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O stars for management. They had the opportunity to get a good review but they were not willing to help me on a accidental double booking. Now I will never stay at this property again. The property is realistically a 2 star hotel. Needs improvements...More
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 20 September 2017
Thank you for your candid feedback. I'm disappointed to hear your experience with us was anything less than outstanding. Please feel free to contact me directly if you would like to discuss the booking error. I would like to find a solution to any issues...More
Conveniently located right off of I-64. Very professional staff, fresh cookies at check-in. Lobby bar and restaurant. Room was amazing and incredible sushi right across the parking lot! They have a great pool and gym.
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 31 August 2017
Thank you for the great feedback. We're happy to hear you enjoyed your stay & hope to see you again soon. Happy travels to you & yours!
Have to say those were the some of the best oatmeal cookies I've had! Really loved them. Hotel was good, not brand new but nice. Clean and well-lit, decent size room, comfy beds. Nice SPG recognition. Nearby to restaurants and shops (just across the highway)....More
Stayed for one night - the location worked for my needs, so I have no regrets, but wish there had been another Starwood property close by. Some pluses, but lots of minuses.
Was checked in by a young woman who was totally disinterested in the...More
My wife and I booked this by bidding on priceline.com. We got a good deal...not a great deal. At first, we thought that it was a great deal because it was a Four Points by Sheraton. Upon arriving we realized it was just a "good...More
Response from Nicholas A | Property representative |
You are all correct! 3pm is our official Check-In time at the hotel. During the week however, there are times when you may be able to check in earlier. You'd need to give us a quick call on your arrival day so we can have... More
You are all correct! 3pm is our official Check-In time at the hotel. During the week however, there are times when you may be able to check in earlier. You'd need to give us a quick call on your arrival day so we can have a look for you though.
Hope this helps!
Nick Andersen | General Manager