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We did not appreciate the mouldy smell on the first floor, worn out flooring, greenish pool. Beds were old and soft.
Our reservation was messed up, hotel very over priced at $150.
Check in staff was very nice, breakfast was good, coffee was...More
Thank Lisa A
Response from Christopher H, General Manager at Fairfield Inn St. Louis Fairview HeightsResponded 4 days ago
Dear Lisa A,
I am sorry to hear you did not enjoy your stay with us. I do appreciate the good comments about the team though. They work hard to make sure all of our guests are taken care of. I also appreciate the comments...More
We are very loyal Marriott travelers and have stayed at many through the years. Some are excellent, some are good but we have never stayed at a Marriott like this. If I didn’t see this Marriott listed on their website, I would have guessed that...More
Thank Sonia J
Response from Cathie J, Front Office Manager at Fairfield Inn St. Louis Fairview HeightsResponded 2 weeks ago
I'm sorry that you did not enjoy your stay with us, we would have been happy to move you to a room that didn't have these is issues. I apologize that you have not received a response from the managers, he has been out of...More
I stayed there because I am a Marriott GOLD member. I read the reviews and still decided to stay there because of the points. Since I travel alone and simple the hotel was OK, room was clean and easy to get too. As mentioned it...More
1 Thank James C
Response from Cathie J, Front Office Manager at Fairfield Inn St. Louis Fairview HeightsResponded 28 April 2018
Thank you for staying with us. I'm happy that my staff was able to provide wonderful service. We are under new ownership and expecting updates.
I am a marriott gold member and have been platinum so I've stayed in hundreds of marriott properties and this is by far the worst. On the positive side the staff is very helpful and are marking an heroic effort to accommodate guests in a...More
Response from Christopher H, General Manager at Fairfield Inn St. Louis Fairview HeightsResponded 17 April 2018
I am very sorry about the issues with your stay. We take all issues very seriously which is why we have already had our pest control company come to inspect your room. They did a thorough inspection and their report came back negative. They did...More
We have stayed here several times over the past few years. They have been letting it run down for a while. The staff is still great, well most of them. We checked in on 4/8/18. Our room was hot and the bathroom was covered in...More
Thank Mel C
Response from Cathie J, Front Office Manager at Fairfield Inn St. Louis Fairview HeightsResponded 12 April 2018
I'm sorry that you did not enjoy your entire stay. We are under new ownership and expecting updates this year. I understand how frustrating it can be when room conditions are not what you expected. I'm glad that you were able to enjoy your stay...More