to shopping and restaurants"
"Ask for a nice room!"
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PRICE RANGE
US$97 - US$159 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
holiday inn express hotel and suites chicago airport west
LOCATION
United StatesIllinoisHillside
NUMBER OF ROOMS
135
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