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Extended Stay America - Chicago - Gurnee

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Traveller (18)
Room & Suite (29)
Dining (1)
Overview
Hotel website
5724 Northridge Dr, Gurnee, IL 60031-4911 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Kitchenette
2.5 Star accommodation
Additional information
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Offers from Extended Stay America - Chicago - Gurnee
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Rooms
28 Oct29 Oct
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (121)
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LanguageEnglish
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All reviews home away from home front desk safe location six flags on a daily basis luggage cart spacious room shower head staff was very friendly enjoyed our stay my son gurnee mills mall great place to stay lynn kitchenette esa housekeeping
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1 - 5 of 119 reviews
Reviewed 23 August 2018

From the moment you enter the building until you go to the room, the smell was terrible. I was a big mistake to book this hotel. Scary place! Did not feel comfortable to stay here! Really can't sleep from the smell and the atmosphere in...More

Thank gbu3000
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 23 August 2018

Please accept our sincere apologies for failing to provide you the clean and comfortable stay that you deserved. We take these issues very seriously, and steps are already underway with our housekeeping team to ensure this does not happen again. We can absolutely do better,...More

Hotel's Favourite
Reviewed 22 March 2018 via mobile

Its the staff at this location that makes everything perfect. Kathy, Kaylee, Lynn, Dave and Josh are ALL great!! Friendly, kind, helpful and truly go above & beyond. They are role models of outstanding customer service in every aspect. Dont hesitate, you wont be sorry.More

1  Thank Lori G
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 23 March 2018

Lori, thank you for the wonderful review of Extended Stay America. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a role in making your stay with us a memorable one. Thanks once...More

Reviewed 13 July 2018 via mobile

I was very disappointed with my stay here. When I arrived, local police were outside the front entrance door interviewing 2 people which made it very scary. Lots of people lurking around the parking lot and hallway areas. Hallways smelt nasty. Room was ok. Nothing...More

Thank JWinarski
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 14 July 2018

Thank you for staying at our hotel. We are sorry you felt unsafe at our property. We take the safety & security of all of our guests very seriously, and our well-trained staff is capable of handling any situation, so please be ensured that our...More

Reviewed 26 June 2018

So, we stayed here for Memorial Day and had this place booked already for two weeks later on my my bday. I want to say that the staff was nice, but the room was extremely dirty and disgusting each time to the point I felt...More

Thank ChiTown2Vegas
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 27 June 2018

It was extremely disappointing to read your comments. You deserved a clean, comfortable, and a stress-free stay, and we can’t’ apologize enough for what you encountered. We take the cleanliness very seriously, and for sure we allocated you the wrong room which was not ready...More

Reviewed 31 May 2018

I have been stay here for multiple weeks at a time for several years. The facility are always clean and maintained. The price is very reasonable for the area and most importantly the staff is great! Special Kudos to Lynn. If you need a kitchenette...More

Thank hanshaas2017
Response from 00esa, Manager at Extended Stay America - Chicago - GurneeResponded 31 May 2018

We appreciate your loyalty towards Extended Stay America and the wonderful feedback about your experience here. We are thrilled to know you liked our well-maintained property and that you were awed by our excellent hospitality. Thanks for your positive comments, and we look forward to...More

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About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Room amenities
Microwave
Air Conditioning
Details
Price range
US$70 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$70 - US$138 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Photos
Traveller (18)
Room & Suite (29)
Dining (1)
Nearby
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Nearby AttractionsSee all 19 nearby attractions
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Questions & Answers
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Room Tips
"1st floor is quieter away from the front desk"
KMC12_2007
15 May 2018
Read review
"First floor cloe to the coffee can be louder than elsewhere. Higher floors and rooms further from the lobby..."
hanshaas2017
14 Sep 2017
Read review
"Don't choose this hotel at all! Until they get the Smoking Problem under control."
jedsonmooselodge
11 Sep 2017
Read review
"Go elsewhere unless you have no other options."
JE2514
29 Aug 2017
Read review
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