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Four Points by Sheraton Fairview Heights

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Traveller (54)
Room & Suite (52)
Dining (2)
Overview
319 Fountains Pkwy, Fairview Heights, IL 62208-2044 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star accommodation
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (328)
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LanguageEnglish
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1 - 5 of 327 reviews
Reviewed 1 week ago

We traveled here for a soccer tournament. The hotel is in need of a serious renovation. It is outdated and run down. Our room was dirty, the ceiling was bubbling and the wallpaper in the bathroom was peeling off. The toilet when flush shot out...More

Thank Lulo4330
Response from JarrelR8, Front Office Manager at Four Points by Sheraton Fairview HeightsResponded 6 days ago

I apologize for the issues you had here and we definitely appreciate all of your feedback. The hotel is set to undergo a renovation in the near future, we are just waiting on the final dates. Please reach out to myself (Jarrel- Front Office Manager)...More

Reviewed 3 weeks ago

We recently stayed here for a local soccer tournament. The front desk staff was extremely friendly and helpful. The housekeeping was not so good. I have never stayed at a hotel with a dirtier bathroom ever. The entire shower liner from about about head height...More

Thank Lee K
Response from JarrelR8, Front Office Manager at Four Points by Sheraton Fairview HeightsResponded 2 weeks ago

Thank you for all of your feedback as it is greatly appreciated. The hotel will be undergoing a renovation in the near future. I apologize for your issues during your stay and would be like to discuss more with you. Please call the hotel and...More

Reviewed 3 weeks ago via mobile

This hotel has potential! The staff is amazing! Food was good in restaurant! Room was awful! Toilet was not bolted to floor and seat was all cracked and ceiling peeling above toilet! Holes in sheets! Asked to be moved! They did and second room was...More

Thank IndianaKris
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 3 weeks ago

Thank you for staying with us and for your honest feedback. I know it how frustrating it is when expectations are not met and I apologize for the fact we fell short of meeting yours during your visit. We are hoping to receive much needed...More

Reviewed 4 weeks ago

The hotel definitely needs to upgrade their standards. I was very disappointed in the room that we were assigned. The comforters and sheets were dry rotting and had holes throughout. The sheets were very dingy, if you're going to have white sheets make sure that...More

Thank Tracy M
Response from Tim V, General Manager at Four Points by Sheraton Fairview HeightsResponded 4 weeks ago

Thank you for staying with us and for your candid feedback. I sincerely regret that your stay did not meet your expectations as we strive to provide a clean, comfortable room paired with genuine hospitality for all of our guests. We are hoping to receive...More

Reviewed 7 September 2018 via mobile

The best staff in the world makes the simplicity of the hotel charming. The breakfast buffet is decent. It’s all you need. I enjoyed the biscuits and gravy. Stated in a mini suite which was very nice.

Thank vanchu
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About
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Wheelchair Access
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$109 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$109 - US$156 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (54)
Room & Suite (52)
Dining (2)
Pool & Beach (1)
Business Centre & Event Rooms (3)
Nearby
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Questions & Answers
Ask a question
Catherine B
2 March 2017|
AnswerShow all 2 answers
Response from Tim V | Property representative |
Our pool is open until 10pm each evening.
0
Votes
himanshu p
22 February 2016|
AnswerShow all 4 answers
Response from Armywarrior1234 | Reviewed this property |
As far as I know there is no up-charge for a King. Becareful because the King Size have pay options that do cost more IE Flexible, Advance charge etc.. Enjoy your stay.
0
Votes
eduardo g
22 June 2015|
AnswerShow all 4 answers
Response from Nicholas A | Property representative |
You are all correct! 3pm is our official Check-In time at the hotel. During the week however, there are times when you may be able to check in earlier. You'd need to give us a quick call on your arrival day so we can have... More
0
Votes
Room Tips
"Plan on eating here. The Chef Barry was extraordinary for a hotel location!"
Num1Adam
18 Jun 2018
Read review
"Ask for a hotel facing the back - It's a wide open Farm Space - Quiet and tranquil"
837kurtl
18 May 2018
Read review
"We were on the 4th floor and although we heard some noise it was not disturbing."
M4868SOlaurieb
28 Nov 2017
Read review
"First floor hallway had a odd mixture of smells. Check room cleanliness and operation before getting..."
Tbarnsback
9 May 2017
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