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Courtyard Chicago Highland Park/Northbrook

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Courtyard Chicago Highland Park\/Northbrook
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94 Reviews from our TripAdvisor Community

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There are newer reviews for Courtyard Chicago Highland Park/Northbrook
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Showing 93: English reviews
Royal Oak, Michigan, United States
Reviewed 12 January 2016 via mobile

I wouldn't make this my first choice next time. The rooms were fine and comfortable, but it was one thing after the other that made it unpleasant. Service could definitely improve. I went to the Bistro at 5:30 (it opened at 5) and the guy wad obviously annoyed that I was there and told me he couldn't get to me...

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Helpful?
1Thank Lisa P
Diana B, Assistant General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Dear Lisa P, My sincerest apologies for the poor service you received during your travels to our hotel. The management staff will be addressing the issues with the team to ensure proper service in the future in all departments. Our goal is to provide the best possible service for each and every guest at the hotel and we apologize for...

Reviewed 8 January 2016

We had our wedding in the North Shore and was able to obtain a nice group rate for our guests to stay at this hotel. Rooms are clean. Neighborhood is quiet. Location is convenient as it's just beside I-94. The hotel managers/assistants were quite professional and efficient when communicating all kinds of details for our visiting group. They were also...

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Helpful?
Thank Caleb M
Diana B, Assistant General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Dear Caleb M, Thank you so much for the great review! We appreaciate your feedback and hope to see you again in the future. Congratulations on your wedding! Sincerely, Diana Bolano Assistant General Manager

Minnesota
Reviewed 23 December 2015 via mobile

Comfy supportive bed. Room was clean. Large bathroom. Keurig coffee maker. Helpful staff. Near several gas stations and a mall for food and shopping. Easy location off US 41 and I 94 interstate. Quiet in spite of highway. Good value. Would repeat stay

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Thank umyaya
Michigan, USA
Reviewed 15 December 2015

Always stay at this hotel and never disappointed. They do go out of their way to accommodate all needs, etc. There seems to be a change in management - saw some new faces but it all flowed well. A few trips ago had an unpleasant stay but it's been great since then. The bathroom towels need to be updated -...

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Thank Anne_Pereira
Bromley, England, United Kingdom
Reviewed 10 November 2015 via mobile

Nice big rooms overlooking a central courtyard. Swimming pool and other facilities. Staffs really friendly and helpful, organising taxis and such like. Breakfast is a little limited but there are some hot food options. Hotel is set back slightly from the main room so there is little noise from traffic. Reasons for me that it is not a higher rating...

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Helpful?
Thank 2012JandBS
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

At the Courtyard Highland Park/Northbrook, we strive to meet our guests’ needs to supply an enjoyable experience. Next time you are able to come to the North Shore Area, there are wonderful modes of transportation to the Downtown Chicago Area of the close train stations down to the Union Station, etc. This is a great way to enjoy the city...

Omaha, Nebraska
Reviewed 9 November 2015

The bed is fabulous! The covers are just right... not to hot, not to cold. Comfy! The lobby was a great place to meet with friends and maybe watch a game. My only issues were with the service. When we arrived to our room, there was an open refrigerator sitting by the cabinet rather than inside of the cabinet. It...

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Helpful?
Thank RussandAnne
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

At the Courtyard Highland Park/Northbrook, we strive to meet our guests’ needs to supply an enjoyable experience. I hope that you thoroughly enjoyed the hotel. All the associates truly enjoy helping guests and making sure that the Marriott standards are in place to welcome you. I apologize that we missed the mark during this stay, but I am very confident...

Santa Cruz, California
Reviewed 27 October 2015

The rooms in the hotel are somewhat dated, but reasonably comfortable, somewhat below average among the Courtyards I've visited. Rooms don't have views of anything better than the parking lot and suburbia. There's a gas station across the street with a convenience store, which is helpful, but it's a difficult (wide and busy) street to cross. The hotel is very...

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Helpful?
Thank santacruzer_95060
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

I appreciate that you have voiced your concerns during your stay as we only want to make sure that we can learn and continue to develop our team. Next time that you are in the North Shore Area, please let me know as I would be delighted to host you again. Our hotel recently went through a multi-million dollar renovation...

Rustington, United Kingdom
Reviewed 22 October 2015

Good place to stay with ample space in the foyer to meet a large group of people. Our room had a balcony facing the outside of the building which was a nice surprise. Plenty of parking and the rooms were clean with the exception of a less than pristine bathroom - really minor though. Special package put on for wedding...

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Helpful?
Thank htur61
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Thank you so much for such a great review! Truly appreciate that you recognized the hardworking staff and happy that we made the mark with you on your recent stay! All the best, Stephanie Portrey - General Manager - Courtyard Highland Park/ Northbrook

Olathe, Kansas
Reviewed 21 October 2015 via mobile

Average accomodations...they don't change much from Courtyard to Courtyard. You know you're going to get a clean room, good pillows and a nice mattress. Same can be said here. Bistro plus for nightcap or breakfast.

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Helpful?
Thank RyanP_KC
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

At the Courtyard Highland Park/Northbrook, we strive to meet our guests’ needs to supply an enjoyable experience. Next time you are able to come to the North Shore Area, there are wonderful modes of transportation to the Downtown Chicago Area of the close train stations down to the Union Station, etc. This is a great way to enjoy the city...

miami
Reviewed 17 October 2015

I have stayed here many times over the years visiting relatives. Last year they were sold out so stayed elsewhere. Glad to be back for a good stay. The biggest change was the lobby redo with a food bistro offering breakfast lunch and dinner with decent food plus beer and wine. Nice to be able to stay in and not...

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Helpful?
Thank Miamijim
Stephanie P, General Manager at Courtyard Chicago Highland Park/Northbrook, responded to this review

Thank you for raving review! We truly love our local area and love to share our knowledge with guests! We look forward to welcoming you to the hotel when your travel takes you to the North Shore Area. All the best, Stephanie Portrey - General Manager - Courtyard Highland Park/ Northbrook

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Shuttle Bus Service
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Courtyard Chicago Highland Park/Northbrook

Address: 1505 Lake Cook Rd, Highland Park, IL 60035-4416
Region: United States > Illinois > Lake County > Highland Park
Price Range: €82 - €167 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Chicago Highland Park/Northbrook 3*
Number of rooms: 149
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Also Known As:
Courtyard Chicago Highland Park/Northbrook Hotel Highland Park
Courtyard Highland Park
Highland Park Marriott
Highland Park Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Chicago Highland Park/Northbrook staff and other travellers.
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Questions? Get answers from Courtyard Chicago Highland Park/Northbrook staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get rooms furthest away from the highway.”
 of 5 bubbles frances564, 19 Nov 2016 | Read review
“Rooms facing west are quieter”
 of 5 bubbles T0rdE, 26 Oct 2016 | Read review
“Get a room on the inside of the hotel. There are highways and train tracks nearby.”
 of 5 bubbles bobwI3932LF, 22 Aug 2016 | Read review
“the suites over looking the courtyard are really nice. but all rooms are fine.”
 of 5 bubbles N6610ZJnancys, 26 Jul 2016 | Read review
“Stay on courtyard side”
 of 5 bubbles paulsN5729ES, 30 Apr 2016 | Read review
5 of 5