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Fairfield Inn St. Louis Fairview Heights

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102 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn St. Louis Fairview Heights
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Showing 102: English reviews
Newark, Delaware
Reviewed 3 September 2016

First and last. Rooms and bathroom needs updated. Too many other hotels that are newer to stay in the area Mgr said only first floor for pets Found dog s---- in elevator this morning. Went up with a lady tonite in elevator she is on third floor her dog(s) more than one staying in one room she is on third...

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Helpful?
Thank carol2628
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Dear Carol2628, Thank you for taking the time to leave comments about your recent stay with us. I would like to apologize for the issues that you encountered. It is true that we accommodate travelers with pets and we do try to keep them on the first floor. However, sometimes there are no available rooms on the first floor and...

Huntersville, North Carolina
Reviewed 17 August 2016

I have stayed at a lot of Fairfield Inns and I can tell you that this one is substandard. Old and worn out. The staff was very nice but that can't make up for the fact that this hotel feels and looks like a low-end property. Don't stay here if you are expecting the usual Fairfield Inn experience. Marriott should...

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Helpful?
Thank Anonymous_drifter
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to leave your comments. We try to accommodate each guest and provide excellent customer service to create a great experience. However, we sometimes fall short and I apologize for the issues you encountered. I can understand the frustration with the inconsistency within the Fairfield brand. Again, I appreciate your feedback. Sincerely Jason Aulds

Midwest
Reviewed 27 July 2016

This hotel owned by same mgmt. company that runs Hampton Inn next door, they got remodeled last year and this Marriott still stuck in the 80s. Got a room for family and they had nothing but poor issues from Musty room, water marks on wall from water on the wall, wet AC carpet by unit, very slow elevator, poor breakfast....

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Helpful?
Thank OklahomaMidwest
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Dear OklahomaMidwest, Thank you for your comments about our hotel. You are correct that the hotel has not been remodeled recentlyand I aapoologize for the issues you encountered. We strive to provide great customer service here and we appreciate any feedback that will help us improve in the future. Sincerely, Jason Aulds

Powhatan, Virginia
Reviewed 25 July 2016 via mobile

The rate Is fairly cheap however it's rough to say this is a Marriott property. Definitely needs updating no fridge in the rooms. I will say they do keep it clean for the age and it is convenient with several restaurants near by within walking distance.

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Helpful?
Thank Jeremiah T
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Thank you for taking the time to leave your comments about our hotel. We are committed to providing the best service that we can and your feedback allows us to focus on the problem areas.

Farmington, Missouri
Reviewed 25 July 2016 via mobile

We had a larger guest suite, which the size was great! The smell of old stale cigarette smoke was so strong that my son(21months) and I coughed and gagged for most of the night. The employees were very nice, the location was great, however, again, this is not the Marriott I know and love. There was no little store to...

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Helpful?
Thank Queenkrissy
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Queenkrissy, We appreciate that you took the time to leave feedback about our hotel. Your comments aid us in focusing on the issues that we can improve on. This is an older property but we feel that our customer service and positive outlook helps us provide an enjoyable stay. Thanks again for your time.

Chester, Illinois
Reviewed 19 July 2016 via mobile

My son and I are staying the night because we are going to a cardinals game. The hotel and room are clean. The pool felt great and the area was very clean. I would stay here again. I also called around 1100 to see if it was possible and the gentleman was very nice and said that would be OK.

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Helpful?
Thank James K
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Dear James K, Thank you for taking the time to leave comments about our hotel. We pride ourselves on creating a wonderful guest experience and we strive to give the guest great service. I am glad you found your stay to be satisfying and we look forward to serving you again in the future. Sincerely, Jason Aulds

North Myrtle Beach, South Carolina
Reviewed 3 June 2016

The previous evening we stayed at a Fairfield Inn that was making every effort to renovate and keep updated, this place was a perfect example of a property that was headed in the wrong direction. Rooms seemed to be stuck in the 80's, really dated, poorly maintained and worst of all, rooms facing the freeway were extremely noisy. Staff was...

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Helpful?
Thank Zaxby
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Dear Zaxby, Thank you for taking the time to share your experience with our hotel. I have shared this with the appropriate staff members to correct these issues. I apologize for any inconvenience you encountered and would like to discuss these opportunities with you at your earliest convenience at 618-398-7124. Thank you again for your feedback. Sincerely, Jason Aulds

Reviewed 27 April 2016 via mobile

If you're planning to stay here, save your money and sleep in a tent next to the highway. I've read other reviews about the noise from the highway so I called the hotel and requested a room away from the highway. The hotel did honor my request and arrange for my room to be away from the highway but it...

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Helpful?
1Thank Whammie787
Jason A, General Manager at Fairfield Inn St. Louis Fairview Heights, responded to this review

Whammie787, Thank you for your feedback and I apologize for the noise during your stay. I understand how the lack of a good nights sleep can effect your stay. Our goal is to create a comfortable stay with superior guest service. Obviously we fell short of our goal. I have notified the appropriate staff to share your feedback and I...

United States
Reviewed 26 April 2016 via mobile

Stayed here couple days ago and the staff was amazing, especially LaShawnda. This young lady went above and beyond to make my husband and I stay as comfortable as possible, she was very helpful and attentive to our needs including getting extra things upon our request, not to mention every greet was with a smile. I absolute plan on staying...

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Helpful?
Thank Cheri H
Sunrise Beach, Mo
Reviewed 25 April 2016 via mobile

Very comfortable rooms. In process of remodeling, but not an issue with stay. Staff very accomadating. Several restaurant within walking distance. Close to metro to take to Busch Stadium. Highly recommend and will use in future.

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Helpful?
Thank Brad M

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Fairfield Inn St. Louis Fairview Heights

Address: 140 Ludwig Dr, Fairview Heights, IL 62208-1333
Region: United States > Illinois > Fairview Heights
Price Range: €88 - €135 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn St. Louis Fairview Heights 2.5*
Number of rooms: 63
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Also Known As:
Fairfield Inn St. Louis Fairview Heights Hotel Fairview Heights
Fairfield Inn Fairview Heights
Fairfield Fairview Heights
Fairview Heights Fairfield Inn
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Questions & Answers

Questions? Get answers from Fairfield Inn St. Louis Fairview Heights staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“As far away from freeway as possible”
 of 5 bubbles kdbauder, 17 Dec 2016 | Read review
“rooms on north side are quieter. some noise from above so advice top floor.”
 of 5 bubbles andylC1789RU, 2 Nov 2016 | Read review
“top floor always the best.”
 of 5 bubbles E-Rockin, 24 Oct 2016 | Read review
“for a good room, keep driving. This isn't the place.”
 of 5 bubbles Anonymous_drifter, 17 Aug 2016 | Read review
“Avoid at all costs.....go to Sheraton 4 Points instead”
 of 5 bubbles OklahomaMidwest, 26 Jul 2016 | Read review
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