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Extended Stay America - Chicago - Elmhurst - O'Hare

116 reviews
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Traveller (30)
Room & Suite (17)
Dining (1)
Overview
  • Excellent33%
  • Very good30%
  • Average17%
  • Poor6%
  • Terrible14%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Suites
Kitchenette
Multilingual Staff
Pets Allowed
2.5 Star Hotel
All hotel details
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Reviews (116)Write a Review
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All reviewspots and pansnon smokinghome away from homesafe locationkitchen areastaff was friendlybreakfast barchicago areaesachecksdowntownrates
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1 - 5 of 112 reviews
Reviewed 2 January 2018

Hotel was fine but I specifically booked a smoking room and there was not one available when I checked in. I did not like having to go to my car everytine since it was freezing cold outside. I would have booked a room at another...More

Review collected in partnership with Extended Stay
Thank moi808
Response from 00esa, Manager at Extended Stay America - Chicago - Elmhurst - O'HareResponded 3 January 2018

Thanks for choosing Extended Stay America and for the wonderful feedback. We are delighted to read you were impressed with our property and that you found us to be a great value. It was a pleasure having you both as our guest, and we look...More

Hotel's Favourite
Reviewed 26 October 2017

Great Service I like the way the front desk checks you in, very quite to sleep , the only thing I don't like is that haves no breakfast BAR JUST A TO GO I THINK OTHER THAN THAT IT WAS A PERFECT STAY....More

Review collected in partnership with Extended Stay
Thank Wanda R
Response from 00esa, Manager at Extended Stay America - Chicago - Elmhurst - O'HareResponded 27 October 2017

Wanda, thank you for including Extended Stay America in your travel plans. We are pleased to read you enjoyed the service delivered by our front desk associates and got a good night’s sleep. Also, we have taken a note of your feedback in regard to...More

Reviewed 2 January 2018

Good solution for a reasonable price and many amenities, I have used this place before and will definitely use it again in the future if needed. We got everything we asked for and made it a happy stay.More

Review collected in partnership with Extended Stay
Thank vasileiost2018
Response from 00esa, Manager at Extended Stay America - Chicago - Elmhurst - O'HareResponded 3 January 2018

Vasile, thank you for staying with us again and making Extended Stay America your home away from home. We are pleased to read we met all your expectations for a delightful stay and that you found us to be a great value for the price...More

Reviewed 29 October 2017

Service at the front desk was so bad - I took a hit on losing that day's rate and walked out. (It was after 5pm). I walked in - and one lady who was on the phone on an obviously personal phone call looked at...More

Thank Niti B
Response from 00esa, Manager at Extended Stay America - Chicago - Elmhurst - O'HareResponded 30 October 2017

Niti, thank you for your comments. Please accept our apologies for the less than positive experience with our front desk associates. We have customer service training in place for our associates so we are sorry this situation was not handled appropriately. We have alerted the...More

Reviewed 19 October 2017

This hotel is nice, clean and quiet. The staff make sure that you have what you need to further make your stay enjoyable. Should you need you can have your mail forwarded to the hotel to make sure you stay current on your personal things.More

Review collected in partnership with Extended Stay
Thank 253damienl
Response from 00esa, Manager at Extended Stay America - Chicago - Elmhurst - O'HareResponded 20 October 2017

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It's so nice to know you had a relaxing time and you were pleased with the exceptional service from our staff. Thank you for choosing our...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$69 - US$95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$69 - US$95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (30)
Room & Suite (17)
Dining (1)
Questions & Answers
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Room Tips
"Awful front desk staff"
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"make sure you state in reservations the amenities you want before checking in"
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"higher floors have nice view"
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"Stay somewhere else!"
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